25 cx manager jobs at 19 companies in Virginia
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Manager, Delivery - CX AI
Charlottesville or Columbus or Durham
$100k-$160k/yr HybridFull Time
7+ YOE7+ years in software delivery; experience with contact center solutions; strong program management; cross-functional leadership; AI-enabled CX delivery; global teams; experience in regulated industries.
Genesys, Amazon Connect, Five9, Google Contact Center AI
1mo
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Senior CX Advisor
McLean, Virginia, United States
$126k-$171k/yr HybridFull Time
5+ YOECCXP or ability to certify within 3–6 months,5+ years CX delivery experience,expertise across CX functions,financial services experience,executive advising and change management skills.
Medallia
2w
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CX Journey Owner
United States or California or Colorado or Maine or Hawaii or Illinois or Minnesota or Vermont or Massachusetts or Maryland or Virginia or District of Columbia or New Jersey or New York or Ohio or Washington
$86k-$163k/yr HybridFull Time
3+ YOERequires 3+ years in customer experience management, journey mapping, and human-centered design, plus project leadership, analytics, stakeholder collaboration, high school diploma, and Microsoft Office proficiency.
Microsoft Office, CRM systems, journey mapping systems, analytics platforms, project management tools
3w
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Senior Manager, Product Management - CX
Reston or Seattle or Krakow
HybridFull Time
10+ YOE3+ MgmtProven product management leadership with 10+ years in product roles and >3 years managing PMs; experience defining strategy, scaling products, driving execution, and applying AI to product development.
Figma
1mo
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Manager, Product Manager-Family CX, Teen Checking
New York City or McLean or Richmond or Wilmington or Philadelphia
$150k-$205k/yr OnsiteFull Time
3+ YOEBachelor's (or Master's) in a quantitative field or Bachelor's plus 3 years product management; product management experience, customer-focused problem solving, and technical collaboration skills.
2mo
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MEP/Cx Site Superintendent
Virginia or Texas or Charlotte or Kansas City
FieldFull Time
6+ YOE6+ years field supervision experience in mission-critical/data center MEP/Cx construction; ability to interpret drawings, coordinate trades, manage startup/energization, and enforce safety; proficiency with Microsoft Word/Excel; Procore/Bluebeam preferred.
Microsoft Word, Microsoft Excel, Procore, Bluebeam
1mo
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CX Project Manager I,II,III, or Sr- Data Center
Lubbock or Dallas or Fort Worth or Albuquerque or Oklahoma City or Pennsylvania or Kansas or North Carolina or South Carolina or Virginia or Georgia or Texas or Florida or Iowa or Wyoming
$135k-$185k/yr FieldFull Time
10+ YOEBachelor's in Architecture/Engineering/Construction (or +5 years experience), 10+ years commissioning project management experience, proficiency in P6/Microsoft Project and Microsoft Office, strong leadership, business development, scheduling and estimating skills, and ability to travel up to 100%.
P6, Microsoft Project, Microsoft Excel, Microsoft Word, Microsoft Outlook
1mo
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Test & Commissioning Manager
Abernathy or Dallas or Fort Worth or Oklahoma City or Albuquerque or North Carolina or Virginia or Georgia or Texas or Florida or Iowa or Wyoming
$110k-$150k/yr FieldFull Time
5+ YOEBachelor's in engineering, 5+ years testing and commissioning experience, 3+ years OFCI, proven end-to-end commissioning, familiarity with MEP systems and redundancy design, proficiency in Microsoft Office, Primavera/Microsoft Project and commissioning/Cx tools.
Microsoft Office, Primavera, Microsoft Project, Aconex, Procore, SCADA, BMS, EPMS
2w
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Preconstruction Project Manager- ARC
Suffolk, Virginia, United States
$150k-$185k/yr OnsiteFull Time
7+ YOEData center and electrical construction experience; 7+ years electrical field experience; proficiency with BIM, Blue Beam, Procore, CX Alloy, BIM360, MS Project, P6; strong communication and planning skills.
Blue Beam, Procore, CX Alloy, BIM360, MS Project, P6
2mo
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Senior Manager, Customer Experience (CX) Technology Engineering (VA, US)
Virginia, United States
RemoteFull Time
10+ YOE5+ MgmtBachelor's degree in CS/Engineering/IS or equivalent; 10+ years enterprise/platform engineering experience with 5+ years leading engineering teams; deep Salesforce, integration architecture, CI/CD and DevOps experience; cloud and MuleSoft familiarity.
