29 cx jobs at 24 companies in Massachusetts
2w
Save
Mark Applied
Hide
CX Journey Owner
United States or California or Colorado or Maine or Hawaii or Illinois or Minnesota or Vermont or Massachusetts or Maryland or Virginia or District of Columbia or New Jersey or New York or Ohio or Washington
$86k-$163k/yr HybridFull Time
3+ YOERequires 3+ years in customer experience management, journey mapping, and human-centered design, plus project leadership, analytics, stakeholder collaboration, high school diploma, and Microsoft Office proficiency.
Microsoft Office, CRM systems, journey mapping systems, analytics platforms, project management tools
1w
Save
Mark Applied
Hide
Customer Experience (CX) Insights Analyst
Boston, Massachusetts, United States
$73k-$122k/yr HybridFull Time
2+ YOE2+ years experience in CX, VoC, analytics or research; university degree in quantitative/business/technical discipline; experience with NPS/OSAT, forecasting, dashboards, and executive storytelling.
NPS, OSAT, Medallia, Qualtrics, Adobe Analytics, Microsoft Excel, Microsoft PowerPoint, Power BI, Tableau
3w
Save
Mark Applied
Hide
Consultant, IP Services, CX (1495)
Boston, Massachusetts, United States
$55k-$90k/yr HybridFull Time
3+ YOEBachelor's degree or related experience, 3+ years IP experience, strong client relationship skills, paralegal/IP knowledge, MS Office proficiency, attention to detail, multitasking and communication skills.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, AQX
3d
Save
Mark Applied
Hide
Senior Financial Analyst, CX & Renewals
Waltham, Massachusetts, United States
$123k-$133k/yr HybridFull Time
5+ YOEBachelor's degree in finance, accounting, economics, business, or related field; 5–8+ years in FP&A or related finance roles; SaaS revenue knowledge; advanced financial modeling and Excel skills; analytics platform proficiency.
Microsoft Excel, Adaptive Planning, Anaplan, Salesforce, Tableau, Power BI, SQL, Gong
2mo
Save
Mark Applied
Hide
Associate, Cx Campaign Operations - Strategic Bets
San Francisco or New York or Seattle or Chicago or Los Angeles or Tempe or Denver or Boston or Austin or Washington
$71k-$105k/yr OnsiteFull Time
1+ YOE1-3 years retention/email or lifecycle marketing experience; hands-on CRM/ESP and marketing automation experience; basic HTML, SQL, and analytics skills; strong communication, attention to detail, and campaign QA experience.
ESPs, marketing automation platforms, HTML, SQL, Tableau, Periscope
1w
Save
Mark Applied
Hide
Associate, Cx Campaign Operations - Strategic Bets
San Francisco or New York City or Seattle or Chicago or Los Angeles or Tempe or Denver or Boston or Austin or Washington
$71k-$105k/yr OnsiteFull Time
1+ YOERequires 1–3 years in retention, email, or lifecycle marketing; CRM platform experience; basic HTML and SQL; analytics and data visualization knowledge; strong communication, organization, and cross-functional collaboration skills.
HTML, SQL, Tableau, Periscope
3mo
Save
Mark Applied
Hide
Sales Engineer - Public Sector
District of Columbia or Connecticut or Virginia or Minnesota or Texas or Massachusetts or Pennsylvania or North Carolina or Illinois or New York or New Jersey or New Hampshire
RemoteFull Time
5+ YOE5+ years presales/solutions consulting with AI/CX domain knowledge; ability to design pilots, ROI planning, and AI-enabled CX/ES solutions.
AI, ML, APIs, Cloud platforms, Zendesk platform, Analytics
1w
Save
Mark Applied
Hide
Customer Experience Business Systems Analyst
Marlborough, Massachusetts, United States
$75k-$82k/yr HybridFull Time
3+ YOE3+ years in business systems analysis or CX/operations analytics; experience administering CX platforms, building KPI reports, workforce forecasting, schedule creation; advanced Excel; Power BI/SQL preferred.
Dialpad, PolyAI, Descartes, Salesforce, Power BI, SQL, Microsoft Excel
2mo
Save
Mark Applied
Hide
MEP Commissioning Engineer
New York City or Boston
OnsiteFull Time
Socotec: Provides testing, inspection, and certification services for building safety.
7+ YOEBachelor's in Mechanical or Electrical Engineering, 7+ years building industry experience, 5+ years commissioning experience, familiarity with ASHRAE/NYC codes and Cx processes, experience with BlueRithm/Cx Alloy/Bluebeam/Procore and Building Management Systems; PE/CxA/LEED preferred.
BlueRithm, Cx Alloy, Bluebeam, Procore, Building Management Systems, Microsoft Office, IR thermometers, light meters, CO2 meters, IR cameras
3w
Save
Mark Applied
Hide
Head of Brand
Boston or Jersey City or Merrimack or Smithfield
$125k-$258k/yr OnsiteFull Time
10+ YOE10+ years marketing/CX experience, extensive brand leadership, ability to operationalize brand across customer experience and product, strong analytical and communication skills.
