2w
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
3w
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CX Insights Consultant – Payments
Minneapolis or Atlanta or Chicago or Charlotte
$105k-$124k/yr HybridFull Time
8+ YOEBachelor's degree or equivalent, 8+ years experience in project management/CX/analytics, VoC and CX metric knowledge, strong analytics, communication, and stakeholder skills.
Qualtrics, Microsoft PowerPoint, Microsoft Excel, Power BI, Tableau
1w
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Director, CX Strategy
Saint Louis or Chicago
OnsiteFull Time
7+ YOE7+ years in agency strategic roles across media, content, social and digital; team management and mentorship experience; campaign and journey strategy skills; ability to define metrics and translate business objectives into CX plans.
1mo
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Director, CX
Chicago, Illinois, United States
$107k-$153k/yr HybridFull Time
10+ YOE10+ years media advertising experience (pharmaceutical preferred), BA/BS in Marketing/Advertising/Communications, strong storytelling and strategic thinking, knowledge of Rx media planning and media research platforms.
Mintel, Informa, Kantar, MRI/MARS
1mo
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Senior Consultant — CX & Contact Center Transformation
Chicago or Denver or Detroit or Miami
$116k-$142k/yr HybridFull Time
3+ YOE3-5 years consulting or industry experience in contact center/CX transformation; project management and solution ownership experience; strong facilitation, stakeholder management, analytics, and executive communication skills.
CCaaS, CRM, WFM, analytics, automation, conversational AI, AI
1mo
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Lead, CX Workflow Support
Carol Stream, Illinois, United States
$52k-$61k/yr OnsiteFull Time
4+ YOEBachelor's or equivalent experience, 4–8 years in production coordination/print/Direct Mail, demonstrated informal leadership, data/file handling, QA and workflow management, strong communication and organizational skills.
1mo
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Sr. Manager - Oracle Fusion CX Cloud (Chicago Hybrid)
Chicago, Illinois, United States
$175k-$190k/yr HybridFull Time
8+ YOE4+ MgmtBachelor's degree, 8+ years in Oracle technologies/consulting/IT management, 4+ years leading Oracle SaaS platforms, proven full-lifecycle implementation experience, Lead-to-Cash functional knowledge, strong communication and change management skills; U.S. work authorization required.
Oracle Fusion CX Cloud, Oracle Integration Cloud (OIC), Oracle CPQ Cloud, Oracle Sales Cloud, Oracle Incentive Compensation Cloud, Oracle Field Service Cloud (TOA), Oracle Fusion AI, Oracle AI Fusion
1mo
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Engineering Manager - CX/CCaaS Platform (Remote)
Chicago or Medellín or United States or Canada
RemoteFull Time
8+ YOE5+ Mgmt8+ years technical experience, 5+ years engineering management, experience leading distributed teams, CCaaS/CX/UCaaS or telecom/SaaS background, proficiency with Python/Elixir/Java/Go/Node.js, cloud-native architectures, Linux, relational databases, Git and CI/CD; bachelor's degree or equivalent.
Python, Elixir, Java, Go, Node.js, Linux/Unix, PostgreSQL, MySQL, Git, CI/CD, AWS, Azure, Google Cloud, Kubernetes, Docker, Phoenix, Asterisk, FreeSWITCH
1mo
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Digital Insights and Analytics Senior Manager
Abbott Park, Illinois, United States
$129k-$259k/yr OnsiteFull Time
10+ YOE4+ MgmtBachelor's in Marketing/Business Analytics, 10+ years CX/analytics/digital marketing/consulting experience, 4+ years leadership, experience with CX measurement frameworks (NPS/CSAT/CXI), VoC programs, journey mapping, and analytics tools like Google Analytics.
Google Analytics, VoC platforms, marketing automation tools, CXI, NPS, CSAT
2mo
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Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise) (Chicago, IL, US)
Chicago or Atlanta or New York City or Bridgewater or Dallas or San Francisco
$98k-$233k/yr HybridFull Time
10+ YOE10+ years in presales/solution architecture/technical consulting; Google Cloud expertise; strong executive engagement; travel up to 50%
Google Cloud Platform, Generative AI, Customer Experience
4d
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
5d
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Director, Talent Acquisition - Global CX & Partners
Pleasanton or Frisco or Atlanta or Boulder or San Francisco or Chicago or New York City or Denver
$214k-$321k/yr HybridFull Time
12+ YOE7+ Mgmt12+ years TA/HR experience, 7+ years leading teams, workforce planning and forecasting experience, strong stakeholder management, data-driven decision making, and change leadership.
Workday
1w
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Manager, Experience & Insights
Chicago, Illinois, United States
$62k-$112k/yr HybridFull Time
3+ YOEBachelor's degree or equivalent,3+ years in CX/VoC/analytics,knowledge of VoC methodologies,journey mapping,behavioral analytics;strong analytical,storytelling,leadership,and project management skills.
Qualtrics, Power BI, Tableau, Looker, Microsoft Office
5d
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CX Academy Trainer - Chicago, IL
Chicago, Illinois, United States
RemoteFull Time
5+ YOE5+ years in a similar role, proven leadership and coaching, strong presentation and facilitation skills, commercial mindset, digital proficiency, excellent communication, willing to travel up to 80%.
1mo
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Customer Experience Manager
Elk Grove Village, Illinois, United States
$120k-$140k/yr OnsiteFull Time
10+ YOELead global customer experience team, develop CX strategy, manage escalations, drive continuous improvement; bachelor\u000degree required, MBA preferred, 10+ years customer service/inside sales management experience.
Microsoft Office, CRM, ERP
1mo
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Digital Insights and Analytics Senior Manager
Abbott Park, Illinois, United States
$129k-$259k/yr OnsiteFull Time
10+ YOE4+ MgmtBachelor's in Marketing/Business Analytics, 10+ years in CX/analytics/digital marketing/consulting, 4+ years leadership, experience with CX measurement (NPS/CSAT/CXI), VoC programs, journey mapping, and analytics tools.
Google Analytics, VoC platforms, marketing automation tools
2mo
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Sr. Scientist, R&D – Consumer Experience (CX) Product Insights
Glenview or Warrendale or Pittsburgh
$90k-$112k/yr HybridFull Time
4+ YOEBachelor's required (advanced preferred). 4+ years (BS) or 3+ years (MS) in consumer/product research, expertise in qualitative & quantitative methods, study design, synthesis, stakeholder management, and project leadership.
2w
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Crisis Response Program Manager
Aurora, Illinois, United States
$68k-$69k/yr OnsiteFull Time
2+ YOEBachelor's in human services required (Master's preferred), preferred 2+ years behavioral health/crisis experience, preferred clinical licenses, valid IL driver license, ability to work evenings/overnights/weekends and on-call.
Cx360
2w
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Crisis Response Program Manager (57266)
Aurora, Illinois, United States
$68k-$69k/yr OnsiteFull Time
2+ YOEBachelor's in human services required (Master's preferred), LPC/LCPC/LSW/LCSW preferred, 2+ years behavioral health/crisis experience preferred, valid Illinois driver’s license and automobile insurance, ability to work nights/weekends and be on-call.
Cx360
1mo
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Director, Coordination & Commissioning
Dallas or Chicago or Santa Teresa
$198k-$221k/yr OnsiteFull Time
5+ YOEBachelor's in a technical discipline or equivalent experience; 5+ years in critical facility construction, commissioning, or operations; PMP and Cx certifications preferred; ability to manage complex technical issues and lead teams.
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