43 director customer operations jobs at 32 companies in Napa, CA
2w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
4w
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Membership Experience & Operations Director
Sacramento, California, United States
$125k-$129k/yr OnsiteFull Time
7+ YOE7+ years leading membership or customer service operations with supervisory responsibility; bachelor\u0002s preferred; experience with AMS/CRM, ticketing systems, data stewardship, SOPs, budgeting, and change leadership.
Microsoft Dynamics 365
2mo
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Director of Customer Service
San Francisco or United States
$170k-$190k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years leading customer service or after-sales in consumer tech/telecoms; experience scaling global operations and managing outsourced partners; designing AI-enabled support and predictive diagnostics; strong analytics and stakeholder communication skills.
2mo
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Operations Director - JCC
Sacramento, California, United States
$145k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years repair and maintenance experience (including 3+ years supervisory); knowledge of HVAC/refrigeration, estimating, safety, supervisory and customer service skills; advanced computer literacy and strong communication.
8h
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Director of Customer Experience
Oakland, California, United States
$150k-$180k/yr RemoteFull Time
8+ YOE3+ MgmtRequires 8+ years in customer experience or operations, including 3+ years leading teams; experience scaling CX in DTC, health, or subscription businesses, with strong analytics, communication, retention, and cross-functional leadership.
Zendesk, Intercom, Kustomer, Gorgias, Gladly, AI
3w
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Director of Customer Success
Berkeley, California, United States
HybridFull Time
Proven ownership of PLG activation and enterprise CS motions; build activation playbooks, onboarding, health scoring, conversion funnels; analyze activation data; hire and lead activation and CS teams; experience with technical B2B/PLG products.
1mo
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Assistant Director of Operations (1553590)
Berkeley, California, United States
$70k-$95k/yr OnsiteFull Time
1+ YOEAssociate degree or equivalent required; bachelor’s preferred. 1+ years operations/management experience preferred. Strong communication, administrative, and customer-service skills; proficiency with Microsoft Office and Excel.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
1mo
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Executive Director of Campus Operations - Administration and Finance
Vallejo or San Luis Obispo
$150k-$175k/yr OnsiteFull Time
5+ YOEBachelor's degree with 5+ years progressive operations/administration/project management experience (education may be substituted year-for-year), experience with executive-level collaboration, financial/capital planning, risk management, problem analysis, and high-level customer service.
2mo
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Center Operations Director - Rohnert Park
Rohnert Park, California, United States
$78k-$103k/yr OnsiteFull Time
3+ MgmtThree or more years of leadership or operations management experience; some college or equivalent education and experience. Healthcare or customer service experience preferred. Bachelor's degree preferred.
Microsoft Word, Microsoft Excel
2mo
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Funeral Director
Salt Lake City, Utah, United States
OnsiteFull Time
1+ YOEHigh school diploma; 1-2 years industry experience; 3-5 years admin or customer service; preferred state funeral director licensure; strong computer and Microsoft Office skills; excellent customer service.
Microsoft Office Suite
1w
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Director, C&P Customer Growth Initiatives
San Jose or San Francisco or United States
$177k-$323k/yr OnsiteFull Time
10+ YOEBachelor’s degree in business, operations, finance, or related field; 10+ years in program, process management, or improvement; and 5+ years in sales execution or operations.
Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, GenStudio
4w
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General Operations Manager - CA - On Site
Daly City, California, United States
$130k-$160k/yr OnsiteFull Time
4+ YOEBachelor's degree required; 4+ years hospitality or business management experience; strong customer-service, financial management, staff leadership, and compliance skills; funeral director license a plus.
2mo
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Assistant Community Director
Tiburon, California, United States
OnsiteFull Time
3+ YOE3+ years relevant experience; knowledge of HUD guidelines preferred; strong leadership, communication, customer service, and interpersonal skills.
1w
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Community Director II
Bay Point, California, United States
$91k/yr OnsiteFull Time
5+ YOE3+ MgmtRequires 5+ years of property management experience, 3+ years supervising, knowledge of employment, fair housing, and landlord-tenant laws, leadership, financial, marketing, customer service skills, and a valid driver's license.
6d
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Director of Lifestyle
Los Angeles or Atlanta or Austin or Charlotte or Chicago or Denver or Houston or Miami or Nashville or Oakland or Philadelphia or Phoenix or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$95k-$105k/yr OnsiteFull Time
4+ YOEHigh school diploma or GED, 4+ years customer service experience, 2–3 years hotel events, restaurant, banquet, catering, bar, or members club experience; Microsoft Office and budget operations knowledge required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Dropbox, Align App
1w
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Director of Facilities Management
Sacramento, California, United States
$129k-$172k/yr RemoteFull Time
7+ YOE3+ MgmtBachelor's degree or equivalent experience, 7+ years of related experience including 3 years of leadership, and expertise in facilities, asset management, operations, maintenance, safety, finance, and customer management.
2w
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Utilities ERCS Principal Director
Albany or Arlington or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$139k-$434k/yr OnsiteFull Time
12+ YOERequires 12+ years in utilities, transformation leadership, consulting and commercial acumen, executive advising, sales development, digital and customer experience expertise, team leadership, and a bachelor's degree.
SAP, Oracle, AI, GenAI, data analytics, agile
5d
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Assistant Store Director
Berkeley, California, United States
$79k-$94k/yr OnsiteFull Time
4+ YOE1+ MgmtHigh school diploma or equivalent required; four or more years of retail or managerial experience, including department/team management, plus strong planning, analytical, leadership, communication, and customer service skills.
calculator, keyboard, telephone, computer
1mo
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Front Office Director
Sacramento, California, United States
$71k-$74k/yr OnsiteFull Time
Manage front office operations, staff hiring/training, guest satisfaction, budgeting, and internal audits. Associate or Bachelor's degree preferred and large-hotel experience preferred.
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