75 cx jobs at 39 companies in Illinois
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CX Insights Consultant – Payments
Minneapolis or Atlanta or Chicago or Charlotte
$105k-$124k/yr HybridFull Time
8+ YOEBachelor's degree or equivalent, 8+ years experience in project management/CX/analytics, VoC and CX metric knowledge, strong analytics, communication, and stakeholder skills.
Qualtrics, Microsoft PowerPoint, Microsoft Excel, Power BI, Tableau
3w
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Director, CX Strategy
Saint Louis or Chicago
OnsiteFull Time
7+ YOE7+ years in agency strategic roles across media, content, social and digital; team management and mentorship experience; campaign and journey strategy skills; ability to define metrics and translate business objectives into CX plans.
1mo
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
2mo
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Senior Consultant — CX & Contact Center Transformation
Chicago or Denver or Detroit or Miami
$116k-$142k/yr HybridFull Time
3+ YOE3-5 years consulting or industry experience in contact center/CX transformation; project management and solution ownership experience; strong facilitation, stakeholder management, analytics, and executive communication skills.
CCaaS, CRM, WFM, analytics, automation, conversational AI, AI
2mo
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Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise) (Chicago, IL, US)
Chicago, Illinois, United States
$89k-$207k/yr HybridFull Time
10+ YOE10+ years in contact center tech presales/solution architecture; CCaaS and AI CX design experience; Google Cloud and GECX/Vertex AI knowledge; strong stakeholder communication; travel up to 50%.
Google Cloud Platform, Vertex AI, Google CCAI, Amazon Connect, Genesys Cloud, Twilio, CCaaS, CRM, AI
2w
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Sr. Brand Strategy and CX Consultant
Chicago or Washington
$104k-$141k/yr HybridFull Time
5+ YOEBS or equivalent,5+ years in brand strategy or marketing,experience translating insights into strategy,strong communication,analytical and stakeholder alignment skills.
SalesForce, HubSpot, AI-enabled tools
2mo
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Sr. Manager - Oracle Fusion CX Cloud (Chicago Hybrid)
Chicago, Illinois, United States
$175k-$190k/yr HybridFull Time
8+ YOE4+ MgmtBachelor's degree, 8+ years in Oracle technologies/consulting/IT management, 4+ years leading Oracle SaaS platforms, proven full-lifecycle implementation experience, Lead-to-Cash functional knowledge, strong communication and change management skills; U.S. work authorization required.
Oracle Fusion CX Cloud, Oracle Integration Cloud (OIC), Oracle CPQ Cloud, Oracle Sales Cloud, Oracle Incentive Compensation Cloud, Oracle Field Service Cloud (TOA), Oracle Fusion AI, Oracle AI Fusion
3mo
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Senior CX/UX Designer (AI Innovation for Tax & Accounting) – Hybrid (CT/ET) R0056827
Coppell or Chicago or Harrisburg or Plantation or Austin or Princeton or Kennesaw or Houston or Tampa or Philadelphia or Dallas
$86k-$149k/yr HybridFull Time
2+ YOESenior-level UX designer with 2+ years in role and 1+ year in AI-focused innovation; strong prototyping, enterprise UX, data privacy, accessibility; experienced with front-end concepts and design systems.
HTML, CSS, Prototyping tools, Design systems software
1d
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Digital Client Experience (CX) Lead - Wealth Management
Chicago, Illinois, United States
$115k-$195k/yr OnsiteFull Time
10+ YOEBachelor’s degree in business, marketing, finance, or related field; 10+ years in customer experience or client strategy within financial services; CX transformation, wealth management, CRM, and CX platform expertise.
CRM, Salesforce, Qualtrics, Medallia, AI
3mo
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Sr. Scientist, R&D – Consumer Experience (CX) Product Insights
Glenview or Warrendale
$90k-$112k/yr HybridFull Time
4+ YOEBachelor’s degree required; 4+ years (BS) or 3+ years (MS) in consumer/product research or CX roles; strong consumer research and CX leadership.
