48 cx manager jobs at 23 companies in Oak Lawn, IL
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
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CX Insights Consultant – Payments
Minneapolis or Atlanta or Chicago or Charlotte
$105k-$124k/yr HybridFull Time
8+ YOEBachelor's degree or equivalent, 8+ years experience in project management/CX/analytics, VoC and CX metric knowledge, strong analytics, communication, and stakeholder skills.
Qualtrics, Microsoft PowerPoint, Microsoft Excel, Power BI, Tableau
4w
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Director, CX Strategy
Saint Louis or Chicago
OnsiteFull Time
7+ YOE7+ years in agency strategic roles across media, content, social and digital; team management and mentorship experience; campaign and journey strategy skills; ability to define metrics and translate business objectives into CX plans.
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Program Manager, Airports & Venues CX
Chicago or New York City or San Francisco or Phoenix
$130k-$180k/yr HybridFull Time
Senior CX/operations leader with analytical rigor, customer empathy, AI fluency, and experience operating in complex physical environments (airports, airlines, mobility, hospitality, logistics, or large venues).
2mo
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Senior Consultant — CX & Contact Center Transformation
Chicago or Denver or Detroit or Miami
$116k-$142k/yr HybridFull Time
3+ YOE3-5 years consulting or industry experience in contact center/CX transformation; project management and solution ownership experience; strong facilitation, stakeholder management, analytics, and executive communication skills.
CCaaS, CRM, WFM, analytics, automation, conversational AI, AI
2mo
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Sr. Manager - Oracle Fusion CX Cloud (Chicago Hybrid)
Chicago, Illinois, United States
$175k-$190k/yr HybridFull Time
8+ YOE4+ MgmtBachelor's degree, 8+ years in Oracle technologies/consulting/IT management, 4+ years leading Oracle SaaS platforms, proven full-lifecycle implementation experience, Lead-to-Cash functional knowledge, strong communication and change management skills; U.S. work authorization required.
Oracle Fusion CX Cloud, Oracle Integration Cloud (OIC), Oracle CPQ Cloud, Oracle Sales Cloud, Oracle Incentive Compensation Cloud, Oracle Field Service Cloud (TOA), Oracle Fusion AI, Oracle AI Fusion
5d
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Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
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Digital Client Experience (CX) Lead - Wealth Management
Chicago, Illinois, United States
$115k-$195k/yr OnsiteFull Time
10+ YOEBachelor’s degree in business, marketing, finance, or related field; 10+ years in customer experience or client strategy within financial services; CX transformation, wealth management, CRM, and CX platform expertise.
CRM, Salesforce, Qualtrics, Medallia, AI
2mo
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Digital Insights and Analytics Senior Manager
Abbott Park, Illinois, United States
$129k-$259k/yr OnsiteFull Time
10+ YOE4+ MgmtBachelor's in Marketing/Business Analytics, 10+ years CX/analytics/digital marketing/consulting experience, 4+ years leadership, experience with CX measurement frameworks (NPS/CSAT/CXI), VoC programs, journey mapping, and analytics tools like Google Analytics.
Google Analytics, VoC platforms, marketing automation tools, CXI, NPS, CSAT
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Commissioning (Cx) Program Engineer
San Jose or McClellan Park or Denver or Phoenix or Chicago or Dallas or Austin
$120k-$170k/yr OnsiteFull Time
8+ YOERequires 8+ years in commissioning, MEP engineering, or mission-critical construction, including 5+ years delivering data centers; engineering degree or equivalent experience; MEP and project leadership expertise.
MEP, UPS, BMS, EPMS, ASHRAE, NEC, NFPA
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Senior Vice President, CX
Chicago, Illinois, United States
$180k-$269k/yr OnsiteFull Time
15+ YOE8+ MgmtExecutive leader with 15+ years in customer experience/insights/strategy or marketing, 8+ years leading teams, strong client advisory, communication, and strategic capabilities; Bachelor's required.
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Senior Vice President, CX
Chicago, Illinois, United States
$180k-$269k/yr HybridFull Time
15+ YOE8+ MgmtExecutive leadership in customer experience, insights, and integrated marketing; 15+ years experience, 8+ years leading teams; proven client advisory, communication, and strategic skills; Bachelor's degree required.
3w
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
2mo
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Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise) (Chicago, IL, US)
Chicago or Atlanta or New York City or Bridgewater or Dallas or San Francisco
$98k-$233k/yr HybridFull Time
10+ YOE10+ years in presales/solution architecture/technical consulting; Google Cloud expertise; strong executive engagement; travel up to 50%
Google Cloud Platform, Generative AI, Customer Experience
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Customer Experience Manager
Elk Grove Village, Illinois, United States
$120k-$140k/yr OnsiteFull Time
10+ YOELead global customer experience team, develop CX strategy, manage escalations, drive continuous improvement; bachelor\u000degree required, MBA preferred, 10+ years customer service/inside sales management experience.
Microsoft Office, CRM, ERP
3w
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CX Academy Trainer - Chicago, IL
Chicago, Illinois, United States
RemoteFull Time
5+ YOE5+ years in a similar role, proven leadership and coaching, strong presentation and facilitation skills, commercial mindset, digital proficiency, excellent communication, willing to travel up to 80%.
2mo
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Digital Insights and Analytics Senior Manager
Abbott Park, Illinois, United States
$129k-$259k/yr OnsiteFull Time
10+ YOE4+ MgmtBachelor's in Marketing/Business Analytics, 10+ years in CX/analytics/digital marketing/consulting, 4+ years leadership, experience with CX measurement (NPS/CSAT/CXI), VoC programs, journey mapping, and analytics tools.
Google Analytics, VoC platforms, marketing automation tools
3mo
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Sr. Scientist, R&D – Consumer Experience (CX) Product Insights
Glenview or Warrendale or Pittsburgh
$90k-$112k/yr HybridFull Time
4+ YOEBachelor's required (advanced preferred). 4+ years (BS) or 3+ years (MS) in consumer/product research, expertise in qualitative & quantitative methods, study design, synthesis, stakeholder management, and project leadership.
1mo
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Crisis Response Program Manager
Aurora, Illinois, United States
$68k-$69k/yr OnsiteFull Time
2+ YOEBachelor's in human services required (Master's preferred), preferred 2+ years behavioral health/crisis experience, preferred clinical licenses, valid IL driver license, ability to work evenings/overnights/weekends and on-call.
Cx360
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Crisis Response Program Manager (57266)
Aurora, Illinois, United States
$68k-$69k/yr OnsiteFull Time
2+ YOEBachelor's in human services required (Master's preferred), LPC/LCPC/LSW/LCSW preferred, 2+ years behavioral health/crisis experience preferred, valid Illinois driver’s license and automobile insurance, ability to work nights/weekends and be on-call.
Cx360
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