45 director customer operations jobs at 34 companies in Fairfax, CA
4w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
1w
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Director, Customer Experience
New York City or San Francisco or United States or Canada or United Kingdom
$190k-$290k/yr HybridFull Time
Requires leadership of large, complex operational teams, strong customer-facing operations experience, strategic analysis, communication, people development, and experience with AI, automation, or workflow tooling.
AI, automation, workflow tooling
2mo
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Director, CS and PS Operations
Mountain View or Chicago
$180k-$245k/yr HybridFull Time
8+ YOE8+ years in CS Ops/RevOps or related SaaS leadership; experience scaling post-sales functions; strong data, analytics and AI fluency; deep knowledge of SaaS metrics and cross-functional leadership.
Spotter, SpotterViz, LLMs
2mo
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Director of Customer Service
San Francisco or United States
$170k-$190k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years leading customer service or after-sales in consumer tech/telecoms; experience scaling global operations and managing outsourced partners; designing AI-enabled support and predictive diagnostics; strong analytics and stakeholder communication skills.
3d
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Senior Customer Success Director
Charlotte or Palo Alto or Washington or New York City or Boston or Atlanta
$150k-$185k/yr HybridFull Time
8+ YOEBachelor’s degree in financial compliance or STEM required; master’s preferred. Requires 8–10 years managing enterprise customer relationships in complex financial institutions, plus regulatory, data, deployment, and AI knowledge.
SaaS, AI, Data Science, Machine Learning, Excel
1w
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Director of Customer Experience
Oakland, California, United States
$150k-$180k/yr RemoteFull Time
8+ YOE3+ MgmtRequires 8+ years in customer experience or operations, including 3+ years leading teams; experience scaling CX in DTC, health, or subscription businesses, with strong analytics, communication, retention, and cross-functional leadership.
Zendesk, Intercom, Kustomer, Gorgias, Gladly, AI
1w
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Senior Director, Business Operations - Hyperscale & AI Sales
San Francisco or San Jose or Seattle
$267k-$338k/yr HybridFull Time
10+ YOE10+ years in technology-sector sales, sales planning, sales finance, business operations, or supply chain; bachelor's degree; complex deal and customer-facing sales experience; cross-functional executive influence.
1w
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Senior Director, Customer Engagement Strategy & Operations
Redwood City, California, United States
$244k-$305k/yr HybridFull Time
12+ YOEBachelor's degree and 12+ years of pharmaceutical or biotechnology commercial experience required. Requires Generative AI, Agentic AI, data, analytics, omnichannel, CRM, cross-functional leadership, and regulated-industry experience.
Generative AI, Agentic AI, large language models, AI agents, natural language processing, machine learning, predictive analytics, prescriptive analytics, NLP, Bayesian, LLMs, ML Learning & Training, Veeva CRM, Salesforce Marketing Cloud
1mo
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Assistant Director of Operations (1553590)
Berkeley, California, United States
$70k-$95k/yr OnsiteFull Time
1+ YOEAssociate degree or equivalent required; bachelor’s preferred. 1+ years operations/management experience preferred. Strong communication, administrative, and customer-service skills; proficiency with Microsoft Office and Excel.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
3mo
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Center Operations Director - Rohnert Park
Rohnert Park, California, United States
$78k-$103k/yr OnsiteFull Time
3+ MgmtThree or more years of leadership or operations management experience; some college or equivalent education and experience. Healthcare or customer service experience preferred. Bachelor's degree preferred.
Microsoft Word, Microsoft Excel
2mo
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Executive Director of Campus Operations - Administration and Finance
Vallejo or San Luis Obispo
$150k-$175k/yr OnsiteFull Time
5+ YOEBachelor's degree with 5+ years progressive operations/administration/project management experience (education may be substituted year-for-year), experience with executive-level collaboration, financial/capital planning, risk management, problem analysis, and high-level customer service.
3mo
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Funeral Director
Salt Lake City, Utah, United States
OnsiteFull Time
1+ YOEHigh school diploma; 1-2 years industry experience; 3-5 years admin or customer service; preferred state funeral director licensure; strong computer and Microsoft Office skills; excellent customer service.
Microsoft Office Suite
2w
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Director, C&P Customer Growth Initiatives
San Jose or San Francisco or United States
$177k-$323k/yr OnsiteFull Time
10+ YOEBachelor’s degree in business, operations, finance, or related field; 10+ years in program, process management, or improvement; and 5+ years in sales execution or operations.
Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, GenStudio
1mo
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General Operations Manager - CA - On Site
Daly City, California, United States
$130k-$160k/yr OnsiteFull Time
4+ YOEBachelor's degree required; 4+ years hospitality or business management experience; strong customer-service, financial management, staff leadership, and compliance skills; funeral director license a plus.
4d
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Store Director
San Jose or Pleasanton or Nevada or Hawaii
$90k-$125k/yr OnsiteFull Time
3+ YOE3+ MgmtHigh school diploma required; college degree preferred. Requires retail grocery experience and 3 years as a Store Manager or 5+ years of retail or Assistant Manager experience, plus leadership, analytical, customer service, and computer skills.
2mo
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Assistant Community Director
Tiburon, California, United States
OnsiteFull Time
3+ YOE3+ years relevant experience; knowledge of HUD guidelines preferred; strong leadership, communication, customer service, and interpersonal skills.
2w
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Community Director II
Bay Point, California, United States
$91k/yr OnsiteFull Time
5+ YOE3+ MgmtRequires 5+ years of property management experience, 3+ years supervising, knowledge of employment, fair housing, and landlord-tenant laws, leadership, financial, marketing, customer service skills, and a valid driver's license.
2w
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Director of Lifestyle
Los Angeles or Atlanta or Austin or Charlotte or Chicago or Denver or Houston or Miami or Nashville or Oakland or Philadelphia or Phoenix or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$95k-$105k/yr OnsiteFull Time
4+ YOEHigh school diploma or GED, 4+ years customer service experience, 2–3 years hotel events, restaurant, banquet, catering, bar, or members club experience; Microsoft Office and budget operations knowledge required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Dropbox, Align App
3w
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Utilities ERCS Principal Director
Albany or Arlington or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$139k-$434k/yr OnsiteFull Time
12+ YOERequires 12+ years in utilities, transformation leadership, consulting and commercial acumen, executive advising, sales development, digital and customer experience expertise, team leadership, and a bachelor's degree.
SAP, Oracle, AI, GenAI, data analytics, agile