47 director customer operations jobs at 38 companies in Itasca, IL
2w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
1mo
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Director of Growth and Customer Operations
Bolingbrook, Illinois, United States
$160k-$200k/yr OnsiteFull Time
10+ YOE10+ Mgmt10+ years progressive leadership driving cross-functional teams, P&L and budget management, KPI/dashboard development, change management, and operational transformation in multi-location service businesses.
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
2w
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Director of Operations, CS
Chicago, Illinois, United States
$127k-$171k/yr OnsiteFull Time
10+ YOE10+ years leadership in operations or customer service, demonstrated process improvement and project management, experience with integrations and change management; healthcare or diagnostics experience preferred.
2d
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Senior Director of Operations
Milwaukee or Chicago or Las Vegas or Dallas or Pittsburgh or Poland or Germany
FieldFull Time
10+ YOEBachelor’s degree required; 10+ years managing production and sales-oriented operations in custom build or trade show environments, with field service, financial reporting, strategic leadership, and travel experience.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, ERP, Project Management software
1w
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Dir, Customer Operations & Retention NAR
Reston or Libertyville
HybridFull Time
12+ YOE5+ MgmtRequires a bachelor's degree, 12+ years of progressive consumer finance leadership, 5+ years managing customer and operational performance, and experience with behavioral modeling, technology, product management, and agile methods.
AI, predictive churn modeling, next-best-action frameworks, machine learning, API, agile methodologies, FDCPA, UDAAP, CFPB
2mo
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Director, CS and PS Operations
Mountain View or Chicago
$180k-$245k/yr HybridFull Time
8+ YOE8+ years in CS Ops/RevOps or related SaaS leadership; experience scaling post-sales functions; strong data, analytics and AI fluency; deep knowledge of SaaS metrics and cross-functional leadership.
Spotter, SpotterViz, LLMs
1mo
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Outreach Operations Director
South Elgin, Illinois, United States
OnsiteFull Time
Highly organized, detail-oriented leader with strong administrative, scheduling, and volunteer-management skills; excellent customer service, problem-solving, and communication abilities.
6d
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Director of Operations-Human Nutrition
Oakbrook Terrace, Illinois, United States
$130k-$150k/yr OnsiteFull Time
Bachelor's degree required, master's preferred, with logistics, purchasing, customer service, inventory, freight, or warehousing experience; strong leadership, communication, organizational, and problem-solving skills required.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, ERP, CRM, OverDrive, TMS, BRM
2w
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Customer Service Associate Director
Lisle, Illinois, United States
$110k-$166k/yr RemoteFull Time
5+ YOE3+ MgmtBachelor's+6yrs or Master's+5yrs or 10yrs customer service experience with minimum 3yrs lead experience; knowledge of fleet operations and dealer networks; legal authorization to work in the US.
1w
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Director, Technology Operations
Charlotte or Chicago or Dallas or New York City or Jacksonville
$129k-$165k/yr RemoteFull Time
5+ YOEBachelor’s degree, 5+ years of industry experience, IT and business intelligence expertise, process optimization, analytical problem-solving, team leadership, and customer service skills.
Microsoft SharePoint, PowerPivot, PowerView, SSRS, Tableau
3w
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Director, Business Optimization - Global Customer Care Operations
Deer Park, Illinois, United States
$170k-$190k/yr OnsiteFull Time
10+ YOELeadership experience in customer care or operations with track record in transformation, process standardization, continuous improvement, workforce planning, change management, and cross-functional collaboration.
SAP, Salesforce, Power BI, Tableau
4d
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Director of Front of House Operations
Chicago, Illinois, United States
$75k-$82k/yr OnsiteFull Time
4+ YOERequires 4+ years in front-of-house, theater, hospitality, or related operations; seasonal workforce supervision; food and beverage oversight; payroll and budget administration; strong leadership and emergency-response skills.
ADP Workforce Now, SalesVu
2mo
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Asset Management Service Director - Commercial Operations
Philadelphia or Chicago or Dallas or Pasadena
OnsiteFull Time
10+ YOE5+ MgmtBachelor’s preferred; 10+ years in service operations; experience managing multiple customers and teams; strong leadership, safety enforcement, and financial forecasting abilities.
4d
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Director of Event Operations | Full-Time | Ryan Field at Northwestern University
Evanston, Illinois, United States
$130k-$150k/yr OnsiteFull Time
5+ YOE3+ MgmtBachelor's degree or equivalent experience, 5–7 years of progressive event or venue operations experience, and at least 3 years supervising full-time staff. Requires event logistics, budgeting, staffing, and leadership skills.
Microsoft Office Suite
3mo
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Director in Training
Elmhurst, Illinois, United States
$24-$30/hr OnsiteFull Time
2+ YOE2+ MgmtLeadership experience, basic computer literacy, and experience in customer service management, hospitality leadership, and cash management preferred.
POS systems, computer
4d
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Director
Deerfield, Illinois, United States
$22-$25/hr OnsiteFull Time, Part Time
Leadership experience in customer service or production, with the ability to coach teams, manage multiple tasks, build operational systems, and work in a fast-paced restaurant environment.
1w
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Technical Account Director
Spartanburg or Irving or Shreveport or Oak Brook or Long Island or Cranberry Township
$135k-$145k/yr HybridFull Time
10+ YOE5+ MgmtRequires 10+ years in technical account management or related customer-facing technology functions, 5+ years leading teams, enterprise support experience, operating-model expertise, executive communication, and technical business judgment.
Microsoft Teams
2w
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Store Director
Wheaton, Illinois, United States
$106k-$212k/yr OnsiteFull Time
4-year degree or equivalent experience, strong leadership and communication, financial and analytical skills, ability to lift up to 44 pounds, flexible schedule including nights/weekends/holidays, retail operations experience.
2mo
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Director of Aftermarket Solutions
Elmhurst, Illinois, United States
$115k-$125k/yr OnsiteFull Time
10+ YOELead aftermarket strategy and operations; manage CX, admin support, and cross-functional teams; drive revenue and customer satisfaction.
CRM, DMS, Rigdig, Detroit Connect