33 escalation engineer jobs at 20 companies in Aromas, CA
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Staff Manufacturing Engineer
Milpitas, California, United States
$112k-$168k/yr OnsiteFull Time
10+ YOEBachelor's in engineering/physics with 10+ years in semiconductor capital equipment; strong hands-on troubleshooting; experience in sustaining engineering, manufacturing operations, and technical escalation; strong systems engineering and root cause analysis
3mo
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Mechanical Engineer
Santa Clara, California, United States
$124k-$171k/yr OnsiteFull Time
Doctorate in Mechanical Engineering or related field (GPA ≥3.5), strong CAD (NX/UG) and FEA/thermal/flow analysis skills, prototype testing experience, and ability to support manufacturing and field escalations.
NX, UG
2mo
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Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina or United States
$120k-$275k/yr HybridFull Time
Bachelor's in EE/Networking or related; significant advanced networking and escalation engineering experience; deep hands-on knowledge of Juniper/HPE platforms; ability to analyze support-case data and influence product and engineering decisions.
ACX Series Routers, EX Series, MX Series, PTX Series, QFX Series, SRX Firewalls, SASE/SSE, Session Smart Router, SD-WAN, Apstra, Junos, Junos EVO, Mist, Jira, Confluence
2mo
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Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina
$120k-$275k/yr RemoteFull Time
Bachelor's in a technical field; significant advanced networking and escalation engineering experience; deep Juniper/HPE networking knowledge; ability to analyze support data and drive serviceability improvements.
Apstra, Junos, Junos EVO, Mist, AIOps, Jira, Confluence
2mo
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Lead Software Engineer - (Forward Deployed Engineer)
Santa Clara, California, United States
$170k-$227k/yr HybridFull Time
7+ YOE7+ years engineering experience, strong backend skills (Java, Python, Scala), distributed systems, enterprise escalations, system design, APIs and data pipelines, frontend experience (React, Angular), cloud (AWS/GCP/Azure), mentoring skills.
Java, Python, Scala, React, Angular, AWS, GCP, Azure
2w
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Product Engineer
Milpitas, California, United States
$118k-$200k/yr OnsiteFull Time
5+ YOEDesign and optimize product serviceability, reduce cost-of-service, support product lifecycle from NPI to obsolescence, and provide technical escalation and training; doctorate/master's/bachelor's with corresponding experience required.
Merlin, Solution Point
1w
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Global Product Support Engineer 4
Fremont, California, United States
$104k-$231k/yr OnsiteFull Time
8+ YOEBS/AS in Electrical or Mechanical Engineering (Bachelor's preferred), typically 8+ years semiconductor equipment experience, field service and customer support experience, ability to lead escalations and technical investigations, travel ~50% annually.
3w
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Sr. Engineer II, Sensor - Sensor Performance Engineering (Hybrid)
Sunnyvale or Austin or Redmond
$160k-$250k/yr HybridFull Time
10+ YOE10+ years Windows kernel/kernel-mode or deep systems engineering; expert with WPA/xperf/ETW/WPP/ETL analysis; strong Windows kernel API knowledge; experience with large-scale performance investigations and customer escalations.
Windows Performance Analyzer (WPA), xperf, ETW, WPP, ETL, ETWReader, SQL Server, AnyConnect
1w
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Technical Product Support Engineer
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Provide technical support, escalations, installations, troubleshooting, system performance reporting, and documentation for customer equipment.
5d
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Platform Engineer - Workstations & Servers
Milpitas, California, United States
$150k-$180k/yr OnsiteFull Time
Extensive HPC, workstation, or enterprise systems experience; multi-GPU integration, thermal management, Linux administration, customer escalations, on-site installation, bash scripting, and strong communication skills.
Linux, Ubuntu, Rocky, RHEL, Windows Pro, Windows Server, CUDA, ROCm, IPMI, BMC, bash, GPU, BIOS, firmware
2w
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Global Product Support Engineer 4
Fremont, California, United States
$104k-$231k/yr OnsiteFull Time
8+ YOEBS/AS in EE/ME preferred, typically 8+ years semiconductor equipment and field support experience, strong troubleshooting, escalation, customer-facing and technical leadership skills.
