57 cx manager jobs at 25 companies in Ashburn, IL
4d
Save
Mark Applied
Hide
Sr. Manager, CX Research
New York City or Lake Forest or Bothell or Collegeville or Walton-on-the-Hill or Tampa or Groton or Thessaloniki
$124k-$207k/yr OnsiteFull Time
5+ YOEBachelor's with 7+ years or master's with 5+ years in CX, UX, or product research; requires qualitative and quantitative research, applied statistics, agile development, stakeholder management, and Python or R proficiency.
Python, R, Qualtrics, SPSS, UserZoom, Medallia
1mo
Save
Mark Applied
Hide
Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
1mo
Save
Mark Applied
Hide
Director, CX Strategy
Saint Louis or Chicago
OnsiteFull Time
7+ YOE7+ years in agency strategic roles across media, content, social and digital; team management and mentorship experience; campaign and journey strategy skills; ability to define metrics and translate business objectives into CX plans.
1mo
Save
Mark Applied
Hide
Program Manager, Airports & Venues CX
Chicago or New York City or San Francisco or Phoenix
$130k-$180k/yr HybridFull Time
Senior CX/operations leader with analytical rigor, customer empathy, AI fluency, and experience operating in complex physical environments (airports, airlines, mobility, hospitality, logistics, or large venues).
2mo
Save
Mark Applied
Hide
Senior Consultant — CX & Contact Center Transformation
Chicago or Denver or Detroit or Miami
$116k-$142k/yr HybridFull Time
3+ YOE3-5 years consulting or industry experience in contact center/CX transformation; project management and solution ownership experience; strong facilitation, stakeholder management, analytics, and executive communication skills.
CCaaS, CRM, WFM, analytics, automation, conversational AI, AI
2mo
Save
Mark Applied
Hide
Sr. Manager - Oracle Fusion CX Cloud (Chicago Hybrid)
Chicago, Illinois, United States
$175k-$190k/yr HybridFull Time
8+ YOE4+ MgmtBachelor's degree, 8+ years in Oracle technologies/consulting/IT management, 4+ years leading Oracle SaaS platforms, proven full-lifecycle implementation experience, Lead-to-Cash functional knowledge, strong communication and change management skills; U.S. work authorization required.
Oracle Fusion CX Cloud, Oracle Integration Cloud (OIC), Oracle CPQ Cloud, Oracle Sales Cloud, Oracle Incentive Compensation Cloud, Oracle Field Service Cloud (TOA), Oracle Fusion AI, Oracle AI Fusion
1w
Save
Mark Applied
Hide
Relationship Manager, CX
Chicago or Denver or San Francisco or New York City or Scottsdale or San Jose
$69k-$84k/yr HybridFull Time
3+ YOERequires 3+ years in customer service or contact center roles, preferably B2B SaaS and retirement services, with analytical, problem-solving, communication, organizational, retention, and cross-functional skills.
Google Workspace, Zendesk, Intercom, Gong, Jira, Slack
2w
Save
Mark Applied
Hide
Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
2w
Save
Mark Applied
Hide
Digital Client Experience (CX) Lead - Wealth Management
Chicago, Illinois, United States
$115k-$195k/yr OnsiteFull Time
10+ YOEBachelor’s degree in business, marketing, finance, or related field; 10+ years in customer experience or client strategy within financial services; CX transformation, wealth management, CRM, and CX platform expertise.
CRM, Salesforce, Qualtrics, Medallia, AI
2mo
Save
Mark Applied
Hide
Digital Insights and Analytics Senior Manager
Abbott Park, Illinois, United States
$129k-$259k/yr OnsiteFull Time
10+ YOE4+ MgmtBachelor's in Marketing/Business Analytics, 10+ years CX/analytics/digital marketing/consulting experience, 4+ years leadership, experience with CX measurement frameworks (NPS/CSAT/CXI), VoC programs, journey mapping, and analytics tools like Google Analytics.
Google Analytics, VoC platforms, marketing automation tools, CXI, NPS, CSAT
2w
Save
Mark Applied
Hide
Commissioning (Cx) Program Engineer
McClellan Park or San Jose or Denver or Phoenix or Chicago or Dallas or Austin
$120k-$170k/yr OnsiteFull Time
8+ YOEBachelor's in mechanical, electrical, or related engineering, or equivalent experience; 8+ years in commissioning, MEP engineering, or mission-critical construction, including 5+ years delivering data center projects.
