35 director customer operations jobs at 25 companies in Joppatowne, MD
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Director of Operations
Brentwood or Nashville or Barboursville or Baltimore or Boise
$50k-$60k/yr OnsiteFull Time
Seeking a motivated operations leader to oversee home care office operations, recruitment, compliance, scheduling, customer service, employee engagement, marketing, and administration.
2w
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Assistant Director of Ticket Operations
College Park, Maryland, United States
$52k-$61k/yr OnsiteFull Time
Bachelor's degree and one year of professional experience; knowledge of ticket operations, event management, athletics policies, customer service, Microsoft Office, and Google Suite; communication and project management skills.
Microsoft Office, Google Suite, O*Net Online
2mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
2w
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Director of Breakbulk Operations
Wilmington, Delaware, United States
OnsiteFull Time
Leads breakbulk operations, customer relationships, resource planning, financial performance, safety, compliance, and development of operational leadership teams.
Payroll
3w
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Executive Director
Bowie, Maryland, United States
OnsiteFull Time
3+ YOEBachelor's degree, current state administrative license, and 3+ years as an Executive Director. Requires senior community operations, sales, financial management, regulatory, leadership, and customer service experience.
1mo
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Director of Call Center Operations
Greenbelt, Maryland, United States
$110k-$125k/yr HybridFull Time
4+ YOE3+ MgmtExperienced call center leader with call center operations, workforce planning, performance management, process improvement, and technology implementation experience; bachelor\u0002s preferred; high school required.
CRM, EMR, CMS/PMS, AI assistants, IVA platforms, workforce management software, contact center software
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Area Operations Director- Modernization (Mid-Atlantic Area)
Alexandria or Linthicum Heights or Washington
OnsiteFull Time
2+ MgmtRequires construction and general management knowledge, a bachelor's degree or equivalent experience, report and proposal writing, customer presentations, data analysis, problem-solving, and technical instruction interpretation.
AGILE, MAX, project management software
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Assistant Director of Property Operations - Towson University
Towson or Towson or Birmingham
$60k-$70k/yr OnsiteFull Time
3+ YOEBachelor's degree, 3–4 years of on-campus student housing operations experience, and expertise in accounts payable, HR, vendors, budgets, reports, customer service, organization, communication, and office software required.
Microsoft Word, Microsoft Excel, Microsoft Outlook
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Director of Call Center Operations
Greenbelt, Maryland, United States
$110k-$125k/yr HybridFull Time
4+ YOE3+ MgmtProven leadership in call center operations, workforce planning, budget management, process improvement, technology optimization, and data-driven decision making; 4 years supervisory experience and 3 years managing managers; high school required, bachelor\u000apreferred.
EMR, CRM, IVA platforms, AI-enabled technologies, workforce management software
2mo
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Associate Director, Cell Therapy Trade Compliance Operations
Gaithersburg or United States
$116k-$174k/yr HybridFull Time
7+ YOEBachelor’s in related field; 7+ years in customs/import/export trade compliance; FTZ/bonded ops; leadership; strong communication and cross-functional collaboration.
1mo
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Director, Customer Engagement & Agent Platforms
Wilmington, Delaware, United States
$150k-$165k/yr HybridFull Time
8+ YOE8+ years in operations or platform management; experience owning engagement, CRM, contact center or dialer platforms and vendors; change management and intake processes; AI and automation implementation; cross-functional leadership.
Zendesk, CRM, messaging platforms, telephony, IVR, dialer, chatbots
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Associate Director, Cell Therapy Trade Compliance Operations
Gaithersburg, Maryland, United States
$116k-$174k/yr HybridFull Time
8+ YOEBachelor's degree and 8+ years in customs/import-export/trade compliance or global logistics in a regulated environment; FTZ/brokerage experience, operating model leadership, process improvement, stakeholder management.
Microsoft Excel, Power BI, Tableau, Smartsheet
2mo
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Associate Director, Cell Therapy Trade Compliance Operations
Gaithersburg, Maryland, United States
$116k-$174k/yr HybridFull Time
7+ YOEBachelor's degree required; 7+ years in customs brokerage/import-export/trade compliance or regulated global logistics; FTZ and broker governance experience; operating model, process improvement, digitization, and people leadership skills.
1w
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Director, Premium Customer Experience & Wealth Integration (Hybrid)
New York or Wilmington or Jacksonville
$170k-$300k/yr HybridFull Time
15+ YOE15+ years in customer, product, or marketing management; large-team leadership; consumer banking and card expertise; cross-functional risk, operations, and compliance experience; commercial and budget accountability; bachelor's degree required.
artificial intelligence
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Business Unit Director
Yocumtown, Pennsylvania, United States
OnsiteFull Time
10+ YOE10+ MgmtBachelor's in Engineering (advanced degree preferred); 10+ years senior leadership in manufacturing/industrial customer-facing roles; Telecom/Datacom industry knowledge; strong strategic, operational, financial, and communication skills; up to 40% travel.
1mo
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Director, Housekeeping
Perryville, Maryland, United States
$100k/yr OnsiteFull Time
5+ YOE3+ MgmtHigh school diploma/GED, 5+ years hotel/resort experience, 3+ years managing large housekeeping operations, Microsoft Office proficiency, ability to lift 15 lbs, able to recruit/train staff; relocation available.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel, REX
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Membership Director - Parkville
Parkville, Maryland, United States
$55k-$65k/yr OnsiteFull Time
5+ YOE5+ MgmtRequires 5 years of supervisory experience in a customer-centric environment, lead generation and sales closing experience, and budget management experience of $1.5M or more. Bachelor's degree preferred.
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Director of Hospitality
North East, Maryland, United States
$78k-$98k/yr OnsiteFull Time
10+ YOE5+ MgmtBachelor's degree or equivalent experience, 10+ years of progressive hospitality leadership, and 5+ years leading multiple operational departments. Requires financial, operational, leadership, and communication expertise.
hotel property management systems
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Director of Housekeeping
Baltimore, Maryland, United States
$75k-$85k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years management experience with at least 3 years in housekeeping management; knowledge of housekeeping and laundry operations, budgeting, staffing, OSHA compliance, and hotel operations; strong verbal and written communication.
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MULTI SITE COMMUNITY DIRECTOR
Lititz or Lancaster
OnsiteFull Time
Prior multifamily housing experience, high school diploma/GED, valid Pennsylvania driver's license, reliable insured transportation, and customer service and sales skills. Pennsylvania real estate license preferred.