53 director customer operations jobs at 45 companies in Princeton, TX
1w
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Director, Customer Success Operations
Dallas, Texas, United States
$56k-$172k/yr RemoteFull Time
8+ YOE3+ MgmtRequires 8+ years in Customer Success, Operations, Revenue Operations, or related functions; 3+ years of people leadership; SaaS or technology-enabled operations scaling; analytical, cross-functional, and change management expertise.
Salesforce, Gainsight, AI
4d
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Customer Service Director
Irving, Texas, United States
OnsiteFull Time
3+ YOE3+ years in account management, customer service, customer care operations, or order-to-cash processes; leadership preferred. Requires account process, issue resolution, metrics, training, and continuous improvement experience.
2w
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Senior Director of Operations
Milwaukee or Chicago or Las Vegas or Dallas or Pittsburgh or Poland or Germany
FieldFull Time
10+ YOEBachelor’s degree required; 10+ years managing production and sales-oriented operations in custom build or trade show environments, with field service, financial reporting, strategic leadership, and travel experience.
Microsoft Excel, Microsoft PowerPoint, Microsoft Word, ERP, Project Management software
3w
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Director Customer Service
Plano or Sherman
OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer service or operations, including 5+ years leading teams; experience managing 20+ people, improving KPIs, and using CRM and customer service platforms.
CRM, Salesforce, Service Cloud
3w
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Director Customer Service
Plano or Sherman
OnsiteFull Time
10+ YOE5+ MgmtRequires 10+ years in customer service or operations, 5+ years leading teams, experience managing 20+ people in B2B, KPI improvement, communication, and CRM/service technology expertise.
CRM, Salesforce, Service Cloud, AI, automation, self-service portals
3mo
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Director, Messaging Operations
New York or Frisco
$142k-$233k/yr HybridFull Time
10+ YOE10+ years in CRM, lifecycle or customer journey operations within omni-channel marketing; leadership experience; strong governance and QA capabilities; cross-functional collaboration.
2mo
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Network Operations Director
Farmington Hills or Dallas or Fort Worth
HybridFull Time
8+ YOE5+ Mgmt8+ years telecom/IT experience, 5+ years managing NOC or managed services teams, experience with RAN/Packet Core/Backhaul, 24x7 operations, customer-facing escalation management, bachelor's degree or equivalent.
3GPP, RAN, Packet Core, Remote Monitoring & Management (RMM), LTE, 5G, CBRS, IoT, ticketing systems
2mo
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Director, Customer Care Center (Remote)
Plano or North America
RemoteFull Time
10+ YOE3+ Mgmt10+ years in contact center or customer operations with 3–5+ years leadership; experience driving conversion and operational efficiency, workforce planning, KPI frameworks, CRM/contact center tech familiarity; Bachelor's preferred.
3w
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Director, Technology Operations
Charlotte or Chicago or Dallas or New York City or Jacksonville
$129k-$165k/yr RemoteFull Time
5+ YOEBachelor’s degree, 5+ years of industry experience, IT and business intelligence expertise, process optimization, analytical problem-solving, team leadership, and customer service skills.
Microsoft SharePoint, PowerPivot, PowerView, SSRS, Tableau
5d
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Senior Director, Global Customer Management, Europe
Grapevine or Dallas
$168k-$210k/yr OnsiteFull Time
10+ YOEBachelor's degree in logistics or similar; 10+ years in commercial or operational contract logistics/3PL roles, ideally with P&L accountability; global matrix experience, operations and account management knowledge, and fluent business English.
1w
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Deposit Operations Specialist (Core Director)
Springfield or Overland Park or Allen or Birmingham or Cedar Falls or Charlotte or Louisville or Lenexa or Monett
$49k-$61k/yr HybridFull Time
4+ YOERequires 4+ years in bank or credit union deposit operations, knowledge of deposit products and exception processing, customer support skills, and rotating on-call availability. Financial services and Windows experience preferred.
Microsoft Windows
1w
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Director, Customer Delivery & Enablement
United States or Dallas
RemoteFull Time
10+ YOE5+ Mgmt10+ years in enterprise SaaS, professional services, implementation, consulting, or enablement; 5+ years leading delivery teams and people leaders; proven SaaS implementation, services growth, financial, operational, and global leadership experience.
AI
3mo
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Asset Management Service Director - Commercial Operations
Philadelphia or Chicago or Dallas or Pasadena
OnsiteFull Time
10+ YOE5+ MgmtBachelor’s preferred; 10+ years in service operations; experience managing multiple customers and teams; strong leadership, safety enforcement, and financial forecasting abilities.
6d
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Associate Director, PSC Operations
Charlotte or Dallas or Horsham or Orlando or Phoenix or Pittsburgh or Raleigh or Titusville
RemoteFull Time
7+ YOEBachelor's degree and 7–10 years of progressive patient services, pharmaceutical, biotech, or healthcare experience. Requires leadership, analytics, communication, compliance, and matrix collaboration skills.
Customer Relationship Management (CRM), Microsoft Office Suite, Standard Operating Procedure (SOP), Key Performance Indicators (KPIs), Service Level Agreements (SLAs)
6d
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Associate Director, PSC Operations
Charlotte or Dallas or Horsham or Orlando or Phoenix or Pittsburgh or Raleigh or Titusville
RemoteFull Time
7+ YOEBachelor's degree and 7–10 years of progressive patient services, pharmaceutical, biotech, or healthcare experience required. Requires leadership, analytics, communication, compliance, and matrix collaboration skills.
Customer Relationship Management (CRM), Microsoft Office Suite
3mo
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CM Director
Fort Worth or Austin or San Antonio or Houston or Plano or Dallas or Southlake
OnsiteFull Time
7+ YOE7+ years progressive leadership in specialty grocery/retail/hospitality, experience leading large teams, strong financial and operational acumen, merchandising and customer-experience focus, ability to influence cross-functionally.
3w
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Director, Conferences (Customer Excellence & Experience)
Irving or Stamford
$107k-$161k/yr HybridFull Time
10+ YOEBachelor's degree preferred; 10+ years in event, project, or operations management; expertise in project and change management, customer experience, process improvement, and cross-functional leadership; travel up to 20%.
Lean, Agile
3mo
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CM Director
Fort Worth or Austin or San Antonio or Houston or Plano or Dallas or Southlake
HybridFull Time
7+ YOE7+ years leadership in specialty grocery, premium retail, hospitality, culinary, or fresh food; experience leading large teams and complex operations; strong financial, operational, and merchandising acumen; passion for food, hospitality, and customer experience.
3w
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Director, Conferences (Customer Excellence & Experience)
Irving, Texas, United States
$107k-$161k/yr HybridFull Time
10+ YOEBachelor's preferred;10+ years in event/project/operations management;proven change management, stakeholder engagement, process improvement and experience leadership;ability to travel up to 20%.
Lean, Agile
4d
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Assistant Store Director
Southlake, Texas, United States
OnsiteFull Time
Supports store operations, associate leadership, customer service, sales, financial performance, safety, compliance, scheduling, payroll review, and inventory management.