11 cx manager jobs at 7 companies in Springfield, OH
2mo
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Manager, Delivery - CX AI
Charlottesville or Columbus or Durham
$100k-$160k/yr HybridFull Time
7+ YOE7+ years in software delivery; experience with contact center solutions; strong program management; cross-functional leadership; AI-enabled CX delivery; global teams; experience in regulated industries.
Genesys, Amazon Connect, Five9, Google Contact Center AI
3w
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Managing Director, CX AI Delivery
Boston or Charlottesville or Durham or Columbus
$208k-$275k/yr RemoteFull Time
10+ YOE10+ years leadership in consulting or enterprise CX/contact center operations, P&L ownership, experience with contact center technologies and AI, strong executive communication and strategic skills.
Genesys, Five9, AWS Connect, Google, Salesforce, Zendesk, Cresta, ElevenLabs
1w
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Mission Critical Cx Project Manager
United States or Phoenix or Denver or Dallas or Washington or Cleveland or Columbus or Detroit
$150k-$170k/yr FieldFull Time
8+ YOE8+ years commissioning experience with ≥3 years mission critical facility experience, commissioning and construction knowledge, strong communication and problem-solving, familiarity with mechanical/plumbing/electrical systems, willingness to travel ≥75%.
1w
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Customer Experience Manager
Dayton or Illinois or Georgia or Texas or Ohio or North Carolina or Pennsylvania or Michigan or Florida or Ontario
$87k-$144k/yr RemoteFull Time
Experience in CX or related field with journey mapping, AI/LLM familiarity, project leadership, analytics with CX metrics and platforms, and stakeholder influence skills.
Qualtrics, Medallia, Salesforce, Zendesk, chatbots, LLMs
1w
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Customer Experience Manager
Dayton or Illinois or Georgia or Texas or Ohio or North Carolina or Pennsylvania or Michigan or Florida or Ontario
$87k-$144k/yr HybridFull Time
Experience in customer experience, journey mapping or UX research; AI and CX platform familiarity; proven project leadership, analytics with CX metrics, and stakeholder communication.
Qualtrics, Medallia, Salesforce, Zendesk, LLMs
2mo
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Commissioning Project Manager (Central Ohio)
Columbus, Ohio, United States
$105k-$140k/yr OnsiteFull Time
5+ YOE5+ years in electrical construction/commissioning; strong power distribution knowledge; NFPA/NEC/NETA; field supervision experience; BS in Electrical Engineering or Construction Management preferred; proficiency in CX Alloy/Procore/BIM 360.
CX Alloy, Procore, BIM 360, ACC
1w
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Senior Manager Customer Experience (On-Site)
Groveport, Ohio, United States
OnsiteFull Time
5+ YOE3+ Mgmt5+ years CX experience with 3+ years managing teams, DTC/e-commerce background (beauty preferred), experience implementing AI/chatbot automation, familiarity with Shopify and enterprise ticketing/ERP; bachelor's/MBA preferred.
Shopify, Gladly, Gorgias, Zendesk, NetSuite
1mo
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Director, Strategy & Change Enablement, CXAI
Boston or Charlottesville or Durham or Columbus or Toronto or Vancouver
$132k-$165k/yr RemoteFull Time
7+ YOE7+ years leading large-scale transformation or change management; bachelor's in business/economics required; strong financial acumen, storytelling, program management, and CX metrics fluency (CSAT, NPS).
1mo
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Director, Strategy & Change Enablement, CXAI
United States or Canada or British Columbia or Ontario or Alberta or Charlottesville or Durham or Columbus or Boston or Toronto or Vancouver or Calgary
$132k-$165k/yr RemoteFull Time
7+ YOE7+ Mgmt7+ years leading large-scale transformation or change management; deep CX metrics fluency; strong financial acumen; exceptional storytelling and program management; bachelor's in Business/Economics required; MBA preferred.
1w
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FCDC - Digital Product Owner
Columbus, Ohio, United States
$75k-$90k/yr OnsiteFull Time
2+ YOEMust be eligible to work in the U.S. without sponsorship and live within commuting distance of downtown Columbus; 2+ years relevant digital content/product experience, platform certification preferred, strong communication and UX/CX skills.
Granicus, OpenCities CMS, OpenForms, HTML, CSS, Java, Adobe, Figma, APIs, Microsoft Teams
1d
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Affluent Client Experience, Senior Associate
New York or Columbus or Chicago or Wilmington or Plano
$95k-$140k/yr OnsiteFull Time
3+ YOE3+ years financial services experience in product, process, CX, or project management; strong project management, analytic, communication, and stakeholder collaboration skills; bachelor’s degree or equivalent.