3mo
Save
Mark Applied
Hide
Senior Client Service Manager, Client Experience
Palo Alto or New York or San Francisco or San Diego or Century City or Los Angeles or Boulder or Seattle or Salt Lake City or Washington, D.C. or Boston or Austin
$163k-$221k/yr OnsiteFull Time
7+ YOE7+ years in client experience or professional services; leadership of CX programs; bachelor’s degree; JD/MBA/PMP preferred; strong data analysis and CRM skills.
CRM, Data analysis tools
1mo
Save
Mark Applied
Hide
Senior Vice President - Operations
Florida or Michigan or Louisiana or Nebraska or Alabama or Missouri or Wisconsin or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Montana or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
$325k-$350k/yr RemoteFull Time
15+ YOE15+ years operations leadership with SVP experience in BPO/CX/global services, P&L ownership, client relationship management, operational transformation with AI/automation, and willingness to travel.
1mo
Save
Mark Applied
Hide
Senior Vice President, Product Management- Sprinklr Service
Austin or New York City or London or Melbourne or Sydney or Alabama or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Maine or Massachusetts or Michigan or Minnesota or New Hampshire or New Jersey or New York or Ohio or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Australia or United Kingdom
$285k-$475k/yr OnsiteFull Time
15+ YOE10+ Mgmt15+ years product management with 10+ years leadership; deep SaaS and CX/CCaaS product experience; AI-driven product transformation and monetization; strategic and operational product leadership.
Agile, DevOps
1mo
Save
Mark Applied
Hide
Technical Presales – Strategic Account Manager (Massachusetts)
Boston or Amsterdam
RemoteFull Time
10+ YOE10+ years in technical presales for B2B SaaS, deep NPS/CX expertise, solution architecture and integration experience, proven enterprise presales and account management skills, bachelor's degree required.
Salesforce
1mo
Save
Mark Applied
Hide
VP, Executive Partner
Cambridge or Connecticut or Chicago or Washington, D.C. or Philadelphia or Washington or Atlanta or New York or California or Charlotte
$180k-$294k/yr HybridFull Time
15+ YOE15+ years senior CX/digital or consumer marketing leadership with executive client service; strong presentation, influencing, and cross-functional experience; ability to drive client value, retention, and new business.
1mo
Save
Mark Applied
Hide
Senior Customer Experience Analyst
Boston, Massachusetts, United States
$90k-$121k/yr HybridFull Time
3+ YOE3+ years CX/VoC or analytics experience, bachelor’s degree or equivalent, hands-on Qualtrics and experience with Salesforce/Gainsight, familiarity with APIs, Snowflake, SQL, Power BI, strong analytical and communication skills.
Qualtrics, XM Directory, Salesforce, Gainsight, Snowflake, SQL, Power BI
1d
Save
Mark Applied
Hide
Google Ecosystem Business Development Director
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in business development, sales, alliance, or consulting and 10+ years in complex pursuit management, plus enterprise transformation, executive relationship, and AI, data, analytics, CX, or cybersecurity expertise.
BigQuery, Vertex AI, Gemini Enterprise, Gemini Code Assist, Customer Engagement Suite (CES), Looker, Apigee, Google Maps Platform, AlloyDB, Security Operations, Mandiant, Agent Builder, BigLake, Dataplex
2w
Save
Mark Applied
Hide
CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
2mo
Save
Mark Applied
Hide
Senior Strategic Channels & Alliances Manager
Boston, Massachusetts, United States
$162k-$200k/yr RemoteFull Time
7+ YOE7+ years in channel/partner/alliance roles in SaaS, proven SI recruitment and activation, deep understanding of systems integrators, commercial planning, senior stakeholder management, Salesforce fluency, and experience in ITSM/EX/CX domains.
Salesforce, ServiceNow
3w
Save
Mark Applied
Hide
Senior Amazon Connect Application Architect
Charlottesville or Durham or Columbus or Boston or United States
$153k-$180k/yr RemoteFull Time
5+ YOE5+ years in contact center solutions with hands-on Amazon Connect and AWS experience; 4+ years technical leadership; serverless development, IaC, CI/CD, Python/Java/Node.js; strong CX integrations and analytics skills.
Amazon Connect, Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, Amazon Kinesis, DynamoDB, Amazon Connect Streams API, Amazon Bedrock, Terraform, AWS CloudFormation, Python, Java, Node.js, Amazon Connect Cases, Amazon Connect Customer Profiles, Contact Lens, Amazon Connect SDK, OpenAPI
Explore Jobs
Expand Your Job Search
Top Cities in Massachusetts for Cx
- Cx jobs in Boston, MA
- Cx jobs in Worcester, MA
- Cx jobs in Springfield, MA
- Cx jobs in Lowell, MA
- Cx jobs in Cambridge, MA
- Cx jobs in New Bedford, MA
- Cx jobs in Brockton, MA
- Cx jobs in Fall River, MA
- Cx jobs in Quincy, MA
- Cx jobs in Lynn, MA
- Cx jobs in Newton, MA
- Cx jobs in Somerville, MA
- Cx jobs in Lawrence, MA
- Cx jobs in Framingham, MA
- Cx jobs in Waltham, MA
- Cx jobs in Haverhill, MA
- Cx jobs in Malden, MA
- Cx jobs in Brookline, MA
- Cx jobs in Medford, MA
- Cx jobs in Taunton, MA