74 director customer operations jobs at 60 companies in Jericho, NY
2mo
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Director of Customer Operations
Stamford, Connecticut, United States
$135k-$150k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer operations/related fields; 3+ years in senior leadership; bachelor's degree preferred; proven leadership and KPI improvement.
CRM systems, Dispute resolution tools, Billing systems, Dispatch software, ERP tools, Performance dashboards
3w
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Director, Customer Experience & Subscription Operations
New York, New York, United States
$133k-$150k/yr HybridFull Time
7+ YOE7+ Mgmt7+ years leading customer service or operations teams, 2+ years supporting subscription businesses, experience with customer service platforms, analytics-driven decision making, cross-functional technology implementations; Bachelor's degree preferred.
2w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
2mo
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Director of Operations
Lawrence, New York, United States
OnsiteFull Time
5+ YOE5+ years progressive operations leadership experience in service or waste industry; proven ability to lead and mentor managers, manage vendor negotiations and proposals, direct customer service escalations, and provide executive oversight of legal/contract matters.
2w
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GLOBAL DIRECTOR OPERATIONS
New York City, New York, United States
$160k-$180k/yr OnsiteFull Time
Visionary operations leader to set global service strategy, lead international teams, manage client relationships, and own operational and financial performance across 14 locations.
technology
3w
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Director, Customer Success Operations
New York City, New York, United States
$180k-$220k/yr OnsiteFull Time
8+ YOE8+ years project management experience, PMO leadership preferred, enterprise software deployment experience, strong communication, coaching, and reporting/dashboard skills.
Fibery, Jira, Asana
2mo
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Director, Messaging Operations
New York or Frisco
$142k-$233k/yr HybridFull Time
10+ YOE10+ years in CRM, lifecycle or customer journey operations within omni-channel marketing; leadership experience; strong governance and QA capabilities; cross-functional collaboration.
2w
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Director of Customer Experience
New York, New York, United States
$155k-$220k/yr HybridFull Time
10+ YOE10+ years building/scaling customer experience or related functions; strong technical fluency with AI/cloud systems; proven leadership, cross-functional influence, and metrics-driven operational rigor.
PyTorch, Kubernetes, Slurm
6d
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Director Rental Operations (New York)
New York City, New York, United States
$130k-$180k/yr OnsiteFull Time
3+ YOE2+ MgmtRequires a bachelor's degree and 3+ years in sales and customer service plus 2 years supervisory experience, or 5 years' experience without a degree including 2 years managing car rental operations. Requires US work authorization and a driver's license.
4d
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Associate Director, Customer Experience
Brooklyn, New York, United States
$130k-$145k/yr HybridFull Time
8+ YOE2+ MgmtRequires 8+ years in customer experience, 2–3 years managing teams, service or repairs operations experience, platform expertise, AI or automation experience, and strong data-driven decision-making skills.
Kustomer, Endear, NetSuite, Gorgias, LOOP, Shopify
2mo
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Director, Support Operations
New York City, New York, United States
$155k-$185k/yr HybridFull Time
Proven CX/support leadership with experience scaling teams, managing global BPO relationships, owning multimillion-dollar budgets, strong forecasting/capacity planning, and data-driven decision making; familiarity with Zendesk.
Zendesk
2w
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Senior Director, Retail Store Operations
New York City, New York, United States
$160k-$230k/yr OnsiteFull Time
10+ YOE10+ years retail operations experience with field operations, workforce management and communications; strong project management, analytical, communication and leadership skills.
3w
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Director Customer Success
New York City, New York, United States
HybridFull Time
7+ YOE2+ Mgmt7+ years in customer success/support operations with 2+ years in leadership, experience managing offshore India teams, B2B SaaS/fintech background, SLA-driven operations and implementation experience, strong communication and analytics ability.
1w
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Director, Technology Operations
Charlotte or Chicago or Dallas or New York City or Jacksonville
$129k-$165k/yr RemoteFull Time
5+ YOEBachelor’s degree, 5+ years of industry experience, IT and business intelligence expertise, process optimization, analytical problem-solving, team leadership, and customer service skills.
Microsoft SharePoint, PowerPivot, PowerView, SSRS, Tableau
2mo
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Founding Customer Success Director
New York City, New York, United States
$260k-$300k/yr OnsiteFull Time
4+ YOE4+ years in customer success/account management or healthcare operations; healthcare domain fluency with health plan/TPA knowledge; executive presence; account growth and retention experience.
2w
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Senior Director, Customer Success
United States or New York City
$150k-$195k/yr RemoteFull Time
8+ YOE8+ Mgmt8+ years leading customer success or revenue-facing teams, quota-carrying experience owning renewal/expansion ARR, strong cross-functional leadership, analytics-driven decision making, and operational/process expertise.
2w
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Executive Director
Morris Plains, New Jersey, United States
$115k-$171k/yr OnsiteFull Time
Prior Executive Director/Administrator or GM experience with proven P&L, budgeting, regulatory compliance, leadership, team development and sales/customer relationship skills.
2w
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Director, Supply Chain Operations
New York, New York, United States
$140k-$170k/yr RemoteFull Time
Proven leadership directing inbound freight, carrier/forwarder negotiations, vendor operations, EDI integration, compliance with US Customs, and building KPI-driven reporting.
NetSuite, Claude, EDI
3w
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Director of Call Center Operations, Bureau of Customer Support
New York City, New York, United States
$98k-$113k/yr HybridFull Time
2+ YOE1+ MgmtOversee call center operations, supervise supervisors and representatives, develop service standards, analyze call metrics, and lead quality improvement initiatives. Requires master's degree and supervisory experience.
Interactive Voice Response (IVR), AI-driven chatbots, omnichannel platforms