70 director customer operations jobs at 51 companies in Newark, CA
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Senior Director, Lead of Customer Operations
San Jose, California, United States
$210k-$303k/yr OnsiteFull Time
15+ YOE7+ Mgmt15+ years in customer/commercial operations, 7+ years people leadership, semiconductor or FPGA experience, proven process improvement and escalation management, Bachelor\u0002s required (advanced degree preferred).
4w
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Customer Business Operations Director – Global Accounts (M6)
Santa Clara, California, United States
$181k-$249k/yr OnsiteFull Time
12+ YOE5+ MgmtBachelor's degree and 12+ years experience in customer business operations/order management with 5+ years leading global teams; strong ERP/SAP knowledge, order-to-cash, revenue recognition, and cross-functional leadership.
ERP, SAP
1mo
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Director, Customer Office Operations
Sunnyvale, California, United States
$200k-$294k/yr OnsiteFull Time
Proofpoint: Provides cybersecurity solutions for email, cloud, and data protection.
6+ YOE6+ years in management consulting or business/program operations, customer-facing experience, executive communication, structured problem-solving, analytics, and proficiency in Microsoft PowerPoint and Excel.
Microsoft PowerPoint, Microsoft Excel
3w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
4w
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Customer Business Operations Director – Global Accounts (M6)
Santa Clara, California, United States
$181k-$249k/yr OnsiteFull Time
12+ YOE5+ MgmtBachelor's degree,12+ years in customer business/order management operations,5+ years leading global teams,experience with ERP/SAP,order-to-cash and revenue recognition,executive customer engagement and process transformation.
SAP
1w
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Director, Customer Experience
New York City or San Francisco or United States or Canada or United Kingdom
$190k-$290k/yr HybridFull Time
Requires leadership of large, complex operational teams, strong customer-facing operations experience, strategic analysis, communication, people development, and experience with AI, automation, or workflow tooling.
AI, automation, workflow tooling
2mo
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Director, Customer Success
Santa Clara, California, United States
HybridFull Time
8+ YOE8+ years in the semiconductor industry (PD/DV preferred), proven technical team leadership, experience owning strategic customer relationships, ability to operate at technical and executive levels, strong communication and presentation skills.
2mo
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Director, CS and PS Operations
Mountain View or Chicago
$180k-$245k/yr HybridFull Time
8+ YOE8+ years in CS Ops/RevOps or related SaaS leadership; experience scaling post-sales functions; strong data, analytics and AI fluency; deep knowledge of SaaS metrics and cross-functional leadership.
Spotter, SpotterViz, LLMs
2mo
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Director of Customer Service
San Francisco or United States
$170k-$190k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years leading customer service or after-sales in consumer tech/telecoms; experience scaling global operations and managing outsourced partners; designing AI-enabled support and predictive diagnostics; strong analytics and stakeholder communication skills.
1d
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Senior Customer Success Director
Charlotte or Palo Alto or Washington or New York City or Boston or Atlanta
$150k-$185k/yr HybridFull Time
8+ YOEBachelor’s degree in financial compliance or STEM required; master’s preferred. Requires 8–10 years managing enterprise customer relationships in complex financial institutions, plus regulatory, data, deployment, and AI knowledge.
SaaS, AI, Data Science, Machine Learning, Excel
1w
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Director of Customer Experience
Oakland, California, United States
$150k-$180k/yr RemoteFull Time
8+ YOE3+ MgmtRequires 8+ years in customer experience or operations, including 3+ years leading teams; experience scaling CX in DTC, health, or subscription businesses, with strong analytics, communication, retention, and cross-functional leadership.
Zendesk, Intercom, Kustomer, Gorgias, Gladly, AI
2d
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Director of Customer Experience
Watsonville, California, United States
$136k-$158k/yr RemoteFull Time
5+ YOE5+ MgmtBachelor's degree in business or related field, or equivalent experience, plus 5+ years leading customer service operations. Requires advanced SAP expertise, support-platform experience, strategic leadership, KPI/OKR development, and strong communication.
SAP, AI, automation, ticketing platforms, support platforms, OKRs, KPIs
1w
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Senior Director, Business Operations - Hyperscale & AI Sales
San Francisco or San Jose or Seattle
$267k-$338k/yr HybridFull Time
10+ YOE10+ years in technology-sector sales, sales planning, sales finance, business operations, or supply chain; bachelor's degree; complex deal and customer-facing sales experience; cross-functional executive influence.
1w
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Senior Director, Customer Engagement Strategy & Operations
Redwood City, California, United States
$244k-$305k/yr HybridFull Time
12+ YOEBachelor's degree and 12+ years of pharmaceutical or biotechnology commercial experience required. Requires Generative AI, Agentic AI, data, analytics, omnichannel, CRM, cross-functional leadership, and regulated-industry experience.
Generative AI, Agentic AI, large language models, AI agents, natural language processing, machine learning, predictive analytics, prescriptive analytics, NLP, Bayesian, LLMs, ML Learning & Training, Veeva CRM, Salesforce Marketing Cloud
3w
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Director, Customer Success -Gas (Americas)
Santa Clara or United States
$170k-$190k/yr RemoteFull Time
5+ YOE3+ MgmtRequires 5+ years in gas utility, pipeline safety, leak survey, or methane emissions work; 8+ years in stakeholder-facing roles; 3+ years leading teams; engineering bachelor's degree or equivalent; PHMSA and state PUC knowledge.
Advanced Mobile Leak Detection (AMLD), Flexible Spending Account (FSA), Health Savings Account (HSA), Cavity Ring-Down Spectroscopy (CRDS)
1mo
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Assistant Director of Operations (1553590)
Berkeley, California, United States
$70k-$95k/yr OnsiteFull Time
1+ YOEAssociate degree or equivalent required; bachelor’s preferred. 1+ years operations/management experience preferred. Strong communication, administrative, and customer-service skills; proficiency with Microsoft Office and Excel.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
2mo
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Executive Director of Campus Operations - Administration and Finance
Vallejo or San Luis Obispo
$150k-$175k/yr OnsiteFull Time
5+ YOEBachelor's degree with 5+ years progressive operations/administration/project management experience (education may be substituted year-for-year), experience with executive-level collaboration, financial/capital planning, risk management, problem analysis, and high-level customer service.
1w
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Center Operations Director - Full Time
South San Francisco, California, United States
$91k-$120k/yr OnsiteFull Time
3+ YOE3+ MgmtThree or more years of leadership or operations management experience; healthcare or customer service experience preferred. Bachelor's degree preferred, or college coursework/equivalent experience, with strong communication and computer skills.
Microsoft Word, Microsoft Excel, HIPAA, PHI
2d
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Strategic Customer Delivery & Supply Chain Director
Sunnyvale, California, United States
$184k-$343k/yr OnsiteFull Time
12+ YOEBachelor’s degree in business, operations, supply chain, engineering, or related field; 12–15+ years in customer delivery, business operations, supply chain, or program management in global technology; cross-functional leadership expertise.