2mo
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Manager, Delivery - CX AI
Charlottesville or Columbus or Durham
$100k-$160k/yr HybridFull Time
7+ YOE7+ years in software delivery; experience with contact center solutions; strong program management; cross-functional leadership; AI-enabled CX delivery; global teams; experience in regulated industries.
Genesys, Amazon Connect, Five9, Google Contact Center AI
1w
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Project Manager - CX
Cincinnati, Ohio, United States
OnsiteFull Time
3+ YOE3+ years engineering or project management experience; bachelor\u0002s degree; project scheduling, forecasting, PLC/controls and software implementation experience; valid US driver\u0002s license; familiarity with NetSuite and AutoCAD.
Microsoft Project, Microsoft Office (365), NetSuite, Auto-CAD, Auto-CAD Electrical, PLC
1w
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Mission Critical Cx Project Manager
United States or Phoenix or Denver or Dallas or Washington or Cleveland or Columbus or Detroit
$150k-$170k/yr RemoteFull Time
8+ YOE8+ years commissioning experience with 3+ years in mission critical facilities, strong communication, commissioning and construction problem-solving, knowledge of MEP systems, willingness to travel 75%+, PMP/PE/commissioning/T&B certifications preferred.
1w
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Mission Critical Cx Project Manager
United States or Phoenix or Denver or Dallas or Washington or Cleveland or Columbus or Detroit
$150k-$170k/yr FieldFull Time
8+ YOE8+ years commissioning experience with ≥3 years mission critical facility experience, commissioning and construction knowledge, strong communication and problem-solving, familiarity with mechanical/plumbing/electrical systems, willingness to travel ≥75%.
2w
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Engineering Team Lead - CX/CCaaS Platform(Remote)
United States or Canada or Medellín or Ohio
RemoteFull Time
6+ YOE6+ years software engineering experience, prior technical/team lead experience, cloud-native and distributed systems expertise, proficiency with Python/Elixir/Java/Go/Node.js, relational DBs, Git and CI/CD, strong communication and mentoring skills.
Python, Elixir, Java, Go, Node.js, Linux/Unix, PostgreSQL, MySQL, Git, CI/CD, Kubernetes, Docker, AWS, Azure, Google Cloud, Infrastructure as Code, WebRTC, SIP, VoIP, observability platforms
5d
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Customer Experience Manager
Dayton or Illinois or Georgia or Texas or Ohio or North Carolina or Pennsylvania or Michigan or Florida or Ontario
$87k-$144k/yr RemoteFull Time
Experience in CX or related field with journey mapping, AI/LLM familiarity, project leadership, analytics with CX metrics and platforms, and stakeholder influence skills.
Qualtrics, Medallia, Salesforce, Zendesk, chatbots, LLMs
5d
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Customer Experience Manager
Dayton or Illinois or Georgia or Texas or Ohio or North Carolina or Pennsylvania or Michigan or Florida or Ontario
$87k-$144k/yr HybridFull Time
Experience in customer experience, journey mapping or UX research; AI and CX platform familiarity; proven project leadership, analytics with CX metrics, and stakeholder communication.
Qualtrics, Medallia, Salesforce, Zendesk, LLMs
2mo
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Commissioning Project Manager (Jeffersonville, OH)
Jeffersonville, Ohio, United States
$105k-$140k/yr OnsiteFull Time
5+ YOE5+ years in electrical construction, commissioning, and mission critical environments; strong MV/LV power distribution knowledge; QA/testing experience; field supervision background; NFPA/NEC/NETA awareness; Bachelor's in Electrical Engineering or Construction Management preferred; proficiency with CX Alloy, Procore, ACC, BIM 360.
CX Alloy, Procore, ACC, BIM 360
2mo
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Regional Quality Manager - Megasite
Bowling Green or Miami
$150k-$209k/yr OnsiteFull Time
10+ YOE10+ years QA/QC/Commissioning in data centers or mission-critical construction; travel 40-60%; experience managing QA/Cx programs; strong collaboration and leadership.
2mo
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Commissioning & Reliability Manager
Conesville, Ohio, United States
OnsiteFull Time
3+ YOEBachelor's in mechanical, electrical, or facilities engineering; 3-6 years commissioning/reliability experience; knowledge of mission-critical MEP systems; proficient with Cx Alloy, BAS/EPMS/SCADA; strong communication and project management skills.
Cx Alloy, BAS, EPMS/SCADA, Microsoft 365
4d
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Senior Manager Customer Experience (On-Site)
Groveport, Ohio, United States
OnsiteFull Time
5+ YOE3+ Mgmt5+ years CX experience with 3+ years managing teams, DTC/e-commerce background (beauty preferred), experience implementing AI/chatbot automation, familiarity with Shopify and enterprise ticketing/ERP; bachelor's/MBA preferred.
Shopify, Gladly, Gorgias, Zendesk, NetSuite
2w
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Senior Vice President, Product Management- Sprinklr Service
Austin or New York City or London or Melbourne or Sydney or Alabama or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Maine or Massachusetts or Michigan or Minnesota or New Hampshire or New Jersey or New York or Ohio or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Australia or United Kingdom
$285k-$475k/yr OnsiteFull Time
15+ YOE10+ Mgmt15+ years product management with 10+ years leadership; deep SaaS and CX/CCaaS product experience; AI-driven product transformation and monetization; strategic and operational product leadership.
Agile, DevOps
3d
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FCDC - Digital Product Owner
Columbus, Ohio, United States
$75k-$90k/yr OnsiteFull Time
2+ YOEMust be eligible to work in the U.S. without sponsorship and live within commuting distance of downtown Columbus; 2+ years relevant digital content/product experience, platform certification preferred, strong communication and UX/CX skills.
Granicus, OpenCities CMS, OpenForms, HTML, CSS, Java, Adobe, Figma, APIs, Microsoft Teams
2w
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Senior Vice President - Operations
Florida or Michigan or Louisiana or Nebraska or Alabama or Missouri or Wisconsin or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Montana or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
$325k-$350k/yr RemoteFull Time
15+ YOE15+ years operations leadership with SVP experience in BPO/CX/global services, P&L ownership, client relationship management, operational transformation with AI/automation, and willingness to travel.
5d
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Customer Experience Lead
Bryan, Ohio, United States
$50k-$60k/yr HybridFull Time
2+ YOE2+ Mgmt2+ years leading customer service/experience teams, hands-on AI/CX tool experience, coaching ability, strong analytics and communication; eCommerce/automotive experience preferred.
Richpanel, Gorgias, Zendesk, Intercom, Shopify, Amazon Seller Central, Google Workspace
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