23 director customer operations jobs at 16 companies in Menifee, CA
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Director of Operations and Customer Service
Irvine, California, United States
$80k-$110k/yrOnsiteFull Time
Quest International: Provides aftermarket service and repair solutions for technology manufacturers.
5+ YOE2+ MgmtRequires 5+ years of progressive operations leadership, 2+ years directing managers and distributed teams, financial management experience, and a bachelor's degree in engineering, supply chain, operations, business, logistics, or related field.
ConcentraNYSE: CON: Provider of occupational health, urgent care, and physical therapy.
3+ MgmtMinimum three years leadership or operations management experience, healthcare or customer-service background preferred; college coursework or equivalent experience; strong communication, problem-solving, and personnel management skills.
Ingram MicroNYSE: INGM: Global distributor of technology products and supply chain solutions.
10+ YOE10+ MgmtBachelor's degree in business, technology, or related field required; MBA preferred. Requires 10+ years of progressive leadership in customer experience, operations, product, or platform environments and digital CX transformation experience.
AI, automation, digital platform, UX Design, UX Research
Elevate Aircraft Seating: Designs and manufactures premium seating for the aviation industry
10+ YOE5+ MgmtBachelor's degree required; 10+ years in aerospace aftermarket or related operations and 5+ years leading managers and global cross-functional teams. Requires strategic, customer-facing, operational, and continuous improvement leadership.
ConcentraNYSE: CON: Provider of occupational health and urgent care services.
3+ YOE3+ MgmtThree or more years of leadership or operations management experience; healthcare or customer service experience preferred. Bachelor's degree preferred or equivalent education and experience. Requires communication, customer service, personnel management, and computer skills.
Compass GroupLondon Stock Exchange: CPG: Provides contract food and support services globally.
Associate degree or equivalent experience required (Bachelor's preferred); 1–3 years experience preferred; strong customer service, administrative, organizational, and communication skills; proficiency with Microsoft Office.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
IQVIANYSE: IQV: Provides clinical research and data analytics for pharmaceutical companies.
15+ YOERequires a life science, business management, or related degree and 15 years in pharmaceutical, CRO, or related industries, plus leadership, negotiation, communication, customer account, and operational governance expertise.
IQVIANYSE: IQV: Provides clinical research and healthcare data analytics services.
15+ YOEDegree in life science, business management, or related field; 15 years in pharmaceutical, CRO, or related industry; leadership, communication, negotiation, customer management, and MS Office skills.
Ingram MicroNYSE: INGM: Distributes information technology products and provides supply chain solutions.
10+ YOE10+ Mgmt10+ years in senior CX/operations roles; MBA preferred; experience with AI-enabled/digital CX transformations; ability to embed CX in automation and tech initiatives.
Prospera Hotels: Develops and operates branded hospitality assets in Southern California.
8+ YOE3+ MgmtRequires 8+ years of hotel operations leadership, 3+ years as a branded hotel GM, financial and budgeting expertise, brand systems experience, Southern California residence, and a valid driver's license.
Assist store director in full store operations, drive sales, oversee departments and employees, ensure customer service, and meet food safety requirements (CPFM).
Azul Hospitality Group: Manages and operates lifestyle hotels and destination resorts.
3+ MgmtHigh school education required; bachelor's degree preferred. Requires front office operations and 3–5 years of management experience, leadership, customer relations, computer, budgeting, and valid driver's license.
HEI Hotels & Resorts: Operates and invests in luxury and upper-upscale hotels and resorts.
3+ YOE2+ MgmtRequires 3+ years of front office management experience, 2+ years at department-head level, strong communication, interpersonal, mathematical, computer, customer service, and stress-management skills.
Pasadena or Los Angeles County or Orange County or San Bernardino County or Riverside County or Ventura County or Santa Barbara County or San Diego County or Imperial County or Fresno County or Kern County or Kings County or Madera County or Merced County or Mariposa County or Monterey County or San Benito County or San Joaquin County or San Luis Obispo County or Santa Cruz County or Stanislaus County or Tulare County
$176k-$273k/yrHybridFull Time
Wescom Credit Union: Provides consumer banking, lending, and investment services to members.
10+ YOE5+ Mgmt10+ years in member/customer experience, 5+ years in leadership and team management, enterprise experience program development, KPI analysis, executive presentation, and cross-functional influence; CCXP preferred.
Qualtrics, Medallia, Microsoft 365, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams
The Little Gym: A kids' education and fitness franchise focused on children's development.
2+ YOE2+ Mgmt2-3 years of management experience leading a team with revenue responsibility; strong leadership, sales/customer service, and staff development skills; passion for working with kids.
Mathnasium of Hacienda Heights: Provides supplemental math education and tutoring for students.
Lead center operations, hire/train staff, manage sales and customer service; bilingual in English and Mandarin; bachelor's degree preferred; prior management experience preferred.
Senior Director, Incident Management and Service Excellence
Anaheim or Irvine or South Bay or Baldwin Park or Downey
$186k-$241k/yrOnsiteFull Time
Kaiser Permanente: Provides integrated medical care and health insurance plans.
7+ YOE5+ MgmtRequires 7 years in customer service or related work, 4 years managing operational or project budgets, 5 years in leadership with direct reports, and either a relevant bachelor's degree plus 11 years' experience or 14 years' related experience.
Keystone Pacific Property Management: Manages residential and commercial homeowners associations in California.
2+ YOE2+ MgmtMust have CMCA and be pursuing PCAM, valid driver’s license, minimum 2 years director-level HOA management experience, strong leadership, budgeting, customer service and computer skills.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Skype, Microsoft Outlook, Caliber