21 cx jobs at 18 companies in Boston, MA
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Customer Experience (CX) Insights Analyst
Boston, Massachusetts, United States
$73k-$122k/yr HybridFull Time
2+ YOE2+ years experience in CX, VoC, analytics or research; university degree in quantitative/business/technical discipline; experience with NPS/OSAT, forecasting, dashboards, and executive storytelling.
NPS, OSAT, Medallia, Qualtrics, Adobe Analytics, Microsoft Excel, Microsoft PowerPoint, Power BI, Tableau
3d
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Senior Financial Analyst, CX & Renewals
Waltham, Massachusetts, United States
$123k-$133k/yr HybridFull Time
5+ YOEBachelor's degree in finance, accounting, economics, business, or related field; 5–8+ years in FP&A or related finance roles; SaaS revenue knowledge; advanced financial modeling and Excel skills; analytics platform proficiency.
Microsoft Excel, Adaptive Planning, Anaplan, Salesforce, Tableau, Power BI, SQL, Gong
3w
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Consultant, IP Services, CX (1495)
Boston, Massachusetts, United States
$55k-$90k/yr HybridFull Time
3+ YOEBachelor's degree or related experience, 3+ years IP experience, strong client relationship skills, paralegal/IP knowledge, MS Office proficiency, attention to detail, multitasking and communication skills.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, AQX
2mo
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Associate, Cx Campaign Operations - Strategic Bets
San Francisco or New York or Seattle or Chicago or Los Angeles or Tempe or Denver or Boston or Austin or Washington
$71k-$105k/yr OnsiteFull Time
1+ YOE1-3 years retention/email or lifecycle marketing experience; hands-on CRM/ESP and marketing automation experience; basic HTML, SQL, and analytics skills; strong communication, attention to detail, and campaign QA experience.
ESPs, marketing automation platforms, HTML, SQL, Tableau, Periscope
1w
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Associate, Cx Campaign Operations - Strategic Bets
San Francisco or New York City or Seattle or Chicago or Los Angeles or Tempe or Denver or Boston or Austin or Washington
$71k-$105k/yr OnsiteFull Time
1+ YOERequires 1–3 years in retention, email, or lifecycle marketing; CRM platform experience; basic HTML and SQL; analytics and data visualization knowledge; strong communication, organization, and cross-functional collaboration skills.
HTML, SQL, Tableau, Periscope
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Customer Experience Business Systems Analyst
Marlborough, Massachusetts, United States
$75k-$82k/yr HybridFull Time
3+ YOE3+ years in business systems analysis or CX/operations analytics; experience administering CX platforms, building KPI reports, workforce forecasting, schedule creation; advanced Excel; Power BI/SQL preferred.
Dialpad, PolyAI, Descartes, Salesforce, Power BI, SQL, Microsoft Excel
2mo
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MEP Commissioning Engineer
New York City or Boston
OnsiteFull Time
Socotec: Provides testing, inspection, and certification services for building safety.
7+ YOEBachelor's in Mechanical or Electrical Engineering, 7+ years building industry experience, 5+ years commissioning experience, familiarity with ASHRAE/NYC codes and Cx processes, experience with BlueRithm/Cx Alloy/Bluebeam/Procore and Building Management Systems; PE/CxA/LEED preferred.
BlueRithm, Cx Alloy, Bluebeam, Procore, Building Management Systems, Microsoft Office, IR thermometers, light meters, CO2 meters, IR cameras
3w
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Head of Brand
Boston or Jersey City or Merrimack or Smithfield
$125k-$258k/yr OnsiteFull Time
10+ YOE10+ years marketing/CX experience, extensive brand leadership, ability to operationalize brand across customer experience and product, strong analytical and communication skills.
3mo
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Senior Client Service Manager, Client Experience
Palo Alto or New York or San Francisco or San Diego or Century City or Los Angeles or Boulder or Seattle or Salt Lake City or Washington, D.C. or Boston or Austin
$163k-$221k/yr OnsiteFull Time
7+ YOE7+ years in client experience or professional services; leadership of CX programs; bachelor’s degree; JD/MBA/PMP preferred; strong data analysis and CRM skills.
