112 cx manager jobs at 59 companies in Burlingame, CA
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Manager, CX AI Strategy
Seattle or New York City or Salt Lake City or San Francisco or Vancouver
$142k-$177k/yr HybridFull Time
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function; 1+ year managing or developing a team of 4+; experience owning AI/automation initiatives in support; strong analytical, technical fluency with AI-enabled CX platforms, and clear communication.
Sierra
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Senior CX Manager
San Francisco, California, United States
$78k-$147k/yr OnsiteFull Time
7+ YOE7+ years in technical account management/professional services or similar in SaaS/CCaaS; experience with APIs and CRM (Salesforce); strong technical acumen, communication, and program delivery skills; PMP preferred.
Salesforce, BrightHire, APIs
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
1w
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Senior Director, CX Strategy
Santa Clara, California, United States
OnsiteFull Time
12+ YOE12+ years in CX strategy, corporate strategy, or consulting, or 8+ years post-MBA; enterprise NPS/VoC ownership, journey strategy, B2B/SaaS experience, quantitative skills, executive communication, and team leadership.
2mo
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CX Manager- ERP Integration Solution & AI Operations
Mountain View, California, United States
$145k-$155k/yr HybridFull Time
4+ YOE4+ years hands-on ERP implementation or integration experience; strong P2P/finance operations knowledge; experience with Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, or Oracle; API/integration troubleshooting; AI-assisted workflows; 3rd-level support and solution design experience.
Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, Oracle, API, ChatGPT Enterprise, Billy
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Senior Director, CX Strategy
Santa Clara, California, United States
OnsiteFull Time
12+ YOE12+ years in customer experience strategy, corporate strategy, or consulting, or 8+ years post-MBA; enterprise NPS/VoC ownership, journey modeling, quantitative skills, executive communication, and senior-team leadership.
NPS, VoC, SaaS
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Program Manager, Airports & Venues CX
Chicago or New York City or San Francisco or Phoenix
$130k-$180k/yr HybridFull Time
Senior CX/operations leader with analytical rigor, customer empathy, AI fluency, and experience operating in complex physical environments (airports, airlines, mobility, hospitality, logistics, or large venues).
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Senior CX Product Manager – Technical Enablement
Raleigh or Santa Clara
$122k-$230k/yr OnsiteFull Time
Experience in technical/product marketing or solutions engineering for enterprise storage, multi-cloud, or container virtualization; ability to craft technical positioning, GTM assets, solution narratives, and quantify enterprise ROI.
AWS, Azure, Nutanix, OpenShift, Kubernetes, VMware
2mo
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Product Manager, CX: IFS Loops
Palo Alto, California, United States
$180k-$200k/yr HybridFull Time
5+ YOE5+ years product management experience building technically complex, user-facing systems; familiarity with agentic AI patterns and tooling; experience with CRM/help-desk stacks and working closely with engineers and researchers.
Zendesk, Salesforce Service Cloud, Jira Service Management, LangChain, OpenAI functions, LangGraph, AutoGen
1w
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Relationship Manager, CX
Chicago or Denver or San Francisco or New York City or Scottsdale or San Jose
$69k-$84k/yr HybridFull Time
3+ YOERequires 3+ years in customer service or contact center roles, preferably B2B SaaS and retirement services, with analytical, problem-solving, communication, organizational, retention, and cross-functional skills.
Google Workspace, Zendesk, Intercom, Gong, Jira, Slack
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Group Manager - QuickBooks CX - Foundational Experiences
Mountain View or San Diego
$190k-$297k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years leadership in tech/SaaS driving customer experience or product results; undergraduate degree required (MBA preferred); experience with journey mapping, service design, analytics, and designing experience strategies to improve retention and revenue.
QuickBooks, Jobs to be Done, Design thinking
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ADMIN OFCR 4 CX
San Francisco, California, United States
HybridFull Time
5+ YOEBachelor's degree and 5+ years' related experience; advanced program and project management, change management, data analysis, stakeholder engagement, and experience with enterprise system implementations and Smartsheet.
Smartsheet
2w
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Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
2mo
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ADMIN OFCR 4 CX
San Francisco, California, United States
$88k-$188k/yr HybridFull Time
5+ YOEBachelor's +5 years experience; advanced program/project management, change management, analytics, survey design; experience with Smartsheet; ability to translate business needs to technical requirements and lead cross-functional rollouts.
Smartsheet
4d
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Manager, CX Ops Enablement
Phoenix or South San Francisco or United States
$80k-$120k/yr FieldFull Time
5+ YOEBachelor’s degree and 5+ years in multi-unit operations, customer experience, or field performance management. Requires analytical, problem-solving, influence, and accountability skills, plus extensive regional travel.
3w
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Strategy & Operations Manager, CX
New York City or San Francisco
$160k-$190k/yr HybridFull Time
5+ YOE5+ years in strategic operations, AI workflow automation, SQL and data analysis, data visualization, operational efficiency, and cross-functional work with Product and Engineering.
SQL, Wellhub, Carrot, Kindbody
3w
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Strategy & Operations Manager, CX
New York City or San Francisco
$160k-$190k/yr HybridFull Time
5+ YOE5+ years in strategic operations, experience building AI automation workflows, strong SQL and data analysis, cross-functional partnership, stakeholder communication and presentation skills.
SQL
2mo
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Principal Product Manager – Technical, Amazon Music Agent Experience, Amazon Music - CX Infrastructure
Seattle or San Francisco or Mexico City or India
$180k-$280k/yr OnsiteFull Time
8+ YOE8+ years technical product/program management, 4+ years end-to-end product delivery, Bachelor's degree required, experience owning roadmaps, driving engineering decisions, cross-functional influence, and executive strategy writing; AI/ML product experience preferred.
1w
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Manager, Business Recruiting (CX, Ops, G&A)
San Francisco, California, United States
$121k-$202k/yr HybridFull Time
8+ YOERequires 8+ years of business recruiting experience, direct leadership of recruiters and teams of 10+, analytical and project-management skills, senior stakeholder partnership, and experience with recruiting systems and sourcing tools.
Slack, Microsoft 365
3d
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Principal Product Manager - Experience and Platform
Bethesda or Palo Alto or New York City or Richardson or Seattle
$140k-$230k/yr OnsiteFull Time
12+ YOEBachelor's degree and 12+ years of product management experience building complex software, with expertise in payments, CX-led digital products, experimentation, analytics, and cross-functional collaboration.
Figma
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