47 director customer operations jobs at 32 companies in Virginia
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Senior Director, Customer Operations
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kentucky or Massachusetts or Michigan or Minnesota or North Carolina or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin
$170k-$190k/yr RemoteFull Time
12+ YOE10+ MgmtRequires 12+ years managing employees in implementation or project management, 10+ years of management, enterprise onboarding, multi-product implementations, distributed teams, capacity planning, vendor management, and executive communication.
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Director of Operations
Virginia Beach, Virginia, United States
$55k-$60k/yr OnsiteFull Time
Bachelor’s degree required; master’s preferred. Requires organizational skills, attention to detail, financial and budgetary process knowledge, SOE program proficiency, customer service, and effective communication.
SOE
2mo
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Fixed Operations Director
Thornburg, Virginia, United States
$95k-$145k/yr OnsiteFull Time
Experience managing high-volume service centers, P&L and labor cost control, customer satisfaction focus, proficiency with dealership software and MS Office, valid driver\u0002s license, ability to lift up to 50 lbs and work in shop environments.
ADP, IDS, Reynolds & Reynolds, Microsoft Word, Microsoft Excel, Microsoft Outlook
1mo
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Director, Customer Success
Tysons Corner, Virginia, United States
HybridFull Time
15+ YOE8+ Mgmt15+ years in customer success or related roles with 8+ years managing leaders; SaaS expertise; proven NRR ownership; analytics and AI-driven operations experience; bachelor’s degree required.
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Dir, Customer Operations & Retention NAR
Reston or Libertyville
HybridFull Time
12+ YOE5+ MgmtRequires a bachelor's degree, 12+ years of progressive consumer finance leadership, 5+ years managing customer and operational performance, and experience with behavioral modeling, technology, product management, and agile methods.
AI, predictive churn modeling, next-best-action frameworks, machine learning, API, agile methodologies, FDCPA, UDAAP, CFPB
2mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
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Director, Strategic Customer Success
Charlotte or Virginia or South Carolina
OnsiteFull Time
15+ YOERequires 15 years of skilled nursing operations or administration experience and an active or recent North Carolina NHA license; healthcare, business, or nursing bachelor's degree preferred.
Eventus
1mo
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Director of Operations
Fredericksburg, Virginia, United States
OnsiteFull Time
5+ YOE5+ years in foodservice distribution, accounting/planning/analytical experience, multi-shift DC and driver management, customer relationship management, and familiarity with supply chain KPIs.
Manhattan, AS/400, JDE, Microsoft Excel, Microsoft Word, Microsoft Access, XATA, PeopleNet
1mo
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Area Operations Director- Modernization (Mid-Atlantic Area)
Alexandria or Linthicum Heights or Washington
OnsiteFull Time
2+ MgmtRequires construction and general management knowledge, a bachelor's degree or equivalent experience, report and proposal writing, customer presentations, data analysis, problem-solving, and technical instruction interpretation.
AGILE, MAX, project management software
2w
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Executive Director
Richmond, Virginia, United States
$100k-$143k/yr OnsiteFull Time
Prior Executive Director/Administrator/General Manager experience with P&L, budgeting, team leadership, sales or customer-relationship skills, regulatory compliance knowledge, and passion for serving seniors.
2mo
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Director of Ticket Operations & Analytics
Williamsburg or United States
$60k/yr OnsiteFull Time
Bachelor's degree (or equivalent), cash handling and staff scheduling experience, competency with Microsoft Word and Excel, basic accounting, exemplary customer service, and supervisory experience preferred.
Microsoft Word, Microsoft Excel, Paciolan, POS
2d
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Sr. Business Director, Customer Data Strategy
McLean or New York City or Richmond
$245k-$336k/yr OnsiteFull Time
5+ YOE3+ MgmtBachelor’s degree, 5+ years of quantitative and qualitative analysis, 3+ years of people and project management; strong strategic, analytical, leadership, communication, and business judgment skills.
IT
2d
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Sr. Business Director, Customer Data Strategy
McLean or Richmond or New York City
$270k-$336k/yr OnsiteFull Time
5+ YOE3+ MgmtBachelor's degree, 5+ years quantitative and qualitative analysis, 3+ years people and project management. Strong analytics, leadership, communication, business judgment, and execution skills required.
2d
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Sr. Business Director, Customer Data Strategy
McLean or New York City or Richmond
$245k-$336k/yr OnsiteFull Time
5+ YOE3+ MgmtBachelor’s degree, 5+ years of quantitative and qualitative analysis, and 3+ years of people and project management experience. Strong analytical, strategic, communication, leadership, and business judgment skills required.
IT
1mo
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Senior Director Client Services
Alabama or Michigan or Louisiana or Nebraska or Missouri or Wisconsin or Ortigas or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Florida or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
RemoteFull Time
5+ YOE3+ Mgmt5+ years client services experience with 3+ years at Director level, BPO/outsourcing background, experience managing high-profile/regulatory accounts, financial and operational acumen, people leadership, and ability to travel as needed.
Microsoft Excel, Microsoft PowerPoint
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Membership Director
Virginia, United States
$53k-$58k/yr OnsiteFull Time
3+ YOEBachelor’s degree or equivalent experience, 3+ years in membership, sales, or customer experience leadership, team development, data use, and evening/weekend availability.
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Executive Director (General Manager)
Fishersville, Virginia, United States
OnsiteFull Time
Bachelor’s degree in a related field, state-required licensing, senior living operations experience, customer service and public relations skills, Microsoft Office proficiency, integrity, and leadership ability.
Microsoft Office
3w
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District Director
Charlottesville or Irving
$101k-$146k/yr OnsiteFull Time
6+ YOE6+ years leading multiple retail units, fiscal management, talent development, strong leadership and operational excellence; bachelor\u0002s preferred.
3d
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Automotive Service - Lane Director
Orange, Virginia, United States
OnsiteFull Time
Prior Service Advisor experience required; service management preferred. Requires leadership, communication, customer service, organization, problem-solving, computer, and dealership software skills.
dealership software
3d
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Automotive Service - Lane Director
Orange, Virginia, United States
OnsiteFull Time
Prior service advisor experience required; service management preferred. Requires leadership, communication, customer service, computer, dealership software, organizational, and problem-solving skills.
dealership software
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