1w
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CX Operations Manager
Miami or Phoenix
RemoteFull Time
5+ YOE5+ years CX/ops experience building dashboards, data pipelines, QA tooling, and CX tech stack; strong analytics, BI and reporting, CX system administration (Intercom preferred), advanced Excel/Sheets, BI tools, SQL/Python a plus.
Intercom, Microsoft Excel, Google Sheets, Looker, Tableau, Metabase, SQL, Python
1w
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Telecom & CX Technology Manager
Fort Lauderdale or United States
RemoteFull Time
5+ YOE5+ years in telecommunications/unified communications or contact center technology; hands-on SIP, PBX, carrier management, cloud contact center administration, Salesforce integrations, vendor management, and voice security.
Amazon Connect, Salesforce Service Cloud Voice, Dialpad, RingCentral, SIP trunking, SD-WAN, Python, Node.js, AWS Lambda, ServiceNow, Jira Service Management, AWS, CCaaS, UCaaS
1mo
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CX Transformation & Change Manager
Rolling Meadows or Temple Terrace
$141k-$245k/yr HybridFull Time
6+ YOE6+ years relevant experience; Bachelor's degree or 4+ years experience; deep change management expertise, design thinking facilitation, executive presence, CX strategy, and ability to translate complex technology into human-centered adoption plans.
3mo
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Federal Commissioning (Cx) Project Manager
Nashville or Tampa or San Antonio
OnsiteFull Time
5+ YOEBachelor’s degree in Engineering/Architecture; 5+ years in commissioning projects; DoD experience; CxA certification or ability to obtain; DoD CAC; willing to travel internationally.
3mo
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CX/UX Design Manager (Nursing) – Hybrid (ET/CT) R0055920
Princeton or Coppell or Tampa or Austin or Plantation or Philadelphia or Dallas or Houston
$129k-$226k/yr HybridFull Time
Lead design strategy for nursing portfolio; strong cross-functional leadership in healthcare or regulated environments; player-coach style.
Figma, WCAG, HTML5, CSS3, Adobe Creative Suite, AI-enabled design
1mo
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Senior Consultant — CX & Contact Center Transformation
Chicago or Denver or Detroit or Miami
$116k-$142k/yr HybridFull Time
3+ YOE3-5 years consulting or industry experience in contact center/CX transformation; project management and solution ownership experience; strong facilitation, stakeholder management, analytics, and executive communication skills.
CCaaS, CRM, WFM, analytics, automation, conversational AI, AI
1w
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Manager, Customer Experience (CX) - Service
Rochester or Phoenix or Saint Petersburg
OnsiteFull Time
7+ YOE5+ Mgmt5+ years management experience and 7+ years in strategy consulting/marketing/research or related customer-focused function; bachelor's/master's preferred; experience building CX programs and budgets.
1mo
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Engineering Manager - CX/CCaaS Platform (Remote)
United States or Canada or Florida or Medellín
RemoteFull Time
8+ YOE5+ Mgmt8+ years engineering experience, 5+ years managing engineering teams; experience with CCaaS/CX/UCaaS, distributed systems, cloud-native architectures, Linux, relational databases, Git and CI/CD; bachelor's in CS/Engineering/IT or equivalent.
Python, Elixir, Java, Go, Node.js, Linux/Unix, PostgreSQL, MySQL, Git, CI/CD pipelines, Asterisk, FreeSWITCH, SIP, VoIP, WebRTC, Phoenix, AWS, Azure, Google Cloud, Kubernetes, Docker, Infrastructure as Code
3mo
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Federal Commissioning (Cx) Project Manager
Nashville or Tampa or San Antonio or Germany
OnsiteFull Time
5+ YOEBachelor's in engineering/architecture, 5+ years managing MEP commissioning projects, EIT/FE required, PE preferred, CxA required or obtainable, DoD project experience, ability to obtain DoD CAC and work visas, international travel availability.
3w
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CX Project Manager I,II,III, or Sr- Data Center
Lubbock or Dallas or Fort Worth or Albuquerque or Oklahoma City or Pennsylvania or Kansas or North Carolina or South Carolina or Virginia or Georgia or Texas or Florida or Iowa or Wyoming
$135k-$185k/yr FieldFull Time
10+ YOEBachelor's in Architecture/Engineering/Construction (or +5 years experience), 10+ years commissioning project management experience, proficiency in P6/Microsoft Project and Microsoft Office, strong leadership, business development, scheduling and estimating skills, and ability to travel up to 100%.
