109 customer support manager jobs at 80 companies in Hollister, CA
2mo
Save
Mark Applied
Hide
Head of Customer Support
San Jose, California, United States
$175k-$225k/yr OnsiteFull Time
10+ YOE10+ Mgmt10+ years in customer operations or technical support leadership; experience scaling ops at Series A–C B2B SaaS/fintech; building onboarding/support functions; technical product and API integration experience; deployed AI and familiarity with Zendesk/Intercom/Linear.
Zendesk, Intercom, Linear, Microsoft Excel
2w
Save
Mark Applied
Hide
Director, NA L3 Customer Support
Campbell or North America
HybridFull Time
10+ YOE5+ MgmtBachelor's degree,10+ years in enterprise technical support or product implementation with 5+ years in leadership; deep PLM,SaaS,and hybrid cloud/on-premise expertise; ITIL/DevOps experience; strong leadership, RCA and escalation management skills.
PLM, SaaS, ITIL, DevOps
3w
Save
Mark Applied
Hide
Manager, Support Enablement, Platform Solutions and Delivery, Cloud Support
Sunnyvale, California, United States
$164k-$240k/yr OnsiteFull Time
7+ YOE7+ MgmtBachelor's degree or equivalent,7 years in program/product/operations within global customer support,7 years people management,3 years managing program managers,experience with case management tooling.
Salesforce (Agentforce), Google Enterprise for Customers (GECX), Google Cloud Assist (GCA)
1mo
Save
Mark Applied
Hide
Director Customer Support - US Customer Solutions Group
Santa Clara, California, United States
$190k-$285k/yr OnsiteFull Time
15+ YOE7+ Mgmt15+ years networking experience with data center/AI infrastructure, 7+ years managing engineering teams and customer-facing technical roles, degree in CS/CE, experience with switch drivers and debugging preferred.
SAI, Sonic
6d
Save
Mark Applied
Hide
ServiceNow Customer Success Manager
Santa Clara, California, United States
$135k-$165k/yr RemoteFull Time
3+ YOERequires 3+ years in customer, professional, or business support services; issue resolution, technical product communication, customer portfolio management, and strategic technology knowledge. ServiceNow certification is a plus.
ServiceNow, Success Platform, CS Guide, Customer Impact Plan (CIP)
1w
Save
Mark Applied
Hide
Customer Solutions Team Manager
Atlanta or Boston or Chicago or Dallas or Denver or Detroit or Houston or Los Angeles or New York City or Philadelphia or Sacramento or San Diego or San Francisco or San Jose or Seattle
$110k-$135k/yr RemoteFull Time
7+ YOE2+ MgmtRequires 7+ years in customer support or experience, 2–3 years managing, experience managing managers or senior agents, strong leadership and analytics skills, driver's license, passport, and bachelor's degree or equivalent.
1mo
Save
Mark Applied
Hide
Principal Customer Services Program Manager
Santa Clara, California, United States
$240k-$380k/yr OnsiteFull Time
15+ YOEBachelor's or equivalent in engineering, 15+ years supporting hyperscale/cloud data centers, program management, field service operations, service logistics, and customer-facing incident management.
Salesforce/SFDC
1mo
Save
Mark Applied
Hide
Principal Customer Services Program Manager
Santa Clara, California, United States
$240k-$380k/yr OnsiteFull Time
15+ YOEBachelor's or equivalent in engineering, 15+ years supporting hyperscale/cloud data centers with program management expertise, experience with field service operations, hardware deployment, and spares/logistics.
Salesforce/SFDC
2w
Save
Mark Applied
Hide
Senior Customer Success Manager - Moveworks
Santa Clara, California, United States
$114k-$199k/yr RemoteFull Time
5+ YOE5+ years in customer success/account management/implementation in SaaS; supports mid-market/enterprise; strong executive relationship, change management, and technical communication skills; bachelor’s or equivalent.
ServiceNow, LLMs
2w
Save
Mark Applied
Hide
Customer Quality Manager
San Jose or Murrieta
$145k-$216k/yr OnsiteFull Time
Engineering degree and semiconductor/device reliability knowledge required; experience in failure analysis, customer support, audits, problem-solving (8D), process control and quality systems; strong communication; willingness to travel up to 25%; US work authorization preferred.
