79 director customer operations jobs at 60 companies in Florida
3w
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Director, Customer Experience Operations
Florida, United States
HybridFull Time
10+ YOE10+ years leadership in customer operations or call center management, experience with escalations, vendor management, QBRs, and cross-functional program implementation.
1w
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Senior Director, Customer Operations
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kentucky or Massachusetts or Michigan or Minnesota or North Carolina or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin
$170k-$190k/yr RemoteFull Time
12+ YOE10+ MgmtRequires 12+ years managing employees in implementation or project management, 10+ years of management, enterprise onboarding, multi-product implementations, distributed teams, capacity planning, vendor management, and executive communication.
2mo
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Director of Operations
Orlando, Florida, United States
$95k-$115k/yr OnsiteFull Time
Provide strategic leadership and oversight of shelter, veterinary, adoption, intake, foster, behavior, customer service, facilities and related operations; develop operational strategies, ensure compliance, manage budgets, and recruit and mentor managers.
3w
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Director, Commercial Operations
Georgia or South Carolina or Nebraska or Pennsylvania or Texas or Iowa or North Carolina or Tennessee or Indiana or Florida or Michigan
RemoteFull Time
3+ YOE3+ years in commercial operations, sales, analytics, or customer success; bachelor's degree; strong analytical, project leadership, and cross-functional communication skills; experience with CRM and reporting tools.
Salesforce, Microsoft Excel, Tableau, Microsoft Power BI, Agentforce, Einstein
2d
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Director of Operations
Tampa, Florida, United States
$124k/yr OnsiteFull Time
10+ YOERequires 10+ years of experience, district or branch supervisory experience, high school diploma or GED, customer service and administration expertise, and wholesale distribution and supply chain knowledge. Four-year degree preferred.
FAVR
1w
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Director of HVAC Operations
Tampa, Florida, United States
OnsiteFull Time
Proven leadership in high-volume service environments, with experience managing people, workflow, customer expectations, revenue, gross margin, labor, budgets, and operational performance.
Nexstar
1mo
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Director, Hotel Operations - US
Fort Lauderdale, Florida, United States
HybridFull Time
10+ YOE5+ MgmtBachelor's in hospitality or business,10+ years global hospitality customer service management,5+ years onboard cruise leadership,strategic planning,financial and compliance oversight,ability to travel on short notice.
4d
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Director of PSC Operations
Pittsburgh or Phoenix or Orlando or Titusville or Raleigh or Horsham or Charlotte or Dallas
$150k-$259k/yr RemoteFull Time
10+ YOE5+ MgmtBachelor's degree and 10+ years in healthcare, biotech, pharmaceutical, or specialty pharmacy services, including 5+ years leading contact center or patient access operations.
CRM
4d
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Director of PSC Operations
Pittsburgh or Phoenix or Orlando or Titusville or Raleigh or Horsham or Charlotte or Dallas
$150k-$259k/yr RemoteFull Time
10+ YOE5+ MgmtBachelor's degree and 10 years of healthcare, biotech, pharmaceutical, or specialty pharmacy experience, including 5 years leading contact center or patient access operations.
Customer Relationship Management (CRM), Customer Support Platforms, data analytics, digital tools
3mo
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Director
Sarasota, Florida, United States
$20-$24/hr OnsiteFull Time
Director level leadership experience in operations; strong coaching, communication, and staff development; ability to manage multiple tasks and maintain staffing; customer service focus.
1mo
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Director, Operations
Miami, Florida, United States
OnsiteFull Time
8+ MgmtLicensed U.S. Customs Broker required; 8+ years management experience in logistics/customs brokerage; deep knowledge of international customs regulations; strong leadership, analytical, and client-facing skills; Cargowise experience a plus.
Cargowise
1mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
1w
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Assistant Director of Store Operations
Palm Beach County, Florida, United States
OnsiteFull Time
3+ YOE3+ years supervisory/assistant management experience in grocery or food retail; ServSafe Manager or ability to obtain; strong leadership, scheduling, payroll, inventory, and customer service skills; bilingual English/Spanish preferred.
Predictive Index, VidCruiter
1w
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Director, Technology Operations
Charlotte or Chicago or Dallas or New York City or Jacksonville
$129k-$165k/yr RemoteFull Time
5+ YOEBachelor’s degree, 5+ years of industry experience, IT and business intelligence expertise, process optimization, analytical problem-solving, team leadership, and customer service skills.
Microsoft SharePoint, PowerPivot, PowerView, SSRS, Tableau
3w
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Customer Experience Associate Director
Saint Petersburg, Florida, United States
$115k-$140k/yr OnsiteFull Time
3+ YOESeries 7 and Series 24 (or Series 9+10) required, 3+ years CX leadership in contact center/digital CX, undergraduate degree or equivalent, deep knowledge of brokerage operations and FINRA/SEC rules, hands-on AI and CX ops experience.
1mo
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Director of Customer Success
Austin or Texas or Florida or Missouri or Arizona or Indiana or North Carolina or Wisconsin
RemoteFull Time
Proven leadership in Customer Success for SaaS/ERP, experience scaling teams, ownership of metrics and operations, familiarity with AI/automation and global teams, strong communication and cross-functional collaboration.
HubSpot CSP, EOS, INNERGY ERP, Microvellum CAD/CAM
1w
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Director of Station Operations
Orlando, Florida, United States
OnsiteFull Time
5+ YOE3+ Mgmt3–5 years leadership experience, 5+ years airline operations, ability to obtain FAA/TSA/Port Authority/Customs/Post clearances, pass drug screen, strong communication, computer literacy, willing to relocate to Orlando and work varied shifts.
1w
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Director of Station Operations
Orlando, Florida, United States
OnsiteFull Time
5+ YOE3+ Mgmt5+ years airline operations experience,3–5 years leadership experience,able to obtain FAA/TSA/Port Authority/Customs/Postal clearances,flexible to work nights/weekends/holidays,willing to relocate to Orlando,pass drug screen,computer literate,fluent English.
2mo
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Store Director
Miami, Florida, United States
$67k-$84k/yr OnsiteFull Time
5+ YOE5+ years retail management; store director experience preferred; strong leadership and customer service focus; ability to lift up to 40 pounds; schedule flexibility including nights, weekends, holidays.
1mo
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Director of Operations with pathway to COO
Orlando, Florida, United States
OnsiteFull Time
5+ YOE5+ MgmtMinimum 5+ years in distribution/logistics/warehouse operations management (multi-site), experience building customer care/retention systems, hands-on data/dashboarding/AI use, SOP standardization, and hiring/managing operations staff; local to Central Florida or willing to relocate.
EOS, Lean, Six Sigma, ERP systems, AI
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