7 cx manager jobs at 4 companies in Auburndale, FL
3d
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Sr. Manager, CX Research
New York City or Lake Forest or Bothell or Collegeville or Walton-on-the-Hill or Tampa or Groton or Thessaloniki
$124k-$207k/yr OnsiteFull Time
5+ YOEBachelor's with 7+ years or master's with 5+ years in CX, UX, or product research; requires qualitative and quantitative research, applied statistics, agile development, stakeholder management, and Python or R proficiency.
Python, R, Qualtrics, SPSS, UserZoom, Medallia
3d
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Director, CX Research
New York City or Lake Forest or Bothell or Collegeville or Walton Oaks or Tampa or Groton or Thessaloniki
$177k-$294k/yr OnsiteFull Time
8+ YOE2+ MgmtBachelor’s degree in a research or human-centered field, 8+ years of UX or behavioral research, 2+ years leading researchers, and qualitative and quantitative research experience. Advanced degree and regulated-industry experience preferred.
Python, R, Qualtrics, SPSS
2w
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CX Specialist - Southeast
Lakeland, Florida, United States
OnsiteFull Time
2+ YOEBachelor's degree in business or related field, 2+ years in customer service, dispatch, account management, or coordination, and experience with CRM, ERP, or field service management software.
CRM, ERP, field service management software
4w
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Director of Digital Customer Experience & AI Innovation
Temple Terrace or Rolling Meadows
$161k-$280k/yr HybridFull Time
8+ YOE3+ Mgmt8+ years in SaaS Customer Success/CX/CS/Sales with 3+ years leadership; expertise in end-to-end journey design, design thinking, AI/LLM integration, analytics and executive governance.
Tableau, Looker, Gainsight, Staircase, ChurnZero, Salesforce
2mo
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Director of Digital Customer Experience & AI Innovation
Temple Terrace or Rolling Meadows
$161k-$280k/yr HybridFull Time
8+ YOE3+ MgmtBachelor's degree or 4+ years experience; 8+ years in Customer Success/CX/Sales/Digital CX with 3+ years leadership in SaaS; expertise in design thinking, AI/ML integration, predictive analytics, and BI/CS platforms.
Tableau, Looker, Gainsight, Staircase, ChurnZero, Salesforce
21h
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Call Transfer Attendance Coordinator
Orlando, Florida, United States
OnsiteFull Time
2+ YOERequires 2+ years in attendance administration, workforce management, HR operations, leave management, or related administration; knowledge of FMLA, ADA, timekeeping, corrective actions, and compliance processes.
Microsoft Excel, Oracle, ADP Workforce, CXone, TELUS, HRIS
1d
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Call Transfer Attendance Coordinator
Orlando, Florida, United States
OnsiteFull Time
2+ YOERequires 2+ years in attendance administration, workforce management, HR operations, leave management, or related administration; advanced Microsoft Excel and HRIS experience; FMLA, ADA, compliance, and analytical skills.
Microsoft Excel, HRIS, Oracle, ADP Workforce, CXone, TELUS