FLANDERS: Provider of engineered electrical rotating machine solutions and automation.
2+ YOEBachelor's degree in business or related field, 2+ years in customer service, dispatch, account management, or coordination, and experience with CRM, ERP, or field service management software.
Director of Digital Customer Experience & AI Innovation
Temple Terrace or Rolling Meadows
$161k-$280k/yrHybridFull Time
VerizonNYSE: VZ: Provides wireless, broadband, and telecommunications services to customers.
8+ YOE3+ Mgmt8+ years in SaaS Customer Success/CX/CS/Sales with 3+ years leadership; expertise in end-to-end journey design, design thinking, AI/LLM integration, analytics and executive governance.
Director of Digital Customer Experience & AI Innovation
Temple Terrace or Rolling Meadows
$161k-$280k/yrHybridFull Time
VerizonNYSE: VZ: Provides wireless, fiber-optic internet, and telecommunications services globally.
8+ YOE3+ MgmtBachelor's degree or 4+ years experience; 8+ years in Customer Success/CX/Sales/Digital CX with 3+ years leadership in SaaS; expertise in design thinking, AI/ML integration, predictive analytics, and BI/CS platforms.
Hilton Grand VacationsNYSE: HGV: Sells and manages vacation ownership interests and luxury resorts.
2+ YOERequires 2+ years in attendance administration, workforce management, HR operations, leave management, or related administration; knowledge of FMLA, ADA, timekeeping, corrective actions, and compliance processes.
Microsoft Excel, Oracle, ADP Workforce, CXone, TELUS, HRIS
Hilton Grand VacationsNYSE: HGV: Global timeshare and vacation ownership.
2+ YOERequires 2+ years in attendance administration, workforce management, HR operations, leave management, or related administration; advanced Microsoft Excel and HRIS experience; FMLA, ADA, compliance, and analytical skills.
Microsoft Excel, HRIS, Oracle, ADP Workforce, CXone, TELUS