31 director customer operations jobs at 25 companies in Mesa, AZ

2w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
DoorDash
DoorDashNYSE: DASH: Local food delivery and on-demand logistics platform.
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
DoorDash
DoorDashNASDAQ: DASH: On-demand delivery platform connecting consumers with local merchants.
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
3d
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Senior Director Operations
Waddell, Arizona, United States
$185k-$235k/yr OnsiteFull Time
TCL Supply Chain
TCL Supply ChainXETRA: DHL: Provides temperature-controlled logistics and distribution for grocery retailers.
3+ YOE9+ MgmtBachelor's degree or equivalent experience, 3–5 years of logistics industry experience, and 9–10 years of management experience required; customer contract management preferred.
401K
2mo
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Director, Customer Success
Ottawa or Mesa
RemoteFull Time
Versaterm
Versaterm: Sells software for emergency response and public safety management.
10+ YOE5+ MgmtLead customer success strategy and operations; 10+ years in CS; 5+ years managing teams; SaaS experience; public sector experience preferred.
6d
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Director - Customer Service
Phoenix, Arizona, United States
OnsiteFull Time
Arizona Water Company
Arizona Water Company: A private utility providing domestic and industrial water services.
10+ YOE5+ MgmtBachelor's degree and 10 years leading customer service or contact center operations, including 5 years managing supervisors or departmental leaders. Requires Arizona driver's license and leadership experience.
Workforce Management, Quality Assurance, IVR, telephony, Customer Information System
2w
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Associate Director, Customer Support (Operations Center)
Tempe, Arizona, United States
OnsiteFull Time
Gemini
GeminiNasdaq: GEMI: Regulated platform for trading and storing digital assets.
12+ YOE5+ Mgmt12+ years in contact center or financial services with 5+ years workforce management, proficiency with Google Sheets/Docs/Slides, strong communication and change management skills.
Google Sheets, Google Docs, Google Slides
2mo
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Customer Success Director
Draper or Scottsdale
HybridFull Time
SIMCO Electronics
SIMCO Electronics: Providing high-precision instrument calibration and quality management software.
Leads customer success teams; 2nd level management experience; 50% travel; BA/BS in Business or Engineering; strong communication and analytical skills.
6d
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Director of PSC Operations
Pittsburgh or Phoenix or Orlando or Titusville or Raleigh or Horsham or Charlotte or Dallas
$150k-$259k/yr RemoteFull Time
Johnson & Johnson
Johnson & JohnsonNYSE: JNJ: Provides pharmaceutical products and medical technology healthcare solutions.
10+ YOE5+ MgmtBachelor's degree and 10 years of healthcare, biotech, pharmaceutical, or specialty pharmacy experience, including 5 years leading contact center or patient access operations.
Customer Relationship Management (CRM), Customer Support Platforms, data analytics, digital tools
6d
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Director of PSC Operations
Pittsburgh or Phoenix or Orlando or Titusville or Raleigh or Horsham or Charlotte or Dallas
$150k-$259k/yr RemoteFull Time
Johnson & Johnson
Johnson & JohnsonNYSE: JNJ: Develops and manufactures pharmaceutical drugs and medical devices.
10+ YOE5+ MgmtBachelor's degree and 10+ years in healthcare, biotech, pharmaceutical, or specialty pharmacy services, including 5+ years leading contact center or patient access operations.
CRM
1w
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Director of Hotel Operations ("Director de Operaciones")
Phoenix, Arizona, United States
OnsiteFull Time
Azul Hospitality Group
Azul Hospitality Group: Operates and manages lifestyle hotels and destination resorts.
3+ MgmtRequires hotel operations experience, 3–5 years of management experience, high school education, leadership and customer relations skills, computer and budget analysis knowledge, and a valid driver's license.
Microsoft Office, Windows, PMS, PBX, POS
1w
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Director of Hotel Operations ("Director de Operaciones")
Phoenix, Arizona, United States
OnsiteFull Time
Azul Hospitality Group
Azul Hospitality Group: Manages lifestyle hotels and resorts for property owners.
3+ MgmtRequires hotel operations experience, 3–5 years of management experience, leadership and customer relations skills, computer and budget analysis abilities, high school education, and a valid driver's license.
