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Director, Customer Support
Troy, Michigan, United States
HybridFull Time
10+ YOE5+ MgmtBachelor's degree,10+ years customer support leadership with 5+ years managing multi-tiered teams of 25+ FTEs; experience with Zendesk, Salesforce Service Cloud, Intercom; AI/automation in support; 24/7 support models; excellent communication.
Zendesk, Salesforce Service Cloud, Intercom
4d
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Director, Customer Support
Redwood City, California, United States
$180k-$230k/yr OnsiteFull Time
6+ MgmtLead global customer support for enterprise AI/SaaS products; define support strategy, hire/retain staff, implement processes, measure success, and drive cross-functional issue resolution.
1w
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Director, Customer Support
Troy, Michigan, United States
HybridFull Time
10+ YOE5+ MgmtBachelor's degree,10+ years customer support leadership with 5+ years managing multi-tiered teams of 25+ FTEs; experience with Zendesk/Salesforce Service Cloud/Intercom, AI automation, 24/7 support, and SaaS scale-ups.
Zendesk, Salesforce Service Cloud, Intercom
1w
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Senior Customer Support Director
Herndon, Virginia, United States
$145k-$165k/yr OnsiteFull Time
10+ YOE3+ Mgmt10+ years aerospace experience, 3+ years managing category 1 customer support, aerospace engineering qualification, contracting knowledge, aviation safety awareness, transverse team leadership, strong English communication.
3w
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Director of Customer Support
Watertown, Massachusetts, United States
$160k-$182k/yr OnsiteFull Time
9+ YOE3+ Mgmt9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce).
Zendesk, Kustomer, Gladly, Salesforce Service Cloud
1w
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Director of Customer Support
United States
$110k-$130k/yr RemoteFull Time
7+ YOE7+ years owning customer support across channels with experience setting KPIs, analytics, and improving support operations; ability to lead teams and drive results in a fast-growing startup; passion for cars.
2mo
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Director of Customer Support
San Francisco, California, United States
$165k-$230k/yr OnsiteFull Time
8+ YOE5+ Mgmt8–10 years in customer or technical support; 5+ years leading a team; experience scaling B2B SaaS or fintech support; strong empathy, data-driven, startup experience; able to design automated workflows.
Zapier, n8n, Helpdesk automation
1w
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Director, Customer Technical Support
Waterloo or Pleasant Grove or San Antonio or Eden Prairie
$164k-$246k/yr OnsiteFull Time
12+ YOE5+ MgmtSenior leader with extensive IT/ networking experience to lead global customer technical support, scale infrastructure and service capabilities, work with cloud/AWS, ITSM tools, and manage escalations and incident communications.
AWS, Jira, ServiceNow, BMC, IBM Tivoli, Zendesk
2mo
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Director, Support Delivery
United States
$135k-$158k/yr RemoteFull Time
7+ YOE3+ Mgmt7+ years in customer/support leadership; 3+ years in director level; SaaS/healthcare tech experience; strong coaching and escalation framework background; proficient with AI tools in a support setting.
AI tools, Zendesk, Salesforce Service Cloud, Product tools
1mo
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Director of Customer Care & Support
Hudson Oaks, Texas, United States
OnsiteFull Time
7+ YOE7+ Mgmt7+ years leadership in contact center or customer care; experience with technical support/ISP environments; proven success managing Support, QA, Billing, and Training; strong workforce planning, KPI management, and financial forecasting skills.
4d
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Director of Customer Support
Washington or United States
$140k/yr RemoteFull Time
7+ YOE7+ years in cyber intelligence or defense with leadership; strong Linux (CentOS/Red Hat/Rocky), PostgreSQL, networking and application troubleshooting, SIEM/SOAR/ITSM knowledge, BA/BS or equivalent.
CentOS, Red Hat, Rocky, PostgreSQL, SIEM, SOAR, ITSM, IDS/IPS, Firewall, EDR, S3, EC2, Cognito, Route 53, IAM, Bash, Java, Python
3mo
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Senior / Director, Customer Support
Atlanta, Georgia, United States
HybridFull Time
10+ YOE5+ MgmtLead global upgrade programs for enterprise customers; 10+ years in enterprise support, project management, or related fields; strong governance, automation, and cross-functional collaboration.
FreshService, AI automation tooling
1mo
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Director, Customer Support Center
Indianapolis, Indiana, United States
$147k-$273k/yr OnsiteFull Time
7+ YOE7+ MgmtLead Roche Diagnostics USA CS center; 7+ years management in service/technical support;Bachelor’s in related field; experience with Salesforce, ServiceMax, CCaaS; willing to relocate and travel.
Salesforce, ServiceMax, CCaaS, Genesys
1mo
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Senior Director, Global Customer Support (Relocate to Singapore)
Singapore or United States
S$218k-S$330k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer support/experience with 5+ years leading multi-region/global teams; strong analytics (Excel/Sheets, BI tools, SQL), operational leadership, vendor/BPO management, incident leadership, and experience applying AI/automation in support.
Microsoft Excel, Google Sheets, Looker, Tableau, Microsoft Power BI, SQL, Zendesk, Confluence
3mo
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Director of Customer Technical Support
Moscow, Idaho, United States
OnsiteFull Time
8+ YOE8+ years in technical support or customer engineering, with leadership experience and a track record of building scalable support operations.
1mo
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Director of Support
Austin, Texas, United States
$110k-$160k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years in customer support with 3+ years managing support teams; experience improving SLA/CSAT/time-to-resolution; experience with multi-segment support and modern support platforms; startup/fintech experience preferred; schedule flexibility for 24/7 coverage.
Jira, Intercom, Zendesk, HubSpot, Pylon
2d
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Director, Customer Support Services
Sacramento or Dallas or Houston or Billings or Santa Ana or Fremont or San Diego or Salt Lake City
$116k-$180k/yr RemoteFull Time
5+ YOE7+ MgmtBachelor's or equivalent, 7+ years management experience, 5+ years functional/project management experience, supply chain/strategic sourcing expertise, strong leadership and communication, database/data analysis aptitude.
1w
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Director, Technical Support
Minneapolis, Minnesota, United States
$125k-$135k/yr HybridFull Time
5+ YOE3+ Mgmt3–5 years leading technical/customer support, 5+ years in B2B SaaS support, strong communication, stakeholder management, escalation ownership, and technical familiarity with APIs/SSO/email infrastructure.
1mo
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Director, Consumer Support
California or United States or United Kingdom or Germany or India or Greece
$160k-$180k/yr HybridFull Time
8+ YOE3+ MgmtBachelor's degree or equivalent, 8+ years in customer/member support with 3+ years senior people leadership; expert Zendesk administration, data-driven operational management, cross-functional influence, and governance of resolution policies.
Zendesk
1mo
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Director of Global Support
Lindon, Utah, United States
OnsiteFull Time
4+ YOE4+ Mgmt4+ years leading customer support organizations, proven experience migrating to AI-augmented support, scaling global teams, automating workflows, data-driven operator comfortable with dashboards and telemetry.
Salesforce Agentforce, Salesforce Service Cloud
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