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149 customer technical support jobs at 104 companies in Frederick, MD

1w
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Technical Customer Support Specialist
Washington or San Francisco
$78k-$90k/yr HybridFull Time
Authorium
Authorium: Cloud-based administrative operations platform for government agencies.
Provide technical customer support for a government-focused SaaS platform including troubleshooting API integrations, managing support lifecycle, writing clear technical responses, and participating in on-call rotations.
Ruby on Rails
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2mo
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Technical Customer Support Manager
New York City or Palo Alto or Washington or Atlanta or Boston
$100k-$130k/yr HybridFull Time
Quantifind
Quantifind: AI-driven platform for financial risk and fraud detection.
3+ YOE3+ years in customer-facing technical support or similar in SaaS/fintech; strong troubleshooting; REST APIs, logs, debugging tools, or SQL; Jira/Zendesk; clear communication; self-starter.
REST APIs, SQL, Jira, Zendesk, logging tools, documentation tools
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1mo
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Technical Support Engineer
Tysons or Morristown or United States or Israel
RemoteFull Time
Cellebrite
CellebriteNASDAQ: CLBT: Provider of digital forensic and investigative intelligence software solutions.
2+ YOERemote (Pacific Time) or hybrid support role; 2+ years technical/IT support experience; advanced Windows workstation support, intermediate networking, application software support, CRM case management, strong communication and problem-solving skills.
Windows, CRM, Salesforce, Microsoft Project, Monday Board, SQL, Claude, ChatGPT, Copilot, iOS, Android, AWS, Microsoft Cloud services
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1mo
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Associate Technical Support Engineer
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$81k-$93k/yr RemoteFull Time
OPEXUS
OPEXUS: Software for government process management and legal data discovery.
Customer-facing technical support for government users; troubleshooting front-end issues, documenting incidents, coordinating escalations; US citizenship and ability to obtain Public Trust clearance required.
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1w
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Technical Support Agent (Access)
Bethesda, Maryland, United States
$19/hr OnsiteFull Time
Brivo
Brivo: Cloud-native platform for physical security and video surveillance management.
2+ YOE2+ years technical support experience with electronics and networking, intermediate Linux knowledge, strong verbal/written communication, problem-solving, and ability to learn hardware/software; experience with ticketing systems.
Zoho Desk, Linux
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2w
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Technical Product Support Specialist
New York or Washington
$80k-$90k/yr RemoteFull Time
Zignal Labs
Zignal Labs: AI-powered real-time media intelligence and situational awareness platform.
2+ YOE2+ years in customer-facing technical/product support for SaaS, experience with ticketing systems, OSINT tools, Claude and N8N, strong written/verbal communication and problem-solving skills.
JIRA, Zendesk, Freshdesk, Claude, N8N, Salesforce, Microsoft Excel
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1mo
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Customer Support Operations
Louisville or New York City or Washington or Chicago or Reston or Crum Lynne or Boca Raton
$18-$26/hr HybridFull Time
TransUnion
TransUnionNYSE: TRU: Provides global credit reporting and risk management information solutions.
4+ YOE4+ years customer support/helpdesk or telecom experience (3+ years technical application support), strong telecom knowledge (LNP, routing, IP), CRM and Microsoft Office proficiency, analytical and communication skills.
Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Salesforce, CRM
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1mo
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Technical Support Rep I
Waynesboro or State College or Lancaster or Roanoke or Winchester or Charleston or Edinburg or Lynchburg or Front Royal or Chillicothe or Weston or Richmond or Blacksburg
OnsiteFull Time
Shentel
ShentelNASDAQ: SHEN: Provides broadband and fiber telecommunications services in the Mid-Atlantic.
1+ YOEHigh school diploma or equivalent, 1+ year customer service/call center experience, strong communication and problem-solving skills, ability to troubleshoot technical issues with customers.
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1mo
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Customer Support Specialist
Bengaluru or Galway or London or New York City or Washington or Vancouver or Budapest or Munich or Singapore or Sydney
HybridFull Time
Diligent
Diligent: Provides software for corporate governance, risk, and compliance management.
1+ YOE1+ years phone-based software/technical support experience, strong communication and problem-solving, Windows OS knowledge, CRM use, ability to work with technical and non-technical stakeholders.
CRM, Windows OS
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1mo
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Technical Support Engineer
Washington, District of Columbia, United States
HybridFull Time
Windward
WindwardLondon Stock Exchange: WNWD: Provides maritime AI intelligence for shipping and defense sectors.
3+ YOE3+ years in technical/customer support for SaaS, experience with ticketing platforms (Salesforce, Freshdesk, Jira), troubleshooting REST/GraphQL/SQL/MongoDB issues, basic Python, strong communication and stakeholder management.
Salesforce, Freshdesk, Jira, REST APIs, GraphQL, SQL, MongoDB, Python
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2w
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Technical Support Advisor
Chantilly, Virginia, United States
$95k-$160k/yr HybridFull Time
JSI
JSI: Develops lawful intelligence and AI-powered analytics software.
2+ YOE2+ years technical support experience with several infrastructure technologies; ability to obtain Top-Secret clearance; customer-centric attitude, troubleshooting, phone/email etiquette, ability to work on-call and travel up to 30%.