Windows OS, Microsoft Office, PMS, PBX, POS
1w
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Director of Construction Operations
Tempe, Arizona, United States
OnsiteFull Time
Foresight Technologies
Foresight Technologies: Manufacturer of high-purity chemical equipment and semiconductor facility infrastructure.
15+ YOE15+ years leadership in semiconductor/process piping construction, strong financial and operational acumen, P&IDs and constructability expertise, executive customer relationships, advanced Excel and ERP experience, proven large-organization leadership.
Microsoft Excel, ERP
1mo
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Director of Operations - Phoenix, AZ
Phoenix, Arizona, United States
OnsiteFull Time
Murata Machinery USA
Murata Machinery USA: Manufactures and services automated machinery for factories and logistics.
5+ YOE5+ MgmtBachelor's in engineering/construction or equivalent, 5+ years managing teams in construction/manufacturing, experience with AMHS and PLCs, strong leadership, budgeting, scheduling, and customer-facing skills; valid driver’s license and ability to travel up to 25%.
Automated Material Handling Systems (AMHS), PLC, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project
23h
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Spa Director
Phoenix, Arizona, United States
OnsiteFull Time
Village Health Clubs & Spas
Village Health Clubs & Spas: Provides luxury fitness, spa services, and social club amenities.
3+ YOERequires a two-year business or related degree, 3+ years of day spa management, spa operations knowledge, leadership, budgeting, customer service, communication, and Microsoft Office proficiency.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Spa Computer Systems
3w
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Director of Customer Service and Innovation
Goodyear, Arizona, United States
$150k-$222k/yr OnsiteFull Time
City of Goodyear
City of Goodyear: Provides municipal services for the city of Goodyear, Arizona.
7+ YOE7+ MgmtBachelor's degree or equivalent,7+ years progressive customer service/operations/innovation experience,strong leadership,performance management,KPI and continuous improvement expertise,valid driver’s license.
2mo
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Arizona Service Director
Phoenix, Arizona, United States
OnsiteFull Time
Asbury Automotive
Asbury AutomotiveNew York Stock Exchange: ABG: Operates franchised automotive dealerships and vehicle service centers.
3+ YOE3+ Mgmt3+ years in automotive service writing/assistant management or prior service management; experience with CDK or other automotive software; ability to manage teams, budgets, and operations; strong customer-service and technical aptitude; must pass background and drug screen.
CDK, Clicklane
3d
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Director of Lifestyle
Los Angeles or Atlanta or Austin or Charlotte or Chicago or Denver or Houston or Miami or Nashville or Oakland or Philadelphia or Phoenix or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$95k-$105k/yr OnsiteFull Time
Sentral
Sentral: Manages flexible urban apartments with integrated hospitality services.
4+ YOEHigh school diploma or GED, 4+ years customer service experience, 2–3 years hotel events, restaurant, banquet, catering, bar, or members club experience; Microsoft Office and budget operations knowledge required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Dropbox, Align App
1mo
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Sr. Director Salon Delivery
Phoenix, Arizona, United States
HybridFull Time
PetSmart
PetSmart: Retailer of pet supplies, food, and grooming services.
10+ YOE10+ Mgmt10+ years progressive multi-unit leadership experience required; Bachelor's degree preferred. Proven operational execution, workforce productivity, customer experience, cross-functional influence, and high proficiency in Microsoft Office (Excel, PowerPoint).
Microsoft Office, Microsoft Excel, Microsoft PowerPoint
1w
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Utilities ERCS Principal Director
Albany or Arlington or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$139k-$434k/yr OnsiteFull Time
Accenture
AccentureNYSE: ACN: Global professional services firm providing consulting and technology solutions.
12+ YOERequires 12+ years in utilities, transformation leadership, consulting and commercial acumen, executive advising, sales development, digital and customer experience expertise, team leadership, and a bachelor's degree.
SAP, Oracle, AI, GenAI, data analytics, agile
1mo
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Director Vertical - Industrial and Technology
Eden Prairie or Atlanta or Plano or Conshohocken or Phoenix or Grandview Heights or Chicago
$128k-$296k/yr OnsiteFull Time
C.H. Robinson
C.H. RobinsonNasdaq: CHRW: Provides global freight transportation and supply chain management services.
5+ YOE4+ MgmtBachelor's degree, 8+ years leadership in customer engagement/ commercial strategy, 5+ years in logistics/transportation/supply chain, 4+ years direct people leadership, experience driving strategy and measurable commercial outcomes.