52 director customer operations jobs at 38 companies in Ashburn, IL
1d
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Director, Customer Operations
Golden Valley or Aurora or Melville or Louisville or New York City
$146k-$218k/yr HybridFull Time
7+ YOE5+ MgmtRequires 7+ years in customer or service operations and 5+ years of people leadership, plus experience with onboarding, account maintenance, issue resolution, process improvement, change adoption, analytics, and cross-functional programs.
4w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
1mo
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Director of Growth and Customer Operations
Bolingbrook, Illinois, United States
$160k-$200k/yr OnsiteFull Time
10+ YOE10+ Mgmt10+ years progressive leadership driving cross-functional teams, P&L and budget management, KPI/dashboard development, change management, and operational transformation in multi-location service businesses.
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
2w
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Senior Director of Operations
Milwaukee or Chicago or Las Vegas or Dallas or Pittsburgh or Poland or Germany
FieldFull Time
10+ YOEBachelor’s degree required; 10+ years managing production and sales-oriented operations in custom build or trade show environments, with field service, financial reporting, strategic leadership, and travel experience.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, ERP, Project Management software
5d
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Director, Customer Success
Lisle, Illinois, United States
$160k-$200k/yr OnsiteFull Time
People leadership and experience managing complex global customer relationships across manufacturing, engineering, electronics, technology, operations, or supply chain; cross-functional governance and performance management experience required.
SAP, Teamcenter, Kinaxis
3w
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Dir, Customer Operations & Retention NAR
Reston or Libertyville
HybridFull Time
12+ YOE5+ MgmtRequires a bachelor's degree, 12+ years of progressive consumer finance leadership, 5+ years managing customer and operational performance, and experience with behavioral modeling, technology, product management, and agile methods.
AI, predictive churn modeling, next-best-action frameworks, machine learning, API, agile methodologies, FDCPA, UDAAP, CFPB
2mo
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Director, CS and PS Operations
Mountain View or Chicago
$180k-$245k/yr HybridFull Time
8+ YOE8+ years in CS Ops/RevOps or related SaaS leadership; experience scaling post-sales functions; strong data, analytics and AI fluency; deep knowledge of SaaS metrics and cross-functional leadership.
Spotter, SpotterViz, LLMs
5d
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Director of Operations (Yellow Jacket Maintenance)
Chicago, Illinois, United States
OnsiteFull Time
Requires operations and systems management, customer service, business development, service-level analytics, reporting, and relationship-building skills; construction or adjacent experience preferred.
3d
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director of operations, Chicago Reserve Roastery
Chicago, Illinois, United States
$140k-$233k/yr OnsiteFull Time
Significant leadership experience in large, complex customer-facing retail, hospitality, restaurant, or service operations; business and financial acumen; cross-functional leadership in a matrixed organization.
3d
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director of operations, Chicago Reserve Roastery
Chicago, Illinois, United States
$140k-$233k/yr OnsiteFull Time
Significant leadership experience in large, complex customer-facing retail, hospitality, restaurant, or service operations; financial acumen, matrixed organization experience, and cross-functional leadership required.
2d
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director of operations, Chicago Reserve Roastery
Chicago, Illinois, United States
$140k-$233k/yr OnsiteFull Time
5+ MgmtSignificant leadership experience in large, complex customer-facing retail, hospitality, restaurant, or service operations; financial acumen, matrixed organization experience, cross-functional influence, and leader development expertise.
3mo
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Customer Success Director
Chicago, Illinois, United States
$141k-$177k/yr RemoteFull Time
7+ YOEBased in Greater Chicago; 30% travel; 7+ years with healthcare providers/payers; healthcare tech knowledge; proven execution; clinical workflow experience; strong analytics and communication.
2w
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Director of Operations-Human Nutrition
Oakbrook Terrace, Illinois, United States
$130k-$150k/yr OnsiteFull Time
Bachelor's degree required, master's preferred, with logistics, purchasing, customer service, inventory, freight, or warehousing experience; strong leadership, communication, organizational, and problem-solving skills required.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, ERP, CRM, OverDrive, TMS, BRM
3w
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Director, Technology Operations
Charlotte or Chicago or Dallas or New York City or Jacksonville
$129k-$165k/yr RemoteFull Time
5+ YOEBachelor’s degree, 5+ years of industry experience, IT and business intelligence expertise, process optimization, analytical problem-solving, team leadership, and customer service skills.
Microsoft SharePoint, PowerPivot, PowerView, SSRS, Tableau
1mo
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Director, Business Optimization - Global Customer Care Operations
Deer Park, Illinois, United States
$170k-$190k/yr OnsiteFull Time
10+ YOELeadership experience in customer care or operations with track record in transformation, process standardization, continuous improvement, workforce planning, change management, and cross-functional collaboration.
SAP, Salesforce, Power BI, Tableau
3mo
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Asset Management Service Director - Commercial Operations
Philadelphia or Chicago or Dallas or Pasadena
OnsiteFull Time
10+ YOE5+ MgmtBachelor’s preferred; 10+ years in service operations; experience managing multiple customers and teams; strong leadership, safety enforcement, and financial forecasting abilities.
4mo
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Director in Training
Elmhurst, Illinois, United States
$24-$30/hr OnsiteFull Time
2+ YOE2+ MgmtLeadership experience, basic computer literacy, and experience in customer service management, hospitality leadership, and cash management preferred.
POS systems, computer
2w
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Director
Deerfield, Illinois, United States
$22-$25/hr OnsiteFull Time, Part Time
Leadership experience in customer service or production, with the ability to coach teams, manage multiple tasks, build operational systems, and work in a fast-paced restaurant environment.
2d
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Director, Consulting
Boston or New York City or Chicago
HybridFull Time
5+ YOERequires 5+ years in management consulting, brand strategy, or custom market research; bachelor's degree preferred, master's preferred; strong research, analytics, communication, project management, and client presentation skills.
Microsoft Office, SPSS, Survey Reporter, AI