383 customer support manager jobs at 221 companies in Upton, MA
5d
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Manager, Customer Support (Remote)
Bloomington or Amherst
RemoteFull Time
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams, strong leadership and communication skills, problem-solving ability, and experience with cross-functional projects and support tools.
Microsoft Office Suite, Salesforce, Zendesk, Jira
1mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
1mo
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Director of Customer Support
Watertown, Massachusetts, United States
$160k-$182k/yr OnsiteFull Time
9+ YOE3+ Mgmt9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce).
Zendesk, Kustomer, Gladly, Salesforce Service Cloud
3w
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Customer Support Specialist
Concord, Massachusetts, United States
$50k-$55k/yr HybridFull Time
1+ YOE1-2 years customer service experience, strong written/verbal communication, troubleshooting skills, ability to manage multiple cases, experience with Zendesk/Slack/Guru/Zoom/Salesforce/Google Suite preferred.
Zendesk, Slack, Guru, Zoom, Salesforce, Google Suite
2w
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
1mo
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Customer Support & Social Engagement Specialist
Boston, Massachusetts, United States
HybridFull Time
1+ YOEBachelor's degree required; 1-2 years community management, social care, or customer support experience preferred. Strong written communication, judgment for escalation, attention to detail, and ability to follow tagging/workflow processes.
HubSpot, Sprinklr, Spotify, Instagram, TikTok, YouTube, Facebook, LinkedIn, Threads, Zendesk, Kustomer, Sprout, Brandwatch, Help Scout
5d
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Customer Experience Manager
Boston, Massachusetts, United States
RemoteFull Time
3+ YOERequires 3–5 years in customer success, support, account management, or operations; healthcare or SaaS experience; strong communication, organization, project management, and cross-functional collaboration skills; Zendesk experience.
Zendesk
1mo
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Customer Success Manager - Education
Foxborough, Massachusetts, United States
$70k-$80k/yr OnsiteFull Time
Experience in customer success or account management; strong communication and organizational skills; CRM, scheduling or registration software experience; ability to manage priorities, coordinate logistics, and support educators; hybrid capability with occasional travel.
CRM, ticketing
5d
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Customer Solutions Team Manager
Atlanta or Boston or Chicago or Dallas or Denver or Detroit or Houston or Los Angeles or New York City or Philadelphia or Sacramento or San Diego or San Francisco or San Jose or Seattle
$110k-$135k/yr RemoteFull Time
7+ YOE2+ MgmtRequires 7+ years in customer support or experience, 2–3 years managing, experience managing managers or senior agents, strong leadership and analytics skills, driver's license, passport, and bachelor's degree or equivalent.
2w
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FT Assistant Manager Customer Service (538004)
Taunton, Massachusetts, United States
OnsiteFull Time
Manage customer service operations in a retail supermarket and support store goals as an assistant manager.
1mo
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Sr. Customer Success Manager
Boston, Massachusetts, United States
$85k-$157k/yr HybridFull Time
5+ YOE5+ years in customer success or related roles with enterprise customers; strong relationship building, cross-functional collaboration, consultative support, metrics-driven, and ability to travel about once a month.
Hi Marley
1d
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Customer Success Manager, User Engagement
Chicago or Kennesaw or Dallas or Indianapolis or Philadelphia or Waltham
$99k-$173k/yr HybridFull Time
5+ YOEBachelor's degree, 5+ years in SaaS customer success and healthcare knowledge required. Requires project management, CRM familiarity, clinical decision support knowledge, executive engagement, and excellent communication skills.
SaaS, clinical decision support (CDS), customer success platforms, CRMs
1mo
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Support Delivery Manager II
Cambridge or Canada
$115k-$207k/yr OnsiteFull Time
12+ YOEBachelor's degree and 12 years experience; account management/customer success in cloud or networking; knowledge of AI inferencing/generative AI; data analysis for process improvement; basic networking, cloud security, WAF and internet protocols.
Akamai Core Compute, Akamai Cloud Computing, Linode, Kubernetes, APIs
1mo
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Customer Success Manager, South
Cambridge or Louisiana or Mississippi or Arkansas
$95k-$110k/yr RemoteFull Time
5+ YOE5+ years CSM experience in education/edtech/school-based mental health, 2+ years working with K-12 systems, strong project management, stakeholder communication, and technical fluency; located in or supporting Southern US districts preferred.
Google Sheets, Google Slides, Salesforce, Zoom, Asana
1mo
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Manager, Customer Success & Manufacturing Readiness
Elizabeth or Somerville
$113k-$133k/yr HybridFull Time
6+ YOE6+ years in customer success, operations, manufacturing coordination, supply chain, or project management; strong communication, stakeholder management, problem-solving, and organizational skills; experience supporting customer-facing manufacturing programs; familiarity with production planning and ERP/CRM/project management systems.
ERP, CRM, project management systems, S&OP
2w
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Head of Hazardous Waste Customer Service (Norwood, MA)
Norwood, Massachusetts, United States
$126k-$173k/yr HybridFull Time
7+ YOE4+ Mgmt7-10 years in customer support/operations in regulated environments, 4+ years people leadership, strong knowledge of hazardous/regulated waste workflows and regulations (RCRA,DOT,TSCA), experience with system migrations, and executive stakeholder communication.
14h
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Work From Home - Client Support Manager
Londonderry, New Hampshire, United States
RemoteRemote
Customer service dedication, strong communication and interpersonal skills, ability to lead teams, and interest in professional growth and development.
Zoom
1w
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Support Specialist
Boston, Massachusetts, United States
OnsiteFull Time
Provide empathetic phone and email support, research and verify resources, manage multiple cases, meet responsiveness metrics, and collaborate with partners.
2w
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Customer Service Team Leader (Front End Support Manager)
Hingham, Massachusetts, United States
$24-$43/hr OnsiteFull Time
2+ YOE1+ Mgmt24+ months retail experience including 12+ months team leadership; ability to lift 50 lbs; knowledge of buying, merchandising, inventory, cash management; proficiency with Microsoft Office and email; strong interpersonal and decision-making skills.
Microsoft Office
6d
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Office Support Coordinator
Boston, Massachusetts, United States
$25-$30/hr OnsitePart Time
Provide front-desk reception, manage conference room scheduling and office supplies, coordinate vendors and catering, assist with basic equipment support; customer-facing, detail-oriented, and able to perform light lifting.
Google Calendar, Microsoft Outlook, Tactic, Cove Building Portal
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