8 cx manager jobs at 4 companies in Ledyard, CT
2d
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Sr. Manager, CX Research
New York City or Lake Forest or Bothell or Collegeville or Walton-on-the-Hill or Tampa or Groton or Thessaloniki
$124k-$207k/yr OnsiteFull Time
5+ YOEBachelor's with 7+ years or master's with 5+ years in CX, UX, or product research; requires qualitative and quantitative research, applied statistics, agile development, stakeholder management, and Python or R proficiency.
Python, R, Qualtrics, SPSS, UserZoom, Medallia
2d
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Director, CX Research
New York City or Lake Forest or Bothell or Collegeville or Walton Oaks or Tampa or Groton or Thessaloniki
$177k-$294k/yr OnsiteFull Time
8+ YOE2+ MgmtBachelor’s degree in a research or human-centered field, 8+ years of UX or behavioral research, 2+ years leading researchers, and qualitative and quantitative research experience. Advanced degree and regulated-industry experience preferred.
Python, R, Qualtrics, SPSS
1w
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Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
2mo
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Package Project Lead 2
Hartford or Indianapolis or Phoenix or Raleigh or Richardson
$102k-$164k/yr OnsiteFull Time
Experience implementing Oracle CX/Fusion Service Cloud and related Oracle Cloud modules; hands-on configuration, Groovy scripting, Application/Page Composer, Visual Builder, integrations, and project lifecycle delivery. Bachelor\u000fs degree or equivalent experience required; travel possible.
Oracle CX Cloud, Fusion Service Cloud, Digital Customer Service, Service Logistics Cloud, Oracle Order Management Cloud, Oracle Inventory Cloud, Oracle Maintenance Cloud, Oracle Subscription Management Cloud, Application Composer, Page Composer, Groovy, Redwood UX, Visual Builder, Webservices
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Gemini Enterprise for CX Sr. Engineer
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Pete or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$266k/yr HybridFull Time
5+ YOERequires 5+ years in contact center technologies, 3+ years in technology transformation, bachelor's degree or equivalent experience, and expertise in AI agents, CCaaS, cloud platforms, Agile, and Waterfall.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, CCaaS, AWS, Google, Genesys, Avaya, NICE, Agile, Waterfall
1mo
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Package Project Lead 3
Hartford or Indianapolis or Raleigh or Richardson or Tempe
OnsiteFull Time
3+ YOEExperience designing and implementing Oracle CX solutions (Subscription Management, Field Service, Fusion Sales, CPQ), 2–3 full life-cycle implementations, solution design, integration, and stakeholder communication.
Oracle Subscription Management Cloud, Oracle Field Service Cloud, Fusion Sales Cloud, CPQ Cloud, Oracle EBS, Oracle Cloud, OUM (Oracle Unified Method), Conference Room Pilots (CRP)
1w
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Google Ecosystem Business Development Director
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in business development, sales, alliance, or consulting and 10+ years in complex pursuit management, plus enterprise transformation, executive relationship, and AI, data, analytics, CX, or cybersecurity expertise.
BigQuery, Vertex AI, Gemini Enterprise, Gemini Code Assist, Customer Engagement Suite (CES), Looker, Apigee, Google Maps Platform, AlloyDB, Security Operations, Mandiant, Agent Builder, BigLake, Dataplex
1mo
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Head of Loyalty Strategy
Boston or Jersey City or Merrimack or Smithfield
$125k-$258k/yr OnsiteFull Time
10+ YOE10+ years in marketing/CX/strategy or loyalty, experience building customer-centric loyalty programs, strong people leadership, customer research and measurement skills, ability to define metrics and run test-and-learn initiatives.