Qualitative Research, Quantitative Research, Survey Platforms, Data Analysis Tools
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Engineering Manager - CX/CCaaS Platform (Remote)
Chicago or Medellín or United States or Canada
RemoteFull Time
8+ YOE5+ Mgmt8+ years technical experience, 5+ years engineering management, experience leading distributed teams, CCaaS/CX/UCaaS or telecom/SaaS background, proficiency with Python/Elixir/Java/Go/Node.js, cloud-native architectures, Linux, relational databases, Git and CI/CD; bachelor's degree or equivalent.
Python, Elixir, Java, Go, Node.js, Linux/Unix, PostgreSQL, MySQL, Git, CI/CD, AWS, Azure, Google Cloud, Kubernetes, Docker, Phoenix, Asterisk, FreeSWITCH
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Principal Scientist, R&D – Consumer Experience (CX) Product Insights
Glenview, Illinois, United States
$104k-$130k/yr HybridFull Time
6+ YOEBachelor's degree, 6+ years consumer/product research experience (CPG preferred); expertise in qualitative and quantitative CX methods, study design, analysis, synthesis, stakeholder communication, and coaching.
1d
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Commissioning (Cx) Program Engineer
San Jose or McClellan Park or Denver or Phoenix or Chicago or Dallas or Austin
$120k-$170k/yr OnsiteFull Time
8+ YOERequires 8+ years in commissioning, MEP engineering, or mission-critical construction, including 5+ years delivering data centers; engineering degree or equivalent experience; MEP and project leadership expertise.
MEP, UPS, BMS, EPMS, ASHRAE, NEC, NFPA
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Senior Vice President, CX
Chicago, Illinois, United States
$180k-$269k/yr OnsiteFull Time
15+ YOE8+ MgmtExecutive leader with 15+ years in customer experience/insights/strategy or marketing, 8+ years leading teams, strong client advisory, communication, and strategic capabilities; Bachelor's required.
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Senior Vice President, CX
Chicago, Illinois, United States
$180k-$269k/yr HybridFull Time
15+ YOE8+ MgmtExecutive leadership in customer experience, insights, and integrated marketing; 15+ years experience, 8+ years leading teams; proven client advisory, communication, and strategic skills; Bachelor's degree required.
2w
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CX Academy Trainer - Chicago, IL
Chicago, Illinois, United States
RemoteFull Time
5+ YOE5+ years in a similar role, proven leadership and coaching, strong presentation and facilitation skills, commercial mindset, digital proficiency, excellent communication, willing to travel up to 80%.
2d
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Program Leader, Global U4B CX
Chicago or New York City or San Francisco
$146k-$180k/yr OnsiteFull Time
5+ YOERequires 5 years of experience in program management, process engineering, strategy, consulting, or operations and a bachelor's degree or equivalent practical experience. B2B, metrics, AI, automation, and global operations experience preferred.
AI, automation
2mo
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Associate, Cx Campaign Operations - Strategic Bets
San Francisco or New York or Seattle or Chicago or Los Angeles or Tempe or Denver or Boston or Austin or Washington
$71k-$105k/yr OnsiteFull Time
1+ YOE1-3 years retention/email or lifecycle marketing experience; hands-on CRM/ESP and marketing automation experience; basic HTML, SQL, and analytics skills; strong communication, attention to detail, and campaign QA experience.
ESPs, marketing automation platforms, HTML, SQL, Tableau, Periscope
1w
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Associate, Cx Campaign Operations - Strategic Bets
San Francisco or New York City or Seattle or Chicago or Los Angeles or Tempe or Denver or Boston or Austin or Washington
$71k-$105k/yr OnsiteFull Time
1+ YOERequires 1–3 years in retention, email, or lifecycle marketing; CRM platform experience; basic HTML and SQL; analytics and data visualization knowledge; strong communication, organization, and cross-functional collaboration skills.
HTML, SQL, Tableau, Periscope
2mo
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Digital Insights and Analytics Senior Manager
Abbott Park, Illinois, United States
$129k-$259k/yr OnsiteFull Time
10+ YOE4+ MgmtBachelor's in Marketing/Business Analytics, 10+ years CX/analytics/digital marketing/consulting experience, 4+ years leadership, experience with CX measurement frameworks (NPS/CSAT/CXI), VoC programs, journey mapping, and analytics tools like Google Analytics.
Google Analytics, VoC platforms, marketing automation tools, CXI, NPS, CSAT
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