52 director customer operations jobs at 31 companies in Colesville, MD
2w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
1mo
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Director, Customer Success
Tysons Corner, Virginia, United States
HybridFull Time
15+ YOE8+ Mgmt15+ years in customer success or related roles with 8+ years managing leaders; SaaS expertise; proven NRR ownership; analytics and AI-driven operations experience; bachelor’s degree required.
1w
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Dir, Customer Operations & Retention NAR
Reston or Libertyville
HybridFull Time
12+ YOE5+ MgmtRequires a bachelor's degree, 12+ years of progressive consumer finance leadership, 5+ years managing customer and operational performance, and experience with behavioral modeling, technology, product management, and agile methods.
AI, predictive churn modeling, next-best-action frameworks, machine learning, API, agile methodologies, FDCPA, UDAAP, CFPB
3d
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Director, Ticket Operations & Strategy
Washington, District of Columbia, United States
$80k-$90k/yr OnsiteFull Time
5+ YOEBachelor's degree or relevant experience; 5+ years of ticket operations preferred. Requires Ticketmaster Archtics, Excel, leadership, organization, customer service, and flexible event scheduling.
Ticketmaster, Archtics, Account Manager, TM One, Event Management Tool, TM Host, Virtual Venue, Asana, Microsoft Excel, Microsoft Dynamics CRM, Fevo, VetTix, SuitePro
1w
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Assistant Director of Ticket Operations
College Park, Maryland, United States
$52k-$61k/yr OnsiteFull Time
Bachelor's degree and one year of professional experience; knowledge of ticket operations, event management, athletics policies, customer service, Microsoft Office, and Google Suite; communication and project management skills.
Microsoft Office, Google Suite, O*Net Online
1mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
1w
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Executive Director
Bowie, Maryland, United States
OnsiteFull Time
3+ YOEBachelor's degree, current state administrative license, and 3+ years as an Executive Director. Requires senior community operations, sales, financial management, regulatory, leadership, and customer service experience.
1mo
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Director of Call Center Operations
Greenbelt, Maryland, United States
$110k-$125k/yr HybridFull Time
4+ YOE3+ MgmtExperienced call center leader with call center operations, workforce planning, performance management, process improvement, and technology implementation experience; bachelor\u0002s preferred; high school required.
CRM, EMR, CMS/PMS, AI assistants, IVA platforms, workforce management software, contact center software
1mo
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Area Operations Director- Modernization (Mid-Atlantic Area)
Alexandria or Linthicum Heights or Washington
OnsiteFull Time
2+ MgmtRequires construction and general management knowledge, a bachelor's degree or equivalent experience, report and proposal writing, customer presentations, data analysis, problem-solving, and technical instruction interpretation.
AGILE, MAX, project management software
6d
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Director of Gym Operations
Columbia, Maryland, United States
$88k-$90k/yr OnsiteFull Time
Experience running a fast-paced, high-volume business; strong communication, customer service, leadership, organizational, problem-solving, and team-development skills; proficiency with web applications, MS Office, and POS tools.
Microsoft Office, POS
1mo
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Director of Call Center Operations
Greenbelt, Maryland, United States
$110k-$125k/yr HybridFull Time
4+ YOE3+ MgmtProven leadership in call center operations, workforce planning, budget management, process improvement, technology optimization, and data-driven decision making; 4 years supervisory experience and 3 years managing managers; high school required, bachelor\u000apreferred.
EMR, CRM, IVA platforms, AI-enabled technologies, workforce management software
2mo
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Associate Director, Cell Therapy Trade Compliance Operations
Gaithersburg or United States
$116k-$174k/yr HybridFull Time
7+ YOEBachelor’s in related field; 7+ years in customs/import/export trade compliance; FTZ/bonded ops; leadership; strong communication and cross-functional collaboration.
3w
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BCP Customer Engagement Analytics Lead - Business Director
McLean or New York City or Richmond
$210k-$287k/yr OnsiteFull Time
4+ YOE2+ MgmtBachelor's degree, 4+ years of quantitative and qualitative analysis, 2+ years of people and project management; strong business judgment, analytics, leadership, communication, and decision-making skills.
risk models
3w
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BCP Customer Engagement Analytics Lead - Business Director
McLean or New York City or Richmond
$210k-$287k/yr OnsiteFull Time
4+ YOE2+ MgmtBachelor’s degree, 4+ years of quantitative and qualitative analysis, 2+ years of people and project management, and strong strategic, analytical, communication, and leadership skills.
IT
2w
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Associate Director, Cell Therapy Trade Compliance Operations
Gaithersburg, Maryland, United States
$116k-$174k/yr HybridFull Time
8+ YOEBachelor's degree and 8+ years in customs/import-export/trade compliance or global logistics in a regulated environment; FTZ/brokerage experience, operating model leadership, process improvement, stakeholder management.
Microsoft Excel, Power BI, Tableau, Smartsheet
2mo
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Associate Director, Cell Therapy Trade Compliance Operations
Gaithersburg, Maryland, United States
$116k-$174k/yr HybridFull Time
7+ YOEBachelor's degree required; 7+ years in customs brokerage/import-export/trade compliance or regulated global logistics; FTZ and broker governance experience; operating model, process improvement, digitization, and people leadership skills.
6d
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Associate Executive Director
Washington, District of Columbia, United States
$73k-$101k/yr OnsiteFull Time
Prior leadership experience, operations and performance management experience, and strong financial, sales, customer service, communication, and decision-making skills. Bachelor's degree preferred; administrator license as required.
3w
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Director of Housekeeping
Baltimore, Maryland, United States
$75k-$85k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years management experience with at least 3 years in housekeeping management; knowledge of housekeeping and laundry operations, budgeting, staffing, OSHA compliance, and hotel operations; strong verbal and written communication.
1w
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Utilities ERCS Principal Director
Albany or Arlington or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$139k-$434k/yr OnsiteFull Time
12+ YOERequires 12+ years in utilities, transformation leadership, consulting and commercial acumen, executive advising, sales development, digital and customer experience expertise, team leadership, and a bachelor's degree.
SAP, Oracle, AI, GenAI, data analytics, agile