VMWare, Microsoft Server 2019, Linux, Active Directory, Microsoft PowerShell, Kubernetes, MSSQL, Cisco ASA, DELL SAN, DELL Server Hardware
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5d
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Technical Support Engineer, Axon 911
Sterling, Virginia, United States
HybridFull Time
Axon
AxonNASDAQ: AXON: Develops weapons and software for law enforcement and safety.
5+ YOE5+ years tier-2/3 technical support in SaaS or mission-critical environments; strong networking and VoIP knowledge; monitoring and cloud platform experience; strong troubleshooting and communication skills.
Datadog, Grafana, Wireshark, AWS, Azure, Google Cloud Platform
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1mo
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Tech Customer Support
Frederick, Maryland, United States
$29-$34/hr HybridFull Time
AOPA
AOPA: Advocates for general aviation pilots and aircraft owners.
1+ YOEHigh school diploma and 1 year Level 1 IT support experience. Must support Windows and macOS, Microsoft 365, Active Directory/Azure AD, basic networking, and endpoint security; CompTIA A+ required; advanced certs preferred.
Windows, macOS, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Active Directory, Azure AD, VPN, BitLocker, FileVault, Creative Cloud
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1mo
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Customer Support Specialist
Hagerstown, Maryland, United States
$51k-$79k/yr OnsiteFull Time
Oshkosh
OshkoshNYSE: OSK: Manufacturer of specialty trucks, military vehicles and access equipment.
2+ YOEBachelor's degree or equivalent and 2+ years relevant experience; strong customer service, technical parts research, order management, ability to read engineering drawings/schematics; Microsoft Office and ERP/CRM experience.
JED system, Microsoft Office, ERP systems, XA, Edge systems, Salesforce, Online Express
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1mo
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Technical Support Analyst
Washington, District of Columbia, United States
$60k-$75k/yr HybridFull Time
National Association of REALTORS
National Association of REALTORS: Provides advocacy, education, and resources for real estate professionals.
1+ YOE1-3 years IT support/help desk experience; basic knowledge of Windows, macOS, Microsoft 365, and computer hardware; strong customer service, troubleshooting, documentation, and organizational skills; willingness to learn new technologies.
Windows 10, Windows 11, macOS, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft OneDrive, Microsoft SharePoint, Microsoft Exchange Online, Microsoft AD/Entra ID (Azure AD), Microsoft Intune, Zendesk, Jira Service Management
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1mo
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Customer Support Specialist – USA
Washington or Israel or North America
HybridFull Time
Sentrycs
SentrycsNASDAQ: ONDS: Develops cyber-based counter-drone technology for security agencies.
5+ YOE5+ years technical support experience with complex software-hardware systems; strong networking (TCP/IP, routing, switching, firewalls), Linux, log analysis, troubleshooting, and collaboration with engineering; excellent English communication.
Linux, TCP/IP, RF
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2w
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Principal Customer Support Specialist (Remote)
Centreville or Carrollton or Texas
RemoteFull Time
Neumo
Neumo: Provides integrated software and payment solutions for government agencies.
7+ YOE7+ years support experience with Neumo Core (or 8+ with Applications), bachelor\u0002s degree in a technical field, experience resolving escalated technical issues, expertise with automation and troubleshooting, strong communication and leadership skills.
Anti-Virus Software, Microsoft Active Directory (AD), Microsoft Domain Name Services (DNS), Microsoft Dynamic Host Configuration Protocol (DHCP), Microsoft Windows Network Printers, Microsoft Office Suite, Salesforce, Zendesk, Jira, Slack, SQL
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1w
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RTS Sr Technical Support Specialist.
Stafford Springs or Connecticut or Arvada or Amherst or Allen or Ashburn or Anderson
$50-$74/hr RemoteFull Time
Thermo Fisher Scientific
Thermo Fisher ScientificNYSE: TMO: Sells equipment and chemicals for scientific research and healthcare.
5+ YOEAssociate degree or 5+ years technical experience with electron microscopy; strong multidisciplinary troubleshooting, project leadership, training, documentation, remote support, and customer relationship skills; valid passport and willingness to travel 25–50%.
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5d
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Technical support - (Chantilly, VA - ON SITE)
Herndon, Virginia, United States
$46k-$85k/yr OnsiteFull Time
DXC Technology
DXC TechnologyNYSE: DXC: Global provider of IT services and business technology solutions.
2+ YOE2 years field support experience, hardware/software troubleshooting for Windows/Mac/iOS/Android, imaging/SCCM, Active Directory, VPN and printer support; able to lift 45 lbs and provide customer-facing service.
Windows XP, Windows 10, Windows 11, Mac OS, iOS, Android, Active Directory, MS Office, OS365, SCCM, VPN
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3w
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Technical Support Engineer (Junior to Senior)
Annapolis Junction, Maryland, United States
OnsiteFull Time
Interclypse
Interclypse: Provides software engineering and cybersecurity solutions for government agencies.
Customer-facing technical support experience, ability to read and debug XML/JSON, strong troubleshooting and communication skills, ability to manage multiple issues, bachelor's in computer science/engineering or related.
XML, JSON, REST, SOAP, SQL, Jira, Zendesk, ServiceNow, Microsoft SharePoint, Power BI, Power Apps, Power Automate
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