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2 cx analyst jobs at 2 companies in Princeton, TX

2mo
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Sr. Telephony Analyst
Dallas, Texas, United States
HybridFull Time
Selene
Selene: Provides residential mortgage servicing and financial loan resolution solutions.
3+ YOE3+ years contact center experience; Alvaria Cloud (Outreach, Manager, CX Business UI) experience; telephony administration, analytics, reporting, campaign and queue management; strong communication and problem-solving skills.
Alvaria Cloud, Outreach, Manager, CX Business UI
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Real Time Analyst
Irving, Texas, United States
HybridFull Time
Moxie Pest Control
Moxie Pest Control: Provides residential and commercial pest control and extermination services.
Workforce management experience preferred, strong communication and analytical skills, contact center collaboration, proficiency with multiple software platforms, NICE CX One WFM familiarity, and Excel or Google Sheets proficiency.
NICE CX One WFM, Microsoft Excel, Google Sheets, IVR
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