CRM, Data analysis tools
1mo
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Technical Presales – Strategic Account Manager (Massachusetts)
Boston or Amsterdam
RemoteFull Time
10+ YOE10+ years in technical presales for B2B SaaS, deep NPS/CX expertise, solution architecture and integration experience, proven enterprise presales and account management skills, bachelor's degree required.
Salesforce
1mo
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Senior Customer Experience Analyst
Boston, Massachusetts, United States
$90k-$121k/yr HybridFull Time
3+ YOE3+ years CX/VoC or analytics experience, bachelor’s degree or equivalent, hands-on Qualtrics and experience with Salesforce/Gainsight, familiarity with APIs, Snowflake, SQL, Power BI, strong analytical and communication skills.
Qualtrics, XM Directory, Salesforce, Gainsight, Snowflake, SQL, Power BI
2d
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Lead Experience Strategist
Bedford or Ohio
HybridFull Time
4+ YOE1+ MgmtBachelor's or master's in a related field, 4–6 years in CX or user-centered research and digital strategy, 1–3 years in content strategy and information architecture, facilitation, communication, and team leadership.
SEO, CRM, analytics, A/B testing
1d
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Google Ecosystem Business Development Director
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in business development, sales, alliance, or consulting and 10+ years in complex pursuit management, plus enterprise transformation, executive relationship, and AI, data, analytics, CX, or cybersecurity expertise.
BigQuery, Vertex AI, Gemini Enterprise, Gemini Code Assist, Customer Engagement Suite (CES), Looker, Apigee, Google Maps Platform, AlloyDB, Security Operations, Mandiant, Agent Builder, BigLake, Dataplex
1mo
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VP, Executive Partner
Cambridge or Connecticut or Chicago or Washington, D.C. or Philadelphia or Washington or Atlanta or New York or California or Charlotte
$180k-$294k/yr HybridFull Time
15+ YOE15+ years senior CX/digital or consumer marketing leadership with executive client service; strong presentation, influencing, and cross-functional experience; ability to drive client value, retention, and new business.
2w
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
3w
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Senior Amazon Connect Application Architect
Charlottesville or Durham or Columbus or Boston or United States
$153k-$180k/yr RemoteFull Time
5+ YOE5+ years in contact center solutions with hands-on Amazon Connect and AWS experience; 4+ years technical leadership; serverless development, IaC, CI/CD, Python/Java/Node.js; strong CX integrations and analytics skills.
Amazon Connect, Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, Amazon Kinesis, DynamoDB, Amazon Connect Streams API, Amazon Bedrock, Terraform, AWS CloudFormation, Python, Java, Node.js, Amazon Connect Cases, Amazon Connect Customer Profiles, Contact Lens, Amazon Connect SDK, OpenAPI
2mo
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Senior Strategic Channels & Alliances Manager
Boston, Massachusetts, United States
$162k-$200k/yr RemoteFull Time
7+ YOE7+ years in channel/partner/alliance roles in SaaS, proven SI recruitment and activation, deep understanding of systems integrators, commercial planning, senior stakeholder management, Salesforce fluency, and experience in ITSM/EX/CX domains.
Salesforce, ServiceNow
1mo
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Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
4w
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Principal PCIe Subsystem RTL lead
San Jose or Santa Clara or Austin or Seattle or Boston
HybridFull Time
10+ YOE10+ years digital IC design experience with 4+ years PCIe subsystem design/integration, strong SystemVerilog RTL skills, experience integrating PCIe controller/SerDes PHY, multi-clock-domain design, and ability to lead architectural work.
SystemVerilog, UVM, PCIe, CXL, SerDes
2mo
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Senior ASIC Verification Engineer, Coherent High Speed Interconnect
Santa Clara or Austin or Westford or Hillsboro
$136k-$265k/yr HybridFull Time
3+ YOEBachelors/Masters (or equivalent), 3+ years verification experience, SystemVerilog/UVM, C++, testbench architecture, PCIe/CXL/CHI familiarity, VCS/Debussy/GDB exposure, strong debugging and mentoring skills.
SystemVerilog, UVM, C++, VCS, Debussy, GDB, PCIe, CXL, CHI
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