387 customer support manager jobs at 199 companies in Pottstown, PA
1mo
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Customer Support Manager
Philadelphia, Pennsylvania, United States
OnsiteFull Time
3+ YOEBachelor's in aerospace or logistics engineering required, 3+ years aviation/customer support experience, strong communication, MS Office and SAP proficiency, ability to travel domestically and internationally; Italian language a plus.
Microsoft Office, SAP
1d
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Senior Manager, Customer Support Operations
United States or Delran or Longmont or Irving
$88k-$146k/yr RemoteFull Time
12+ YOE4+ MgmtDegree or equivalent experience, 12+ years of professional experience, 4+ years managing teams, and experience leading customer support operations in complex technology environments.
Jira, Jira Service Management, eazyBI, AI, automation tools, predictive analytics, self-service tools, intelligent routing, SaaS, IT Service Management (ITSM), Six Sigma, Lean
1mo
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Customer Support Specialist
Philadelphia, Pennsylvania, United States
OnsiteFull Time
3+ YOE3+ years customer support experience, advanced Microsoft Office proficiency, ERP knowledge, strong verbal/written communication, attention to detail, and ability to manage multiple priorities in a manufacturing environment.
Microsoft Office, ERP
3mo
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Customer Support Specialist
Lancaster, Pennsylvania, United States
OnsiteFull Time
2+ YOEManage orders, provide quotes, coordinate with sales and production; multitask in office setting.
Microsoft Office, Outlook, Amtech
3w
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Senior Customer Support Lead
Crum Lynne or Chicago
$83k-$120k/yr HybridFull Time
Experience managing 24x7 service desk teams with SLAs/KPIs, ITIL processes, performance management, staffing, metrics review, incident coordination, and cross-functional collaboration.
Remedy/ITSM, Salesforce
2w
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Customer Value Manager (Enablement) - Onsite 5 days
Ambler or Horsham
OnsiteFull Time
5+ YOE5+ years experience in customer value management or related roles; uses technology, metrics, and reporting; conducts value-based conversations with executives; manages product offerings and customer experience; strong project management skills.
TXM
1mo
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Manager, Technical Support
Philadelphia, Pennsylvania, United States
HybridFull Time
FreedomPay: A payments technology delivering a unified commerce platform, secure payment processing, and merchant-facing solutions.
5+ YOE2+ MgmtBachelor's degree,5+ years technical support experience,2+ years managing support teams,experience with payments and POS/PMS (Micros,Opera,Aloha,InfoGenesis),24/7 escalation management and after-hours availability,strong communication and leadership.
Micros, Opera, Aloha, InfoGenesis
1w
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Temporary Bilingual Customer Support Ambassador B2B
Carlsbad or Wilmington or North America or Mexico or France
$21-$23/hr HybridFull Time, Temporary
Fluent English and Spanish, customer service and order management experience, Microsoft Office proficiency, strong organization, attention to detail, problem-solving, and customer relationship skills.
Microsoft Office Suite, Microsoft Excel, NetSuite
3w
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Sr. Director, Technical Customer Support
Exton, Pennsylvania, United States
HybridFull Time
12+ YOE10+ MgmtMinimum 12 years in pharmaceutical or medical device industries, bachelor’s in science/engineering required (MBA preferred), 10+ years people management, customer-facing experience, global leadership, strategic and operational execution.
1mo
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Customer Success Manager, SMB
Wayne or Chesterbrook or United States
$75k/yr HybridFull Time
5+ YOE5+ years customer-facing experience (Customer Success, Support, or Account Management), software product experience, strong communication and client-management skills, bachelor’s degree required; Salesforce and dental experience are a plus.
Salesforce
1d
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Assistant Customer Experience Manager
Reading, Pennsylvania, United States
OnsiteFull Time
Supervises front-end associates, manages customer service and store operations, enforces policies, oversees cash handling, schedules staff, and supports training and compliance.
Learning Management System (LMS), auto-scheduler system, intercom, scanning equipment, register, power jack, hand jack, Personal Protective Equipment (PPE)
2w
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Customer Solutions Team Manager
Atlanta or Boston or Chicago or Dallas or Denver or Detroit or Houston or Los Angeles or New York City or Philadelphia or Sacramento or San Diego or San Francisco or San Jose or Seattle
$110k-$135k/yr RemoteFull Time
7+ YOE2+ MgmtRequires 7+ years in customer support or experience, 2–3 years managing, experience managing managers or senior agents, strong leadership and analytics skills, driver's license, passport, and bachelor's degree or equivalent.
1d
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FT Assistant Manager Customer Service (544746)
Bear, Delaware, United States
OnsiteFull Time
Supports customer service operations in a full-time retail management position.
4w
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Client Support Manager
Plano or Buffalo Grove or Chicago or Philadelphia or Dallas
$79k-$89k/yr HybridFull Time
3+ YOEBachelor's degree preferred, 3+ years building or managing client relationships, excellent communication and relationship-building skills.
1w
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Customer Success Manager, User Engagement
Chicago or Kennesaw or Dallas or Indianapolis or Philadelphia or Waltham
$99k-$173k/yr HybridFull Time
5+ YOEBachelor's degree, 5+ years in SaaS customer success and healthcare knowledge required. Requires project management, CRM familiarity, clinical decision support knowledge, executive engagement, and excellent communication skills.
SaaS, clinical decision support (CDS), customer success platforms, CRMs
1mo
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Customer Engagement Manager
Philadelphia or Ambler or Pune or Medellín
RemoteFull Time
4+ YOE4+ years in customer engagement/account management, 3+ years analytics experience (pharma preferred), SaaS/support model experience preferred; strong cross-functional coordination, data analysis, customer lifecycle management, and coaching skills.
ICyte Platform
6d
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Customer Service Governance & Capability Manager
Conshohocken, Pennsylvania, United States
OnsiteFull Time
Establishes global Customer Service and O2C governance, develops SOPs and training programs, manages knowledge systems, audits compliance, and supports change management and digital transformation.
2w
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Customer Success Manager
Bethlehem, Pennsylvania, United States
OnsiteFull Time
3+ YOE3+ years B2B inside sales/customer support/account management experience; bachelor\u0002s preferred; CRM/ERP and Microsoft Office proficiency; OEM or scientific instrumentation experience preferred.
CRM, ERP, Microsoft Office
2w
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Customer Service Manager- Distributors & Key Accounts
Nottingham, Pennsylvania, United States
OnsiteFull Time
2+ YOE2+ MgmtOversee distributor and key account customer service, supervise teams, coordinate shipments, analyze processes, and support projects; associate degree and 2+ years relevant experience preferred.
Microsoft Office, D365
1w
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Work From Home - Client Support Manager
New Castle, Delaware, United States
RemoteFull Time
Requires exceptional customer service, strong communication and interpersonal skills, team leadership ability, and commitment to professional growth.
Zoom
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