22 cx manager jobs at 11 companies in Mount Laurel, NJ
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Director, Salesforce CX Product Leader
Conshohocken, Pennsylvania, United States
OnsiteFull Time
10+ YOE5+ Mgmt10+ years product management experience with Salesforce customer experience solutions, 5+ years leadership, bachelor's degree, strong stakeholder, roadmap, financial, and Agile/SAFe skills.
Salesforce, Service Cloud, Experience Cloud, CRM, Design Thinking, Agile, SAFe, AI
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Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
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Senior Manger, Product Manager-Family CX, Teen Checking
New York City or McLean or Philadelphia or Wilmington or Richmond
$183k-$250k/yr OnsiteFull Time
4+ YOEBachelor's or master's degree in a quantitative, business, or marketing field, or any bachelor's degree with 4+ years of product management experience; digital product experience preferred.
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Senior Manger, Product Manager-Family CX, Teen Checking
New York City or McLean or Philadelphia or Wilmington or Richmond
$183k-$250k/yr OnsiteFull Time
4+ YOEBachelor's or master's degree in a quantitative, business, or marketing field, or bachelor's degree in any field with 4+ years of product management experience; digital product experience preferred.
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Senior Manger, Product Manager-Family CX, Teen Checking
New York City or McLean or Richmond or Wilmington or Philadelphia
$219k-$250k/yr OnsiteFull Time
4+ YOEBachelor's or master's degree in a quantitative, business, or marketing field, or bachelor's degree plus 4 years of product management experience; consumer digital product experience preferred.
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Advanced Data Analytics Manager- CX
Malvern or Charlotte
HybridFull Time
8+ YOE8+ years in analytics/data science, hands-on SQL/Python/Tableau/AWS, people leadership, executive presentations, experimentation or digital analytics experience preferred.
SQL, Python, Tableau, AWS, PowerPoint, Adobe
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Advanced Data Analytics Manager- CX
Charlotte or Malvern
HybridFull Time
8+ YOEEight years of analytics and data science experience; SQL, Python, Tableau, and AWS proficiency; progressive people leadership; executive presentations; undergraduate degree or equivalent experience.
SQL, Python, Tableau, AWS, PowerPoint, Adobe
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Manager, CX Peer Advocacy & Community Lead
New York City or Walton Oaks or Tampa or Bothell or Thessaloniki Pylaia or Collegeville
$99k-$165k/yr HybridFull Time
4+ YOEBachelor's degree in communications, sociology, marketing, or related field; 4+ years in community management or advocacy; content publishing, beta programs, analytics, KPI dashboards, and influence leadership experience required.
Microsoft Teams, Viva Engage, Slack
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
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Technology Manager – Customer Experience Engineering
Raritan, New Jersey, United States
$102k-$177k/yr HybridFull Time
8+ YOE3+ MgmtBachelor's in STEM,8+ years IT experience including 3+ years people leadership in CX/Supply Chain,experience with EDI (IBM sterling/OpenText),microservices,APIs,AWS,Node.js,SAP OTC,and applied AI;strong security/compliance knowledge.
IBM sterling, OpenText, AWS, Node.js, SAP
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Free People Manager, Global Customer Experience & Insights
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE1+ Mgmt5+ years consumer/market research or CX/UX experience, multi-method research expertise, UX research experience, strong storytelling/data visualization, experience managing research programs and teams, Bachelor’s degree in related field.
Qualtrics, SPSS, SAS
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Free People Manager, Global Customer Experience & Insights
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE5+ years consumer/market research or CX/UX experience, multi-method research leadership, strong storytelling and data visualization, UX research experience, Bachelor's degree in related field required.
Qualtrics, SPSS, SAS
2mo
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Executive Director, Chase Auto Customer and Client Experience Strategy
Plano or Wilmington
OnsiteFull Time
10+ YOE10+ Mgmt10+ years leadership in consumer or commercial businesses, demonstrated CX strategy and implementation, team leadership, strong analytical and communication skills, experience leveraging AI and building business cases, BS/BA required.
AI
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Building Enclosure Associate Principal
Mount Laurel, New Jersey, United States
$105k-$150k/yr OnsiteFull Time
8+ YOEBachelor's or Master’s in engineering/architecture,8+ years building enclosure consulting experience,PE or RA or IIBEC/BE/Cx certifications,knowledge of codes and testing,project management and staff mentorship skills.
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Google Ecosystem Business Development Director
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in business development, sales, alliance, or consulting and 10+ years in complex pursuit management, plus enterprise transformation, executive relationship, and AI, data, analytics, CX, or cybersecurity expertise.
BigQuery, Vertex AI, Gemini Enterprise, Gemini Code Assist, Customer Engagement Suite (CES), Looker, Apigee, Google Maps Platform, AlloyDB, Security Operations, Mandiant, Agent Builder, BigLake, Dataplex
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IT Lead – Customer Experience Engineering
Raritan, New Jersey, United States
$94k-$152k/yr HybridFull Time
6+ YOEBachelor's degree in a STEM field and 6+ years of IT experience, including CX, supply chain, microservices, and integration experience. Requires EDI, cloud architecture, and agentic AI expertise.
IBM Sterling, OpenText, API, microservices, SAP BTP-IS, Agentic AI, AWS, Node.js, EDI, middleware, Electronic Data Interchange (EDI), GxP, SOX, HIPAA, Privacy, GDPR, CSAT, NPS
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Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
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