2w
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
1mo
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Travel CX Manager-Mission Critical
Hutto or Sandy or Salt Lake City
FieldFull Time
8+ YOEBCxA ACP or CCP (or equivalent) required; Bachelor's in engineering/construction management or 8+ years relevant experience; strong MEP and ASHRAE commissioning knowledge; project management and communication skills.
1mo
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Federal Commissioning (Cx) Operations Manager
Tampa or Fort Worth or Houston or Austin or Nashville or Greenwood Village
$130k-$181k/yr OnsiteFull Time
12+ YOEBachelor's in engineering, PE or architect, 12+ years relevant experience, CxA certification required within 90 days, DoD project experience preferred, CAC eligibility and ability to meet U.S. project requirements.
CRM, Unified Facilities Criteria (UFC)
1mo
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Federal Commissioning (Cx) Operations Manager
Tampa or Fort Worth or Houston or Austin or Nashville or Greenwood Village
$130k-$181k/yr OnsiteFull Time
12+ YOEBachelor's in engineering, PE or licensed architect, 12+ years relevant experience, CxA certification required within 90 days, CAC eligibility, experience with federal/DoD projects preferred.
Unified Facilities Criteria (UFC)
1w
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Product Manager, Delivery
Austin, Texas, United States
HybridFull Time
4+ YOE4+ years product management experience with operational or CX products, measurable impact on operational metrics, lifecycle communications experience (Iterable or Braze), analytical skills, and cross-functional communication.
Iterable, Braze
2mo
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Implementation Manager, Cross-Sell
Austin or United States
$50k-$83k/yr HybridFull Time
1+ YOE1+ years implementation or customer experience at a SaaS company, proven project management, strong communication and collaboration skills, ability to partner with Sales, CX, Product, and Engineering.
Slack, Microsoft 365
2w
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Engineering Team Lead - CX/CCaaS Platform(Remote)
Austin or Medellín or United States or Canada
RemoteFull Time
6+ YOE6+ years software/platform engineering experience; prior technical lead experience; CCaaS/CX/UCaaS or telecom background; cloud-native, APIs, microservices, Linux, relational DBs, Git, CI/CD; bachelor's or equivalent.
Python, Elixir, Java, Go, Node.js, PostgreSQL, MySQL, Git, CI/CD, Linux/Unix, AWS, Microsoft Azure, Google Cloud, Kubernetes, Docker, Infrastructure as Code, WebRTC, SIP, VoIP
2w
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Customer Experience Manager
Austin or Boston or Denver or New York City
$106k-$208k/yr HybridFull Time
6+ YOE6+ years in CX/insights with experience designing listening programs, synthesizing quantitative and qualitative feedback, managing closed-loop processes, and influencing cross-functional stakeholders.
Medallia, Qualtrics, GenAI, natural language processing, sentiment analysis
4w
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Experience Strategy Manager
Austin, Texas, United States
OnsiteFull Time
8+ YOE8+ years in CRM, marketing automation, and CX strategy; experience with marketing automation platforms; proven leadership and client presentation skills.
Salesforce Marketing Cloud, Adobe Marketing Cloud, Braze, HubSpot, Adobe, AWS, Google, Microsoft, Salesforce, Shopify
1mo
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Senior Research Manager
Austin, Texas, United States
HybridFull Time
5+ YOEBachelor's degree and 5+ years experience; experience with VoC platforms (Medallia/Qualtrics/InMoment), quantitative analysis (SPSS, R, Python, SQL), CX tracking (NPS/CSAT), dashboarding (Tableau/Looker), and AI tools for text analysis.
Google Trends, Snowflake, Medallia, Qualtrics, InMoment, SPSS, R, Python, SQL, Claude, Gemini, ChatGPT, Tableau, Looker
2w
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Senior Vice President, Product Management- Sprinklr Service
Austin or New York City or London or Melbourne or Sydney or Alabama or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Maine or Massachusetts or Michigan or Minnesota or New Hampshire or New Jersey or New York or Ohio or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Australia or United Kingdom
$285k-$475k/yr OnsiteFull Time
15+ YOE10+ Mgmt15+ years product management with 10+ years leadership; deep SaaS and CX/CCaaS product experience; AI-driven product transformation and monetization; strategic and operational product leadership.