8D, FMEA, OCAP, ISO 9001, IATF, VDA, QMS
1w
Save
Mark Applied
Hide
User Support Lead
San Jose, California, United States
OnsiteFull Time
5+ YOE2+ MgmtRequires 5+ years in software product support, including 2+ years building or leading teams; support platform administration, AI agent deployment, technical troubleshooting, bug reporting, scaling operations, analytics, and excellent written communication.
Sierra, Intercom, Zendesk, Front, Ada, JIRA
1mo
Save
Mark Applied
Hide
Senior Manager, Technical Support Engineering - Cloud
Livingston or New York or Sunnyvale or San Francisco or Bellevue
$198k-$264k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years leading infrastructure or data center support, Linux administration, hardware diagnostics, GPU infrastructure familiarity, incident/escalation management, ticket systems experience, and metrics-driven ops.
Linux, Jira, Zendesk, NVIDIA A100/H100s
1mo
Save
Mark Applied
Hide
User Experience and Support Program Manager - USDS
San Jose, California, United States
$88k-$203k/yr OnsiteFull Time
5+ YOEBA/BS,5+ years program management or customer support operations experience in tech/finance/e-commerce/digital payments,proficiency with data analysis and visualization (Excel,Tableau) and Ticketing/CRM,strong communication and escalation experience.
Microsoft Excel, Tableau, Ticketing/CRM systems
6d
Save
Mark Applied
Hide
Senior Supervisor, Global Customer Support Services
Irvine or San Jose
$84k-$112k/yr OnsiteFull Time
6+ YOERequires 6+ years in customer support or contact center operations, global coordination, workforce support, telecom, process improvement, or related leadership; strong contact center, data, and operational readiness expertise.
Oracle Service Cloud, Genesys, JIRA, ServiceNow, Power BI, Smartsheet, Microsoft SharePoint, Microsoft Office, CRM, UAT
1mo
Save
Mark Applied
Hide
Remote Chat & Email Support Representative
San Jose, California, United States
RemoteFull Time
Proven customer support experience with strong written communication, problem-solving, time-management, CRM proficiency, and ability to work independently in a remote home environment with high-speed internet.
CRM
1d
Save
Mark Applied
Hide
Desktop Support Technician
Santa Clara or Alaska or Mississippi or North Dakota or California or Seattle or New York City or North America or Europe or Asia or San Francisco or Los Angeles or Hawaii or Illinois or Massachusetts or New Hampshire or Oregon or Virginia or Washington or Austin or Washington or Kirkland
$80k-$120k/yr OnsiteFull Time
1+ YOERequires 1+ year of IT or desktop support experience, troubleshooting and ticket-management skills, strong communication, organization, customer focus, and ability to support hardware, software, devices, and users.
ServiceNow, Jira, Zendesk, Windows, macOS, Microsoft 365, Wi-Fi, VPN
1w
Save
Mark Applied
Hide
Deskside Support Technician
Santa Clara, California, United States
$55k-$60k/yr OnsiteFull Time
4+ YOEBachelor's or higher degree, 4–8 years of experience, Windows administration, desktop support, networking, Zebra printers, imaging tools, asset management, and customer service skills.
Windows, Microsoft Office, Zebra printers, ZPL, ZebraDesigner, TCP/IP, DNS, DHCP, SCCM, MDT
1w
Save
Mark Applied
Hide
On-Call Graduate Business Application Support Administrator
Santa Clara, California, United States
HybridPart Time, Contract
Strong communication, organization, project management, customer service, multitasking, and deadline management skills; bachelor's preferred; admissions, recruitment, or academic advising experience desired.
Slate, LiveWhale, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, G Suite
2w
Save
Mark Applied
Hide
Program Support Specialist, Assembly Solutions Group
Santa Clara, California, United States
$55k-$69k/yr OnsiteFull Time
3+ YOE3+ years quotation/project management/customer service experience, HS/GED required, Bachelor's preferred, PMP preferred, ISO/quality process experience, strong computer and communication skills.
OMS, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Power Point
2mo
Save
Mark Applied
Hide
Sr. Field Support Supervisor
Rio Rancho or Milpitas
OnsiteFull Time
2+ MgmtBachelor's degree (or equivalent) and 2+ years leading/supervising a technical team; experience in customer/field service, CRM, process analysis, RMA handling, and personnel development.
CRM
Explore Jobs