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294 customer training manager jobs at 168 companies in Berkeley, CA

1mo
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Customer Training & Adoption Specialist(SaaS)
United States or British Columbia or Ontario or San Francisco
$105k-$124k/yr RemoteFull Time
Swiftly
Swiftly: Provides a transit data platform for public transportation agencies.
3+ YOE3+ years in customer training/L&D/customer success, instructional design, change management, in-person and virtual training for SaaS, comfortable with GTFS/AVL concepts and AI tools, travel 8–14 times/year.
GTFS, AVL, AI tools, E-Verify
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2w
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Senior Customer & Technical Training Specialist
Santa Clara or Logan
$101k-$152k/yr OnsiteFull Time
Thermo Fisher Scientific
Thermo Fisher ScientificNYSE: TMO: Sells equipment and chemicals for scientific research and healthcare.
6+ YOEAdvanced degree +6 yrs or Bachelor's +8 yrs in technical training/product management/customer education; experience designing/delivering technical and soft-skills training; proficiency with e-learning tools, LMS, and Microsoft Office; ability to travel 30–50%.
Articulate 360, Camtasia, Brainshark, Learning Management System (LMS), Microsoft Office
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1mo
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Manager In Training (PSB)
San Jose, California, United States
$25-$26/hr OnsiteFull Time
Boba Guys
Boba Guys: Operates a chain of premium bubble milk tea cafes.
1+ YOERetail management experience; lead a team; coaching and training; customer service; ability to work full time up to 40 hours; physical ability to lift up to 40 pounds.
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3w
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Customer Success Manager
San Francisco or New York City
$97k-$120k/yr HybridFull Time
Hover
Hover: Creates 3D property models and measurements from smartphone photos.
3+ YOE3+ years in customer success/account management or implementation; lifecycle management from onboarding to renewal; experience managing a large book of accounts, onboarding/training, strong communication, and using data/CRM tools.
CRM
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1w
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Customer Service Manager
Santa Clara, California, United States
$95k-$119k/yr OnsiteFull Time
Recology
Recology: Provides integrated waste management and resource recovery services.
High school diploma or GED required; bachelor’s preferred. Related customer service management experience in resource recovery, supervisory and training skills, and proficiency with Microsoft Office and data-driven reporting.
Microsoft Office
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1w
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Customer Success Manager
Fremont, California, United States
OnsiteFull Time
Kastle Systems
Kastle Systems: Managed security services provider for commercial and residential properties.
2+ YOEBachelor's degree preferred; 2-4 years account management/customer success experience; strong client relationship, communication, technical competence and training skills; experience with Microsoft Dynamics CRM and AX.
Microsoft Dynamics CRM, AX
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1mo
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Assistant Manager in Training
San Francisco, California, United States
$21/hr OnsiteFull Time
The Escape Game
The Escape Game: Operates immersive escape rooms and interactive adventure games for groups.
Flexible availability with nights/weekends/holidays, ability to lift 30-40 lbs and perform physical tasks, basic computer and cash-handling skills, strong interpersonal and communication skills, ability to coach team and work in fast-paced environments.
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1mo
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Senior Customer Success Manager
San Francisco, California, United States
$140k-$165k/yr HybridFull Time
Weave Bio
Weave Bio: AI platform for drug development regulatory workflows.
5+ YOE5+ years Customer Success in B2B SaaS required; experience with life science/therapeutics preferred; bio education or advanced degree preferred; strong change management, onboarding, training, and AI/LLM familiarity; up to 50% travel.
Weave, LLM
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1w
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Store Manager in Training
San Francisco, California, United States
$19-$31/hr OnsiteFull Time
CVS Health
CVS HealthNYSE: CVS: Provides retail pharmacy, health insurance, and pharmacy benefit management services.
High school diploma or GED required; bachelor\u0002s preferred. Retail management or supervisor experience; strong communication, leadership, merchandising, inventory and customer service skills.
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1mo
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Customer Experience Manager
New York or San Francisco
$115k-$170k/yr HybridFull Time
Casap
Casap: Builds an AI-native disputes automation and fraud prevention platform for financial institutions.
Experience owning client support, investigating issues and logs, producing high-signal handoffs to engineering, delivering client training, strong written communication, and structured problem-solving in an early-stage environment.