1mo
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Customer Reliability Engineer, Hypershield (remote)
San Jose or North Dakota or Montana or Maine or Ohio or Nebraska or Louisiana or Texas or Nevada or Hawaii or Georgia or Mississippi or Connecticut or Colorado or Wyoming or Wisconsin or West Virginia or Maryland or California or Vermont or New York or New Jersey or Arkansas or South Dakota or Pennsylvania or Michigan or Indiana or Idaho or Arizona or New Mexico or New Hampshire or Kentucky or Alabama or South Carolina or Illinois or Missouri or Massachusetts or Iowa or Tennessee or North Carolina or Minnesota or Kansas or Alaska or Rhode Island or Delaware or Washington or Virginia or Utah or Oregon or Florida or Oklahoma
$158k-$201k/yr RemoteFull Time
8+ YOEExperience troubleshooting enterprise network and data-center incidents, deep Nexus/NX-OS and Linux/Kubernetes knowledge, customer-facing escalation experience, bachelor's+8 years or equivalent, strong communication skills.
Cisco Nexus, NX-OS, Linux, Kubernetes, Helm, NetFlow/IPFIX, vSphere, NX-API, NETCONF/RESTCONF, gNMI, Ansible, Cisco Nexus Dashboard
2mo
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Lead Software Engineer - (Forward Deployed Engineer)
Santa Clara, California, United States
$170k-$227k/yr HybridFull Time
7+ YOE7+ years software engineering experience, strong backend skills (Java/Python/Scala), distributed systems and system design expertise, experience with enterprise customer escalations, frontend experience (React/Angular), cloud (AWS/GCP/Azure) familiarity, and mentoring ability.
Java, Python, Scala, React, Angular, AWS, GCP, Azure
1mo
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Software Engineer - Customer Escalations - C++
Mountain View or United States
$120k-$200k/yr HybridFull Time
3+ YOERequires U.S. citizenship and residence in the U.S.; 3+ years software engineering experience in customer engineering/support; expertise in C++, Python, PowerShell; experience with virtualization/cloud (vSphere, AWS, Azure), Windows/Linux, Active Directory, DNS, debugging tools and root-cause analysis; strong communication and teamwork.
C++, Python, PowerShell, WinDbg, Wireshark, vSphere, AWS, Azure, Horizon, Active Directory, DNS, Git, Perforce, JIRA, Jenkins
1w
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Senior IT Support Engineer
Mountain View, California, United States
$80k-$100k/yr OnsiteFull Time
5+ YOE5+ years IT experience as a top-level escalation point; deep hands-on admin of Okta, Google Workspace, Jamf Pro, Rippling, 1Password and Jira Service Management; Notion documentation; automation with Zapier; mentoring and process ownership.
Okta, Google Workspace, Jamf Pro, Rippling, 1Password, Jira Service Management, Notion, Zapier, Slack
1w
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Senior Director of Engineering, GCE Core Virtualization
Seattle or Kirkland or Sunnyvale
$364k-$505k/yr OnsiteFull Time
15+ YOEBachelor's degree or equivalent, 15+ years software engineering leadership, experience with cloud platforms and large-scale infrastructure, strong customer escalation and security experience.
Google Cloud Platform
1mo
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Manager, Field Application Engineering - ODM Support
Santa Clara, California, United States
$192k-$305k/yr OnsiteFull Time
8+ YOE4+ Mgmt8+ years in rack integration/datacenter systems/manufacturing or partner-facing engineering, 4+ years leading teams, BS/MS in engineering or equivalent, Linux skills, experience with server/rack/GPU/integration and escalation management.
Linux
1w
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Fleet Care Lead
Marina or Santa Cruz
$151k-$207k/yr OnsiteFull Time
8+ YOE2+ MgmtBachelor's in engineering or equivalent,8+ years OEM/aircraft maintenance experience,2+ years people management,knowledge of in-service documentation,strong communication and escalation skills.
CSL, ACR, SB, ADL, SRM
4d
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Sr. Technical Program Manager, Product Escalations
Sunnyvale, California, United States
$157k-$180k/yr OnsiteFull Time
7+ YOERequires 7+ years in technical support, escalation, account, incident, customer success engineering, or technical program management; enterprise escalation, SaaS/cloud, cross-functional, RCA, and executive communication experience.
Jira, Salesforce, ServiceNow, PagerDuty, Zendesk, ITIL, SRE
1mo
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Senior Technical Lead, New Product Development, SiC & Si Power Discretes/Modules
Scottsdale or San Jose
OnsiteFull Time
10+ YOEMaster's/PhD in EE/Materials/Physics, 10+ years in power semiconductor product development (SiC/Si MOSFET preferred), deep device and packaging expertise, proven cross-functional leadership, escalation and executive communication skills.
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