P6, Microsoft Project, Microsoft Excel, Microsoft Word, Microsoft Outlook
1mo
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Test & Commissioning Manager
Abernathy or Dallas or Fort Worth or Oklahoma City or Albuquerque or North Carolina or Virginia or Georgia or Texas or Florida or Iowa or Wyoming
$110k-$150k/yr FieldFull Time
5+ YOEBachelor's in engineering, 5+ years testing and commissioning experience, 3+ years OFCI, proven end-to-end commissioning, familiarity with MEP systems and redundancy design, proficiency in Microsoft Office, Primavera/Microsoft Project and commissioning/Cx tools.
Microsoft Office, Primavera, Microsoft Project, Aconex, Procore, SCADA, BMS, EPMS
2w
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Research and Insights Manager
Boca Raton or Woodbury or Seattle
$95k-$110k/yr HybridFull Time
5+ YOEBachelor's degree; 5+ years experience in CX/insights or marketing operations; Medallia or similar CX platform experience; strong vendor management, analysis, communication, and project management skills.
Medallia, Salesforce, Tableau, Power BI
2mo
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Regional Quality Manager - Megasite
Bowling Green or Miami
$150k-$209k/yr OnsiteFull Time
10+ YOE10+ years QA/QC/Commissioning in data centers or mission-critical construction; travel 40-60%; experience managing QA/Cx programs; strong collaboration and leadership.
2w
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Senior Customer Success Manager
Indiana or Missouri or Texas or Kansas or Florida or Minnesota or Ohio
$104k-$183k/yr RemoteFull Time
8+ YOE8+ years in enterprise customer success or consulting; experience managing complex $1M+ accounts, executive stakeholder influence, CX transformation, AI/automation, business case and financial analysis; Bachelor's degree required.
Genesys Cloud, Salesforce, Gainsight
1w
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Senior Vice President, Product Management- Sprinklr Service
Austin or New York City or London or Melbourne or Sydney or Alabama or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Maine or Massachusetts or Michigan or Minnesota or New Hampshire or New Jersey or New York or Ohio or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Australia or United Kingdom
$285k-$475k/yr OnsiteFull Time
15+ YOE10+ Mgmt15+ years product management with 10+ years leadership; deep SaaS and CX/CCaaS product experience; AI-driven product transformation and monetization; strategic and operational product leadership.
Agile, DevOps
4d
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Director of Customer Experience
Miami, Florida, United States
$125k-$135k/yr RemoteFull Time
6+ YOE2+ Mgmt6+ years CX leadership with experience managing managers, building CX orgs, CX tooling (Zendesk/Gorgias), AI/automation, VoC, QA, and BPO relationships; strong data and cross-functional communication skills.
Zendesk, Gorgias, Trustpilot, Google, Shopify, Amazon
2mo
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Director of BPO & Contact Center Sales
Boynton Beach, Florida, United States
$80k-$100k/yr OnsiteFull Time
10+ YOE10+ years in BPO/contact center sales or CX, proven multi-year enterprise deal closing, strong executive relationships in BPO, cross-functional leadership.
CRM, AI platforms, CX technologies
4d
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Customer Experience Associate Director
Saint Petersburg, Florida, United States
$115k-$140k/yr OnsiteFull Time
3+ YOESeries 7 and Series 24 (or Series 9+10) required, 3+ years CX leadership in contact center/digital CX, undergraduate degree or equivalent, deep knowledge of brokerage operations and FINRA/SEC rules, hands-on AI and CX ops experience.
1w
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Senior Vice President - Operations
Florida or Michigan or Louisiana or Nebraska or Alabama or Missouri or Wisconsin or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Montana or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
$325k-$350k/yr RemoteFull Time
15+ YOE15+ years operations leadership with SVP experience in BPO/CX/global services, P&L ownership, client relationship management, operational transformation with AI/automation, and willingness to travel.
1w
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Director Digital Marketing
Napa or San Francisco or Sherman Oaks or Austin or East Lansing or Okemos or Overland Park or Mechanicsburg or Lancaster or Chantilly or Charlotte or Birmingham or Ridgeland or Jacksonville or Miramar
$131k-$172k/yr HybridFull Time
10+ YOE5+ MgmtBachelor's degree required, Master's preferred. 10+ years in marketing technology/digital marketing/CRM/marketing operations and 5+ years people leadership; experience with data, analytics, CX, and MarTech strategy.
CRM, AI, A/B testing
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