MEP, RFP, BMS, EPMS, IST, UPS, ATS, ASHRAE, NEC, NFPA, AI/GPU, DTC
1mo
Save
Mark Applied
Hide
Senior Vice President, CX
Chicago, Illinois, United States
$180k-$269k/yr HybridFull Time
15+ YOE8+ MgmtExecutive leadership in customer experience, insights, and integrated marketing; 15+ years experience, 8+ years leading teams; proven client advisory, communication, and strategic skills; Bachelor's degree required.
3mo
Save
Mark Applied
Hide
Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise) (Chicago, IL, US)
Chicago or Atlanta or New York City or Bridgewater or Dallas or San Francisco
$98k-$233k/yr HybridFull Time
10+ YOE10+ years in presales/solution architecture/technical consulting; Google Cloud expertise; strong executive engagement; travel up to 50%
Google Cloud Platform, Generative AI, Customer Experience
1mo
Save
Mark Applied
Hide
CX Academy Trainer - Chicago, IL
Chicago, Illinois, United States
RemoteFull Time
5+ YOE5+ years in a similar role, proven leadership and coaching, strong presentation and facilitation skills, commercial mindset, digital proficiency, excellent communication, willing to travel up to 80%.
2mo
Save
Mark Applied
Hide
Customer Experience Manager
Elk Grove Village, Illinois, United States
$120k-$140k/yr OnsiteFull Time
10+ YOELead global customer experience team, develop CX strategy, manage escalations, drive continuous improvement; bachelor\u000degree required, MBA preferred, 10+ years customer service/inside sales management experience.
Microsoft Office, CRM, ERP
2mo
Save
Mark Applied
Hide
Digital Insights and Analytics Senior Manager
Abbott Park, Illinois, United States
$129k-$259k/yr OnsiteFull Time
10+ YOE4+ MgmtBachelor's in Marketing/Business Analytics, 10+ years in CX/analytics/digital marketing/consulting, 4+ years leadership, experience with CX measurement (NPS/CSAT/CXI), VoC programs, journey mapping, and analytics tools.
Google Analytics, VoC platforms, marketing automation tools
3mo
Save
Mark Applied
Hide
Sr. Scientist, R&D – Consumer Experience (CX) Product Insights
Glenview or Warrendale or Pittsburgh
$90k-$112k/yr HybridFull Time
4+ YOEBachelor's required (advanced preferred). 4+ years (BS) or 3+ years (MS) in consumer/product research, expertise in qualitative & quantitative methods, study design, synthesis, stakeholder management, and project leadership.
1w
Save
Mark Applied
Hide
Case Manager QIDP
Elgin, Illinois, United States
$27/hr FieldFull Time
1+ YOEBachelor's degree in Human Services, one year working with people with developmental disabilities, valid Illinois driver's license, vehicle insurance, QIDP training, and CPR, First Aid, Infection Control, OIG Rule 50, and CPI training.
Cx360, Microsoft Word, Microsoft Outlook, Microsoft SharePoint, Microsoft Excel, Microsoft Teams, Zoom, Internet browser, S-TOFHLA
1w
Save
Mark Applied
Hide
Case Manager QIDP (57712)
Elgin, Illinois, United States
$27/hr FieldFull Time
Bachelor's degree in Human Services, 1+ year working directly with people with developmental disabilities, Illinois driver's license, required training, and ability to perform physical client assistance.
Cx360, Microsoft Word, Microsoft Outlook, Microsoft SharePoint, Microsoft Excel, Microsoft Teams, Zoom, HIPAA
2mo
Save
Mark Applied
Hide
Director, Coordination & Commissioning
Dallas or Chicago or Santa Teresa
$198k-$221k/yr OnsiteFull Time
5+ YOEBachelor's in a technical discipline or equivalent experience; 5+ years in critical facility construction, commissioning, or operations; PMP and Cx certifications preferred; ability to manage complex technical issues and lead teams.
Explore Jobs