25 director customer operations jobs at 22 companies in Upton, MA
3d
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Director of Global Customer Operations & Fulfillment
Waltham, Massachusetts, United States
$195k-$255k/yr OnsiteFull Time
15+ YOE15+ MgmtRequires 15+ years leading technical support, field service, depot, or customer logistics operations; global 3PL/4PL experience; Salesforce and JIRA fluency; technical team leadership; and a relevant bachelor's degree or equivalent background.
JIRA, Salesforce, Salesforce Service Cloud, CRM, Mean Time to Resolve (MTTR), First-Contact Resolution (FCR), Customer Effort Score (CES), 3PL, 4PL, RMA, FRU, TAT, FSE, TSE
3w
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Associate Director, Customer Service
Waltham, Massachusetts, United States
$143k-$206k/yr OnsiteFull Time
10+ YOE5+ MgmtBS/BA and 10+ years customer-facing or operations experience, 5+ years managing employees, expertise in O2C/ERP processes, strong data-driven decision making, stakeholder management, and communication skills.
ERP
1mo
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Director of Customer Support
Watertown, Massachusetts, United States
$160k-$182k/yr OnsiteFull Time
9+ YOE3+ Mgmt9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce).
Zendesk, Kustomer, Gladly, Salesforce Service Cloud
1w
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Program Director of Business Operations
Danvers, Massachusetts, United States
$71k/yr OnsiteFull Time
2+ MgmtBA/BS preferred; minimum 2 years supervisory experience; experience managing business operations or social enterprises preferred; strong business acumen, financial analysis, sales and customer service knowledge; valid driver's license and reliable transportation.
Microsoft Excel, Microsoft Word, Microsoft Outlook, ACT!, QuickBooks
1mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
2w
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Executive Director
Hingham, Massachusetts, United States
$130k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree and minimum 5 years as an Executive Director in assisted living with 5 years memory care experience; strong leadership, sales, decision-making and customer service skills.
2w
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Executive Director
Hingham, Massachusetts, United States
$130k/yr OnsiteFull Time
5+ YOE5+ MgmtMinimum 5 years as an Executive Director in assisted living, 5 years memory care experience, bachelor’s degree required, strong leadership, sales ability, decision-making and customer service skills.
1mo
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Assistant Community Director
Marshfield, Massachusetts, United States
OnsiteFull Time
3+ YOEMinimum 3 years relevant experience; experience with affordable/HUD communities preferred; strong leadership, customer service, communication, leasing and property operations skills.
2mo
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Service Director
Hanover, Massachusetts, United States
$130k-$180k/yr OnsiteFull Time
2+ YOE2+ MgmtTwo+ years of automotive service department management; oversees 15+ employees; strong customer service; ADP Dealer Services experience a plus; valid driver's license; high energy, process-driven leader.
ADP Dealer Services
1mo
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Executive Director – Senior Living
Newton, Massachusetts, United States
$115k-$171k/yr OnsiteFull Time
Prior executive leadership experience in senior living/healthcare or general management; proven success driving occupancy, revenue and operational performance; P&L, budgeting, team leadership, sales or customer relationship experience preferred.
2mo
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Director, Strategic Engagement, Rheumatology
Boston or Waltham
$187k-$234k/yr HybridFull Time
10+ YOEBS/BA, 10+ years biotech/pharma, Rheumatology experience, sales or customer-facing background preferred, strong relationships with physicians and KOLs, able to travel 50-75%.
1mo
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Business Unit Director
Nashua, New Hampshire, United States
OnsiteFull Time
10+ YOE10+ MgmtBachelor's in Engineering required; 10+ years senior leadership in manufacturing with customer-facing experience; P&L ownership, cross-functional leadership, strategic planning, and willingness to travel up to 40%.
1mo
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Business Unit Director
Nashua, New Hampshire, United States
OnsiteFull Time
10+ YOE10+ MgmtBachelor's in engineering (advanced degree preferred), 10+ years senior leadership in manufacturing/industrial with customer-facing experience; P&L ownership, strategic planning, cross-functional collaboration, and willingness to travel up to 40%.
3w
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Client Success Director
St. Petersburg or Boston or St. Louis or Atlanta or Morristown
$153k-$194k/yr HybridFull Time
10+ YOESenior leader with 10+ years driving client success at scale, strong financial and operational management, organizational design, change management, AI tool proficiency, and executive influence.
3d
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Associate Director, Business Analysis
Chicago or Kennesaw or Dallas or Waltham or Indianapolis or Philadelphia
$122k-$219k/yr HybridFull Time
8+ YOEBachelor's degree or equivalent; 8+ years in business analytics or customer analytics delivery; expertise in data analysis, process optimization, strategy, executive communication, project leadership, and customer engagement.
Power BI
1mo
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Responsible AI Associate Director
New York City or Boston or Chicago or San Francisco
$113k-$338k/yr HybridFull Time
12+ YOE12+ years management consulting experience, deep expertise in AI policy/standards/regulation, experience designing operating models/governance/controls, stakeholder management, risk assessment, and project delivery.
5d
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Director of Sales
Woodbridge or Boston
$165k-$219k/yr OnsiteFull Time
5+ YOE5+ MgmtRequires a bachelor's degree and 5+ years of insurance leadership experience, with success managing large teams, transformation, customer-facing operations, and multi-state personal lines distribution.
CRM, LinkedIn Learning
1mo
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Fitness Club Director
West Hartford or Glastonbury or Cromwell or Ellington or Somers or Farmington or Granby or Newington or Windsor or Southington or Wilton or Canton
$40k-$65k/yr OnsiteFull Time
Several years of leadership experience in service or retail, strong sales and communication skills, customer-centric, ability to recruit members, manage staff, oversee operations and reporting.
1mo
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Program Delivery Director
Framingham or New Kensington or Rock Hill or Charlotte or Pittsburgh
$179k-$299k/yr OnsiteFull Time
8+ YOEBachelor's in Engineering/Business or equivalent; 8+ years program/operations experience; P&L responsibility ($10M+); product scaling from engineering to production; customer-facing experience; US eligibility per export control; travel up to 25%.
MS Project, Smartsheet, NetSuite, Microsoft Excel, Microsoft PowerPoint, Teams, Slack, SharePoint, SolidWorks, PDM
3mo
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Director, Commercial Sales
Malden, Massachusetts, United States
$170k-$265k/yr HybridFull Time
Bachelor’s degree preferred; proficient in Mincron, Salesforce, Logic Track, Beacon Pro Plus; strong written and verbal communication; solid knowledge of exterior building products; proficient in Microsoft Office; prior sales operations or customer service in building materials preferred.
Mincron, Salesforce, Logic Track, Beacon Pro Plus, Microsoft Office