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1mo
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Assistant in Training
Pleasanton, California, United States
$19-$23/hr OnsiteFull Time
Buckle
BuckleNYSE: BKE: Retails casual apparel, footwear, and accessories for all ages.
0+ YOECustomer-service oriented leader-wanter with sales and operations skills; willing to train into management.
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2mo
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Customer Experience Manager
Emeryville, California, United States
$22-$25/hr OnsitePart Time
Michaels
Michaels: Retail chain for arts, crafts, and custom framing supplies.
Lead front-end operations and omnichannel processes, ensure SOP compliance, manage inventory/shrink and safety, perform cash reconciliation, train and coach team, support custom framing; retail management experience preferred.
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3w
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Customer Success Incident Manager
Bellevue or Chicago or San Francisco or California or Colorado or Illinois or New York or Washington
$104k-$143k/yr HybridFull Time
Okta
OktaNASDAQ: OKTA: Provide secure identity management and authentication for enterprises.
3+ YOE3+ years enterprise SaaS technical support/incident management, experience with Trust and P1 case handling, strong verbal/written communication, process rollout, trend analysis, training/mentoring, and ability to work flexible/on-call schedules.
Auth0, Okta
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2mo
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Retail Store Manager In Training
Oakland, California, United States
$77k/yr OnsiteFull Time
Goodwill of the San Francisco Bay
Goodwill of the San Francisco Bay: Operates thrift shops to fund local workforce development programs
2+ YOEHigh school diploma; 2 years retail management; 1 year customer service; financial metrics knowledge; MS Office proficiency; background check; English proficiency.
Microsoft Office Suite
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2w
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Onboarding Manager, Customer Success
Paris or London or New York City or Toronto or San Francisco or Austin
HybridFull Time
Pigment
Pigment: AI-powered business planning and performance management platform.
4+ YOE4+ years in onboarding/customer success/project coordination/training/implementation in SaaS; strong customer communication, program management, cohort management, and data-driven risk escalation skills.
Pigment, Pigment Academy
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1w
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Sr. Program Manager, Mind the Product Training
Raleigh or San Francisco or United States
$113k-$149k/yr HybridFull Time
Pendo
Pendo: Software platform providing product analytics and user guidance tools.
5+ YOE5+ years in operations/program management or customer-facing SaaS roles; strong project management, cross-functional collaboration, communication, and ability to operate in ambiguity; AI-enabled workflow familiarity preferred.
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1mo
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Manager in Training
Cupertino, California, United States
$74k-$76k/yr OnsiteFull Time
The ONE Group
The ONE GroupNASDAQ: STKS: Operates global upscale restaurant brands and provides hospitality services.
1+ YOEProven restaurant leadership, strong customer-service and F&B knowledge, financial/P&L experience, familiarity with OpenTable/Avero/POS systems, and strong communication and problem-solving skills.
OpenTable, Avero, POS systems
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1mo
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Customer Support Lead
San Francisco or Tucson or Dallas
$120k-$160k/yr OnsiteFull Time
Roger Healthcare
Roger Healthcare: AI clinical documentation platform for home health clinicians.
5+ YOE1+ Mgmt5+ years in B2B SaaS customer support with 1+ year managing teams; strong analytics, exceptional written/verbal communication, deep Zendesk experience, process and automation skills, and hiring/training experience.
Zendesk
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3w
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Supervisor, Customer Support
Irvine or San Jose or California or Colorado or New York or United States
$61k-$82k/yr OnsiteFull Time
Western Digital
Western DigitalNASDAQ: WDC: Design and manufacture data storage devices and systems.
Bachelor’s degree or equivalent experience managing multilingual customer service operations; experience running training/quality programs; strong communication, organizational skills; working knowledge of CRM/CCaaS and Microsoft Office; practical familiarity with AI in support.
CRM, CCaaS, Microsoft Office, Office 365, Salesforce, Zendesk, Genesys, Amazon Connect, NICE, Verint, Dialogflow, Lex, Azure OpenAI, Power BI, Tableau
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1d
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Assistant in Training
Pleasanton, California, United States
$19-$23/hr OnsiteFull Time
Buckle
BuckleNYSE: BKE: Sells casual apparel, footwear, and accessories in retail stores.
High school diploma/GED or equivalent retail experience; supervisory potential; ability to lift 50 lbs; strong customer service, communication, and sales skills; flexible schedule including weekends and holidays.
POS, Performance Tracker, Sales Presentation Guide (SPG), iPad
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