Salesforce, DASH, SAP Commerce Cloud, SAP CCV2, Salesforce B2B Commerce, Salesforce Experience Cloud, Salesforce APIs, SAP BTP, MuleSoft, AWS, Azure, GCP, CI/CD, DevOps
2d
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Patents Customer Experience (CX) Specialist
Alexandria, Virginia, United States
$122k-$158k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to GS-12 managing customer experience activities, designing surveys, creating dashboards, analyzing feedback, leading research projects, and collaborating with stakeholders.
USA Hire, Microsoft Excel
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Sr Sales Manager - AI Applications, Spec Sales - Amazon Connect
Seattle or Arlington or Atlanta or New York or Dallas
$187k-$278k/yr OnsiteFull Time
8+ YOEBachelor's degree, 8+ years sales/sales management in infrastructure or cloud technology, leadership in customer-facing CX/VDI domains, quota-carrying and complex deal experience, ability to build executive relationships and develop go-to-market strategy.
Amazon Connect, AWS
4w
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Senior Vice President, Product Management- Sprinklr Service
Austin or New York City or London or Melbourne or Sydney or Alabama or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Maine or Massachusetts or Michigan or Minnesota or New Hampshire or New Jersey or New York or Ohio or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Australia or United Kingdom
$285k-$475k/yr OnsiteFull Time
15+ YOE10+ Mgmt15+ years product management with 10+ years leadership; deep SaaS and CX/CCaaS product experience; AI-driven product transformation and monetization; strategic and operational product leadership.
Agile, DevOps
2w
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Manager, Voice of the Member Insights
San Antonio or Omaha or Eugene or McLean
$79k-$145k/yr HybridFull Time
6+ YOE2+ MgmtBachelor's degree; 6+ years professional experience in CX/VoC/research; 3+ years applied data analysis experience; 2+ years leading work or peers; strong communication, analytics, and survey/tool proficiency.
Medallia Experience Cloud, Qualtrics XM Platform, Microsoft Excel, Microsoft PowerPoint, Microsoft Office, Salesforce Service Cloud, Sales Cloud, Financial Services Cloud
2w
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Medallia Customer Experience Strategist / Product Owner
McLean, Virginia, United States
$140k-$170k/yr RemoteFull Time
7+ YOEBachelor's degree and 7+ years experience leading CX, product, or service design; defining KPIs, synthesizing qualitative and quantitative data, facilitating stakeholders, and producing executive reports.
Medallia, Qualtrics, Salesforce Surveys, Microsoft Excel
2d
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Sub-Regional Cost Lead
Boydton or Chicago or Redmond or Manassas
$131k-$277k/yr HybridFull Time
12+ YOE10+ MgmtBachelor's degree or equivalent experience; 12+ years related experience required, with extensive data center, project management, commercial construction, and people management experience preferred.
RFP, GMP, LOA, AE, Cx, PMQS, QRA, PER, RICS
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Solutions Specialist
Alabama or Oklahoma or Mississippi or Philippines or United Kingdom or Nigeria or Kentucky or Kansas or Louisiana or Tennessee or Jamaica or Utah or Georgia or Texas or Virginia or Idaho or Iowa or Costa Rica or India
RemoteFull Time
Client-facing implementation experience; familiarity with APIs, integrations, and automation; hands-on with Zapier or Make a plus; SaaS administration and CX platform (Zendesk, Zoom) experience; strong communication and curiosity.
Zapier, Make, Zendesk, Zoom
1mo
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Senior Vice President - Operations
Florida or Michigan or Louisiana or Nebraska or Alabama or Missouri or Wisconsin or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Montana or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
$325k-$350k/yr RemoteFull Time
15+ YOE15+ years operations leadership with SVP experience in BPO/CX/global services, P&L ownership, client relationship management, operational transformation with AI/automation, and willingness to travel.
6d
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Vice President, Sales
United States or Hampton or California or East Coast
$150k-$200k/yr RemoteFull Time
10+ YOERequires 10+ years of enterprise BFIS sales, 5+ years selling BPO/CX/CCaaS/AI services to regulated financial institutions, major deal experience, executive banking networks, and knowledge of banking operations and compliance.
AI, Machine Learning, conversational AI, agent assist, analytics, digital collections, KYC, AML, RFP, RFI, RFQ
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