Agile, DevOps
2mo
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Senior Client Service Manager, Client Experience
Palo Alto or New York or San Francisco or San Diego or Century City or Los Angeles or Boulder or Seattle or Salt Lake City or Washington, D.C. or Boston or Austin
$163k-$221k/yr OnsiteFull Time
7+ YOE7+ years in client experience or professional services; leadership of CX programs; bachelor’s degree; JD/MBA/PMP preferred; strong data analysis and CRM skills.
CRM, Data analysis tools
3d
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Manager, Voice of the Member Insights
San Antonio or Omaha or Eugene or McLean
$79k-$145k/yr HybridFull Time
6+ YOE2+ MgmtBachelor's degree; 6+ years professional experience in CX/VoC/research; 3+ years applied data analysis experience; 2+ years leading work or peers; strong communication, analytics, and survey/tool proficiency.
Medallia Experience Cloud, Qualtrics XM Platform, Microsoft Excel, Microsoft PowerPoint, Microsoft Office, Salesforce Service Cloud, Sales Cloud, Financial Services Cloud
3w
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Sr. Principal, Customer Experience (Dallas, Houston, San Antonio, and Austin)
Austin or Dallas or Houston or San Antonio
$162k-$243k/yr OnsiteFull Time
Senior go-to-market CX leader with proven experience in CX strategy, business development, sales enablement, delivery leadership, and people development across regional markets.
1mo
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Account Executive - Digital Sales - CCaaS
Austin, Texas, United States
$135k-$170k/yr RemoteFull Time
10+ YOE10+ years enterprise consultative solution-selling; 4+ years CCaaS/Contact Center/CX sales; proven track record closing complex deals, engaging executive stakeholders, and managing multi-stakeholder sales cycles.
NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, Cognigy, CRM systems
2w
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Electrical Commissioning Authority – Data Center/Mission Critical - Austin in Austin, Texas, United States
Austin, Texas, United States
$110k-$200k/yr HybridFull Time
8+ YOE8+ years industry experience, 2+ years datacenter commissioning, ANSI/ISO Cx accreditation, bachelor's in engineering or commensurate experience, strong electrical systems knowledge, project management, client skills, valid driver's license, ability to travel ~50%.
MS Office
3d
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Supervisory Statistician
Washington or Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$126k-$164k/yr OnsiteFull Time
1+ YOEExperience leading enterprise CX analytics, developing data governance and BI strategies, supervising analytical teams, and meeting specialized statistical education/coursework requirements for GS-15.
5d
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Principal Debug Engineer
Austin or Secaucus
OnsiteFull Time
15+ YOELead-level system and silicon debug experience for server CPU and accelerator products; Bachelors or Masters in electrical/computer engineering with 15+ years experience; expertise in system, firmware, OS and platform debug.
PCIe, CXL, X86
1mo
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Budget Director/Senior Financial Advisor
Austin, Texas, United States
$75k/yr OnsiteFull Time
5+ YOEMaster's degree required (Ph.D. preferred), 5+ years progressive higher-education budget/financial planning experience, advanced Microsoft Excel and ERP (Ellucian) proficiency, experience with restricted funds/grants and federal reporting, leadership and communication skills.
Microsoft Excel, Ellucian, CX
2w
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Principal PCIe Subsystem RTL lead
San Jose or Santa Clara or Austin or Seattle or Boston
HybridFull Time
10+ YOE10+ years digital IC design experience with 4+ years PCIe subsystem design/integration, strong SystemVerilog RTL skills, experience integrating PCIe controller/SerDes PHY, multi-clock-domain design, and ability to lead architectural work.
SystemVerilog, UVM, PCIe, CXL, SerDes
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