9 cx manager jobs at 8 companies in Hialeah, FL
1mo
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CX Operations Manager
Miami or Phoenix
RemoteFull Time
5+ YOE5+ years CX/ops experience building dashboards, data pipelines, QA tooling, and CX tech stack; strong analytics, BI and reporting, CX system administration (Intercom preferred), advanced Excel/Sheets, BI tools, SQL/Python a plus.
Intercom, Microsoft Excel, Google Sheets, Looker, Tableau, Metabase, SQL, Python
2mo
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Senior Consultant — CX & Contact Center Transformation
Chicago or Denver or Detroit or Miami
$116k-$142k/yr HybridFull Time
3+ YOE3-5 years consulting or industry experience in contact center/CX transformation; project management and solution ownership experience; strong facilitation, stakeholder management, analytics, and executive communication skills.
CCaaS, CRM, WFM, analytics, automation, conversational AI, AI
1w
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Senior Manager, Voice of Customer
Miramar or Dallas
HybridFull Time
5+ YOEBachelor's degree, 5+ years VoC/customer insights or CX analytics, experience managing end-to-end VoC programs, proficiency in qualitative and quantitative research, dashboard and data-pipeline building, strong communication and stakeholder skills.
Databricks, Claude Code, SurveySparrow, Quantum Metrics, Adobe Analytics
2d
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CX Business Systems Administrator
Miami, Florida, United States
OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience, 3 years managing support CRMs, RESTful APIs, SaaS integrations, SQL, analytical problem-solving, and customer-focused communication skills.
Kustomer, RESTful APIs, SQL, SaaS, Salesforce, Zendesk, Oracle
3mo
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Regional Quality Manager - Megasite
Bowling Green or Miami
$150k-$209k/yr OnsiteFull Time
10+ YOE10+ years QA/QC/Commissioning in data centers or mission-critical construction; travel 40-60%; experience managing QA/Cx programs; strong collaboration and leadership.
1w
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Senior Manager, Voice of Customer
Dallas or Miramar
HybridFull Time
5+ YOEBachelor's degree and 5+ years in VoC/customer insights or CX analytics; experience with survey design (NPS/CSAT/CES), qualitative and quantitative research, stakeholder reporting, and building self-service dashboards.
Databricks, Claude Code, SurveySparrow, Quantum Metrics, Adobe Analytics
3w
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Director of Customer Experience
Miami, Florida, United States
$125k-$135k/yr RemoteFull Time
6+ YOE2+ Mgmt6+ years CX leadership with experience managing managers, building CX orgs, CX tooling (Zendesk/Gorgias), AI/automation, VoC, QA, and BPO relationships; strong data and cross-functional communication skills.
Zendesk, Gorgias, Trustpilot, Google, Shopify, Amazon
1mo
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Senior Product Owner
Miami or Atlanta
$82k-$193k/yr HybridFull Time, Temporary
Experience owning product backlogs, Agile/Scrum practices, stakeholder collaboration, backlog refinement, sprint and release planning; presales and CX technologies experience preferred.
Artemis, Scrum, Agile
2mo
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Director of BPO & Contact Center Sales
Boynton Beach, Florida, United States
$80k-$100k/yr OnsiteFull Time
10+ YOE10+ years in BPO/contact center sales or CX, proven multi-year enterprise deal closing, strong executive relationships in BPO, cross-functional leadership.
CRM, AI platforms, CX technologies