17 cx manager jobs at 14 companies in Triangle, VA
1mo
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Senior CX Advisor
McLean, Virginia, United States
$126k-$171k/yr HybridFull Time
5+ YOECCXP or ability to certify within 3–6 months,5+ years CX delivery experience,expertise across CX functions,financial services experience,executive advising and change management skills.
Medallia
2w
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Senior Manager, Product Management - CX
Reston or Seattle or Krakow
HybridFull Time
10+ YOE3+ MgmtProven product management leadership with 10+ years in product roles and >3 years managing PMs; experience defining strategy, scaling products, driving execution, and applying AI to product development.
Figma
2w
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Senior Manager, Product Management - CX
Seattle or Reston or Krakow
$254k-$333k/yr HybridFull Time
10+ YOE3+ MgmtProven product leadership with 10+ years in product management and >3 years managing PMs, expert in product strategy, AI-applied product development, cross-functional execution, and customer engagement.
Figma, AI
1mo
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Manager, Product Manager-Family CX, Teen Checking
New York City or McLean or Richmond or Wilmington or Philadelphia
$150k-$205k/yr OnsiteFull Time
3+ YOEBachelor's (or Master's) in a quantitative field or Bachelor's plus 3 years product management; product management experience, customer-focused problem solving, and technical collaboration skills.
3mo
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Senior Product Manager, Experience
Bethesda or Palo Alto or Richardson or Seattle
$140k-$230k/yr OnsiteFull Time
10+ YOE10+ years in product management; CX-focused; strong payments/billing experience; BS degree; insurance/financial services or ecommerce background.
Figma, A/B testing, CX analytics, ML concepts
4d
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Change Management & CX Specialist - IRS
Washington, District of Columbia, United States
$90k-$165k/yr HybridFull Time
10+ YOEBachelor's degree, 10+ years of related experience, consulting or federal government experience, strong analytical and communication skills, and knowledge of Excel and PowerPoint; IRS experience preferred.
Microsoft Excel, Microsoft PowerPoint
3d
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Performance Management & CX Analyst
Washington, District of Columbia, United States
OnsiteFull Time
5+ YOEBachelor's degree in IT or related field, Secret security clearance, and 5+ years of experience required; 2+ years in documentation and requirements gathering preferred.
1w
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
1mo
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QA/QC Manager Data Center
Herndon or United States
OnsiteFull Time
5+ YOE5+ years recent electrical construction experience, minimum 4 years QA/QC or commissioning experience, HS diploma/GED, proficiency with QAQC/CX software and Microsoft Excel/Word, data center experience preferred, must pass background and MVR checks.
QAQC/CX software, Microsoft Excel, Microsoft Word
2w
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Manager, Customer Experience
Laurel, Maryland, United States
$111k-$190k/yr OnsiteFull Time
5+ YOEBachelor's or HS with significant experience; 5+ years leading CX, service-design, or process-improvement (or 8+ years with HS); strong CX methodologies, analytics, leadership, and partnering with IT/Product; knowledge of billing/CRM/C2M/IVR.
C2M, CRM, IVR
1mo
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Senior Consultant, CX Research & Survey Methodology
Washington, District of Columbia, United States
$100k-$130k/yr HybridFull Time
Technical Assent: Provides service design and management consulting for government agencies.
5+ YOE5+ years applied survey or social science research experience; hands-on Qualtrics and Excel; ability to design studies, analyze survey data, lead clients, supervise junior staff, and obtain public trust clearance; U.S. citizenship required.
Qualtrics, Microsoft Excel, Power BI, Tableau, Medallia, Alchemer, SurveyMonkey, Forsta, Confirmit, SPSS, R, Python, SQL
1w
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Manager, Strategic Communications - Division of Supervision & Regulation
Washington, District of Columbia, United States
OnsiteFull Time
9+ YOEBachelor's degree or equivalent, US citizenship, ~9 years experience, experience in internal communications, intranet/digital collaboration management, UX/CX, program rollout support, and strong writing skills.
1mo
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Sr Sales Manager - AI Applications, Spec Sales - Amazon Connect
Seattle or Arlington or Atlanta or New York or Dallas
$187k-$278k/yr OnsiteFull Time
8+ YOEBachelor's degree, 8+ years sales/sales management in infrastructure or cloud technology, leadership in customer-facing CX/VDI domains, quota-carrying and complex deal experience, ability to build executive relationships and develop go-to-market strategy.
Amazon Connect, AWS
2mo
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Senior Client Service Manager, Client Experience
Palo Alto or New York or San Francisco or San Diego or Century City or Los Angeles or Boulder or Seattle or Salt Lake City or Washington, D.C. or Boston or Austin
$163k-$221k/yr OnsiteFull Time
7+ YOE7+ years in client experience or professional services; leadership of CX programs; bachelor’s degree; JD/MBA/PMP preferred; strong data analysis and CRM skills.
CRM, Data analysis tools
1w
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Manager, Voice of the Member Insights
San Antonio or Omaha or Eugene or McLean
$79k-$145k/yr HybridFull Time
6+ YOE2+ MgmtBachelor's degree; 6+ years professional experience in CX/VoC/research; 3+ years applied data analysis experience; 2+ years leading work or peers; strong communication, analytics, and survey/tool proficiency.
Medallia Experience Cloud, Qualtrics XM Platform, Microsoft Excel, Microsoft PowerPoint, Microsoft Office, Salesforce Service Cloud, Sales Cloud, Financial Services Cloud
2w
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Medallia Customer Experience Strategist / Product Owner
McLean, Virginia, United States
$140k-$170k/yr RemoteFull Time
7+ YOEBachelor's degree and 7+ years experience leading CX, product, or service design; defining KPIs, synthesizing qualitative and quantitative data, facilitating stakeholders, and producing executive reports.
Medallia, Qualtrics, Salesforce Surveys, Microsoft Excel
2w
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Medallia Administrator & Developer
McLean, Virginia, United States
$120k-$160k/yr OnsiteFull Time
5+ YOE5+ years managing Medallia or comparable CX platforms, developing surveys/workflows/dashboards, supporting SaaS integrations, and translating business requirements into technical solutions.
Medallia, APIs, DevSecOps, Agile
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