13 cx manager jobs at 9 companies in Parkland, FL
1mo
Save
Mark Applied
Hide
CX Operations Manager
Miami or Phoenix
RemoteFull Time
5+ YOE5+ years CX/ops experience building dashboards, data pipelines, QA tooling, and CX tech stack; strong analytics, BI and reporting, CX system administration (Intercom preferred), advanced Excel/Sheets, BI tools, SQL/Python a plus.
Intercom, Microsoft Excel, Google Sheets, Looker, Tableau, Metabase, SQL, Python
5d
Save
Mark Applied
Hide
Manager, CX Ops Enablement
Dania, Florida, United States
$80k-$120k/yr FieldFull Time
5+ YOEBachelor’s degree and 5+ years in multi-unit operations, customer experience, or field performance management. Requires analytical, problem-solving, influence, accountability, and extensive regional travel skills.
2mo
Save
Mark Applied
Hide
Senior Consultant — CX & Contact Center Transformation
Chicago or Denver or Detroit or Miami
$116k-$142k/yr HybridFull Time
3+ YOE3-5 years consulting or industry experience in contact center/CX transformation; project management and solution ownership experience; strong facilitation, stakeholder management, analytics, and executive communication skills.
CCaaS, CRM, WFM, analytics, automation, conversational AI, AI
2w
Save
Mark Applied
Hide
Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
2w
Save
Mark Applied
Hide
CX Business Systems Administrator
Miami, Florida, United States
OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience, 3 years managing support CRMs, RESTful APIs, SaaS integrations, SQL, analytical problem-solving, and customer-focused communication skills.
Kustomer, RESTful APIs, SQL, SaaS, Salesforce, Zendesk, Oracle
2w
Save
Mark Applied
Hide
Customer Experience Manager
Fort Lauderdale, Florida, United States
OnsiteFull Time
5+ YOEBachelor’s degree and 5+ years as a product owner, senior business analyst, platform owner, architect, or consultant; Salesforce administration/configuration, CX metrics, process improvement, journey mapping, and Microsoft Office proficiency required.
Salesforce, Sales Cloud, Service Cloud, Communications Cloud, Vlocity, CPQ, AppExchange, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
3mo
Save
Mark Applied
Hide
Regional Quality Manager - Megasite
Bowling Green or Miami
$150k-$209k/yr OnsiteFull Time
10+ YOE10+ years QA/QC/Commissioning in data centers or mission-critical construction; travel 40-60%; experience managing QA/Cx programs; strong collaboration and leadership.
2w
Save
Mark Applied
Hide
Gemini Enterprise for CX Sr. Engineer
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Pete or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$266k/yr HybridFull Time
5+ YOERequires 5+ years in contact center technologies, 3+ years in technology transformation, bachelor's degree or equivalent experience, and expertise in AI agents, CCaaS, cloud platforms, Agile, and Waterfall.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, CCaaS, AWS, Google, Genesys, Avaya, NICE, Agile, Waterfall
3d
Save
Mark Applied
Hide
Client Engagement Manager (FL, North Palm Beach)
North Palm Beach, Florida, United States
OnsiteFull Time
7+ YOE3+ MgmtRequires 7–10 years of progressive customer service, experience, contact center, or quality assurance leadership, including 3+ years leading QA or CX programs; strong analytics, communication, and change leadership skills.
CRM, Salesforce, Zendesk, HubSpot, Power BI, Tableau, AI, Voice of Customer (VoC), Customer Satisfaction (CSAT), Net Promoter Score (NPS), First Contact Resolution (FCR), Average Handle Time (AHT), Customer Effort Score (CES), Lean, Six Sigma
1mo
Save
Mark Applied
Hide
Senior Product Owner
Miami or Atlanta
$82k-$193k/yr HybridFull Time, Temporary
Experience owning product backlogs, Agile/Scrum practices, stakeholder collaboration, backlog refinement, sprint and release planning; presales and CX technologies experience preferred.
Artemis, Scrum, Agile
3mo
Save
Mark Applied
Hide
Director of BPO & Contact Center Sales
Boynton Beach, Florida, United States
$80k-$100k/yr OnsiteFull Time
10+ YOE10+ years in BPO/contact center sales or CX, proven multi-year enterprise deal closing, strong executive relationships in BPO, cross-functional leadership.
CRM, AI platforms, CX technologies
1w
Save
Mark Applied
Hide
SR EPI Strategist
Miami, Florida, United States
OnsiteContract
7+ YOERequires 7+ years in UX/CX research, experience strategy, or insights; experience designing KPI frameworks; quantitative and behavioral analytics; data storytelling; and executive stakeholder management.
GA4, Adobe, Qualtrics, Medallia, SQL
2w
Save
Mark Applied
Hide
Google Ecosystem Business Development Director
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in business development, sales, alliance, or consulting and 10+ years in complex pursuit management, plus enterprise transformation, executive relationship, and AI, data, analytics, CX, or cybersecurity expertise.
BigQuery, Vertex AI, Gemini Enterprise, Gemini Code Assist, Customer Engagement Suite (CES), Looker, Apigee, Google Maps Platform, AlloyDB, Security Operations, Mandiant, Agent Builder, BigLake, Dataplex