17 cx manager jobs at 12 companies in Devon, PA
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Director, Salesforce CX Product Leader
Conshohocken, Pennsylvania, United States
OnsiteFull Time
10+ YOE5+ Mgmt10+ years product management experience with Salesforce customer experience solutions, 5+ years leadership, bachelor's degree, strong stakeholder, roadmap, financial, and Agile/SAFe skills.
Salesforce, Service Cloud, Experience Cloud, CRM, Design Thinking, Agile, SAFe, AI
1mo
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Manager, Product Manager-Family CX, Teen Checking
New York City or McLean or Richmond or Wilmington or Philadelphia
$150k-$205k/yr OnsiteFull Time
3+ YOEBachelor's (or Master's) in a quantitative field or Bachelor's plus 3 years product management; product management experience, customer-focused problem solving, and technical collaboration skills.
1mo
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Advanced Data Analytics Manager- CX
Malvern or Charlotte
HybridFull Time
8+ YOE8+ years in analytics/data science, hands-on SQL/Python/Tableau/AWS, people leadership, executive presentations, experimentation or digital analytics experience preferred.
SQL, Python, Tableau, AWS, PowerPoint, Adobe
1mo
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Advanced Data Analytics Manager- CX
Charlotte or Malvern
HybridFull Time
8+ YOEEight years of analytics and data science experience; SQL, Python, Tableau, and AWS proficiency; progressive people leadership; executive presentations; undergraduate degree or equivalent experience.
SQL, Python, Tableau, AWS, PowerPoint, Adobe
1mo
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Vice President, Card CX Strategic Initiatives and Solutions
New York or Wilmington
$128k-$205k/yr OnsiteFull Time
8+ YOEBachelor's degree, 8+ years experience in CX/strategy/analytics within financial services or card business, strategy consulting experience, cross-functional leadership, advanced analytics and AI experience, strong communication and stakeholder management.
4d
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Manager, CX Peer Advocacy & Community Lead
New York City or Walton Oaks or Tampa or Bothell or Thessaloniki Pylaia or Collegeville
$99k-$165k/yr HybridFull Time
4+ YOEBachelor's degree in communications, sociology, marketing, or related field; 4+ years in community management or advocacy; content publishing, beta programs, analytics, KPI dashboards, and influence leadership experience required.
Microsoft Teams, Viva Engage, Slack
4d
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Senior Manager, CX Digital Learning Experience & Gamification Lead
New York City or Walton Oaks or Tampa or Bothell or Collegeville or Thessaloniki
$124k-$207k/yr HybridFull Time
6+ YOEBachelor's degree and 6+ years in digital learning, video production, or interactive content, or master's degree with 5+ years. Requires learning frameworks, adaptive pathways, gamification, assessment, and facilitation experience.
video, audio, interactive experiences, simulations
1w
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Executive Director, Competitive & CX Communications
Philadelphia, Pennsylvania, United States
OnsiteFull Time
10+ YOEDevelop enterprise communications strategy, lead media and crisis response, counsel C-suite, manage large budgets, and drive cross-functional programs; Bachelor's degree required; 10+ years' experience.
1w
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
3mo
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Manager, Order Management
York, Pennsylvania, United States
HybridFull Time
5+ YOE3+ MgmtBachelor’s in business or related field; 5+ years in order management; 3+ years leading teams; strong CX and KPI tracking; ERP/CRM experience.
ERP, CRM, Data analytics
1w
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Senior Director Agent Experience and Insights
Philadelphia or Denver or Cedar Rapids or Baltimore
$180k-$200k/yr HybridFull Time
8+ YOE3+ MgmtBachelor's degree; 8 years experience in marketing/CX/operations with 3 years leadership; deep CX methodologies, change management, stakeholder communication, MS Office and CX tools; ability to travel 25–50%.
Microsoft Office, CX tools/software
1mo
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Free People Manager, Global Customer Experience & Insights
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE1+ Mgmt5+ years consumer/market research or CX/UX experience, multi-method research expertise, UX research experience, strong storytelling/data visualization, experience managing research programs and teams, Bachelor’s degree in related field.
Qualtrics, SPSS, SAS
1mo
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Free People Manager, Global Customer Experience & Insights
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE5+ years consumer/market research or CX/UX experience, multi-method research leadership, strong storytelling and data visualization, UX research experience, Bachelor's degree in related field required.
Qualtrics, SPSS, SAS
2mo
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Executive Director, Chase Auto Customer and Client Experience Strategy
Plano or Wilmington
OnsiteFull Time
10+ YOE10+ Mgmt10+ years leadership in consumer or commercial businesses, demonstrated CX strategy and implementation, team leadership, strong analytical and communication skills, experience leveraging AI and building business cases, BS/BA required.
AI
1w
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Affluent Client Experience, Senior Associate
New York or Columbus or Chicago or Wilmington or Plano
$95k-$140k/yr OnsiteFull Time
3+ YOE3+ years financial services experience in product, process, CX, or project management; strong project management, analytic, communication, and stakeholder collaboration skills; bachelor’s degree or equivalent.
1mo
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Building Enclosure Associate Principal
Mount Laurel, New Jersey, United States
$105k-$150k/yr OnsiteFull Time
8+ YOEBachelor's or Master’s in engineering/architecture,8+ years building enclosure consulting experience,PE or RA or IIBEC/BE/Cx certifications,knowledge of codes and testing,project management and staff mentorship skills.
2w
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Real Time Analyst, East
Mount Laurel Township, New Jersey, United States
$50k-$60k/yr OnsiteFull Time
3+ YOE3+ years contact center or workforce management experience; experience with Vonage, Salesforce, Genesys Cloud CX, NICE CXone, Five9, Avaya, Verint or NICE IEX; advanced Microsoft Excel; strong analytical and communication skills.
Vonage, Salesforce, Genesys Cloud CX, NICE CXone, Five9, Avaya, Microsoft Excel, Verint, NICE IEX
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