159 customer support manager jobs at 127 companies in Lockport, NY
3w
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Senior Customer Support Manager
Toronto, Ontario, Canada
HybridFull Time
5+ YOE2+ Mgmt5+ years customer support experience with 2+ years managing teams; experience with B2B and B2C support, building processes, data-driven, and hands-on with Zendesk or Intercom.
Zendesk, Intercom
3w
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Customer Support Manager
Toronto, Ontario, Canada
$100k-$120k/yr HybridFull Time
5+ YOE3+ Mgmt5+ years supporting enterprise SaaS, 3+ years leading support teams, experience with escalations and SLA-driven environments, strong communication, coaching, analytical and SQL troubleshooting skills.
SQL
3w
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Service Ontario - Customer Support Manager
Welland, Ontario, Canada
$39k-$46k/yr OnsiteFull Time
1+ MgmtLead in-store ServiceOntario operations, manage escalations, coach staff, 1–2 years management experience required; retail/call-center customer service experience preferred; must be 18+ and pass background check.
2w
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Customer Support Team Lead
Toronto or Canada or Europe or South America
RemoteFull Time
2+ YOE2+ years coaching, people management, and customer support experience; strong coaching, data-driven problem solving, and communication skills; familiarity with Zendesk, Metabase, and Amazon Connect; ability to work overlapping EST/PST hours and weekend shifts.
Zendesk, Metabase, Amazon Connect
1w
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Customer Support Associate- German
Eldoret or Ottawa or Penang or Columbus or Amsterdam or Nairobi or Toronto
RemoteFull Time
German and English fluency, customer or supplier support experience, strong communication and time management skills, computer proficiency with MS Office Suite and Google Applications, and ability to manage multiple priorities.
Microsoft Office Suite, Google Applications
2w
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Customer Support Specialist -- Toronto
Toronto, Ontario, Canada
$50k-$56k/yr HybridFull Time
3+ YOE3+ years customer support experience; bilingual French and English; Zendesk experience preferred; strong written/oral communication, ticket management, and basic computer/networking knowledge.
Zendesk
1w
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Customer Support Representative (Temporary)
Fort Erie, Ontario, Canada
OnsiteFull Time, Temporary
Business administration degree or diploma, prior customer support or account management experience, strong communication, organization, problem-solving, data entry, multitasking, and SAP or Salesforce experience preferred.
SAP, Salesforce, CRM, ERP, MRP, Microsoft Excel
1mo
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Customer Support Specialist II - Medical
Toronto, Ontario, Canada
$23/hr HybridFull Time
1+ YOE1–2 years customer service or B2B support experience; high school diploma; proficiency with CRM and case management; strong analytical, written and verbal communication, and problem-solving skills.
CRM, Artificial Intelligence (AI) tools
1w
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Customer Success and Support Specialist
Lisbon or Toronto
€31k-€50k/yr HybridFull Time
Customer-focused communicator who can manage accounts, provide technical support, teach software, troubleshoot issues, learn quickly, solve problems, and work independently and collaboratively.
Zoom, QA
2w
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Customer Service and Support Lead
Buffalo, New York, United States
$21-$23/hr OnsiteFull Time
Customer-facing role managing key accounts, quoting, order processing, NetSuite and Microsoft Office proficiency, strong communication, attention to detail, and time management.
NetSuite, Microsoft Word, Microsoft Excel, Microsoft Outlook
2w
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Senior Manager, Support Excellence
Toronto, Ontario, Canada
$172k-$215k/yr HybridFull Time
8+ YOE3+ Mgmt8+ years in support/operations with 3+ years managing multiple teams; experience defining strategy, driving execution, cross-functional partnership, executive communication, and AI-native support vision.
3w
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Client Support Manager
Toronto or Mississauga
$70k-$105k/yr HybridFull Time
3+ YOE3+ years service or operations support in financial services; completion of a 3-year post-secondary education or equivalent; CSC and Broadridge Dataphile are assets; strong analytical, communication and customer service skills; proficiency with Excel, Word and Adobe.
Broadridge Dataphile, Microsoft Excel, Microsoft Word, Adobe
4d
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Manager, Charity & Donor Support
Toronto, Ontario, Canada
$70k-$75k/yr RemoteFull Time
4+ YOE4+ MgmtRequires 4+ years leading customer support teams, people coaching, performance management, KPI-driven improvements, cross-functional collaboration, analytical skills, and experience with Salesforce, Jira, Google Workspace, and support technologies.
Salesforce, Jira, Google Workspace
1mo
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Customer Success Manager
Toronto or Canada
$60k-$80k/yr RemoteFull Time
2+ YOE2+ years customer-facing SaaS experience, bachelor's degree or equivalent, strong written/verbal communication, organized, CRM/support tool experience, self-starter in startup environments.
HubSpot, Intercom, Zendesk, Gorgias, Microsoft Excel, Google Sheets, HubSpot reporting
2w
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(CAN) Customer Service Manager
St. Catharines, Ontario, Canada
$19/hr OnsitePart Time
Lead front-end operations, ensure safety and compliance, train and support associates, handle customer issues, manage registers and cash, flexible availability including evenings/weekends, must be 16+ and able to lift up to 50 lbs.
3w
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Senior Technical Support & Success Manager
Halifax or Toronto or Montreal
HybridFull Time
Several years in customer success/technical support for B2B SaaS, experience troubleshooting APIs/integrations, strong communication and analytical skills, and ability to manage strategic customer relationships.
REST APIs, JSON, webhooks, Postman, Salesforce, Intercom, Jira, Notion
1w
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Patient Support Case Manager
Buffalo, New York, United States
$60k/yr RemoteFull Time
5+ YOERequires 5 years of pharmacy experience, strong communication and computer skills, confidentiality, attention to detail, and patient support experience preferred. Pharmacy, healthcare, or case management credentials are desired.
FAQs, Call Guides, Call Scripts, Non-Commercial Pharmacy, SOP
3mo
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Personal Support Manager
Toronto, Ontario, Canada
$50k-$63k/yr HybridFull Time
1+ YOE1+ MgmtLead and manage a community PSW team delivering client care; oversee operations, performance metrics; strong clinical and customer service skills.
Scheduling systems, Microsoft Office, Electronic Health Records
4d
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Administrative Support Coordinator
Buffalo, New York, United States
$60k-$65k/yr OnsiteFull Time
Associate's degree and related experience supporting management; strong communication, organization, judgment, confidentiality, calendar management, customer service, and Microsoft Office skills required.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
1mo
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Manager, Customer Experience & Technical Enablement
Toronto, Ontario, Canada
$110k-$130k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years in customer-facing technical roles,2+ years leading technical teams,experience troubleshooting enterprise/regulated environments,Zendesk and identity/IAM exposure,validation frameworks and AI in support.
Zendesk, Nymi SDK, Nymi Connect, Evidian Authentication Manager, MES, IAM/SSO, IQ/OQ/PQ
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