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72 escalation engineer jobs at 48 companies in California

2w
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Global Technical Escalation Engineer
Dublin or Minnesota or Arkansas or Connecticut or Delaware or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Massachusetts or Michigan or Mississippi or Montana or Nebraska or Nevada or New Hampshire or New Mexico or North Dakota or Oklahoma or Rhode Island or South Carolina or South Dakota or Utah or Vermont or Washington or West Virginia or Wisconsin or Wyoming or District of Columbia or Ohio or Alabama or Pennsylvania or New Jersey or Oregon or Virginia or Missouri or Florida or Maryland or Tennessee or North Carolina or Texas or California or Colorado or Arizona or Hawaii or Illinois or Alaska or New York
$40-$61/hr RemoteFull Time
ZEISS
ZEISS: Produces high-precision optical systems and optoelectronic technologies.
5+ YOEBA/BS in engineering preferred, ~5+ years field support or escalation engineering experience, strong electronics/optics/software skills, database (InterBase, MySQL) and remote support experience, international travel ~10%, fluent English.
InterBase, MySQL
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2w
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Escalation Manager
San Mateo, California, United States
$116k-$143k/yr HybridFull Time
Freshworks
FreshworksNASDAQ: FRSH: Provides cloud-based customer support and IT management software.
6+ YOE6+ years in enterprise support/CS/TPM/incident management in SaaS, 3+ years handling high-severity executive escalations, experience with enterprise accounts, cross-functional partner with Product/Engineering, strong executive communication and RCA skills.
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1w
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Senior Staff Engineer, Escalation Support Engineering
Richardson or Massachusetts or Pennsylvania or Minnesota or Texas or Arizona or Oregon or California
RemoteFull Time
Celestica
CelesticaNYSE: CLS: Provides design, manufacturing, and supply chain solutions for electronics.
10+ YOEExpertise with SONiC and FRR, deep networking protocol knowledge (BGP/OSPF/ISIS/VXLAN/EVPN etc.), switching and routing architecture, Linux proficiency, customer-facing escalation experience, technical writing; travel up to 10%.
SONiC, FRR, Linux, Python
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2mo
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Staff Manufacturing Engineer
Milpitas, California, United States
$112k-$168k/yr OnsiteFull Time
Onto Innovation
Onto InnovationNYSE: ONTO: Provides metrology and inspection solutions for semiconductor manufacturers.
10+ YOEBachelor's in engineering/physics with 10+ years in semiconductor capital equipment; strong hands-on troubleshooting; experience in sustaining engineering, manufacturing operations, and technical escalation; strong systems engineering and root cause analysis
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3mo
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Mechanical Engineer
Santa Clara, California, United States
$124k-$171k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Manufacturers of equipment for semiconductor and display production.
Doctorate in Mechanical Engineering or related field (GPA ≥3.5), strong CAD (NX/UG) and FEA/thermal/flow analysis skills, prototype testing experience, and ability to support manufacturing and field escalations.
NX, UG
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2w
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Applications Support Engineer
Rancho Cordova, California, United States
$75k/yr OnsiteFull Time
Nidec
NidecTokyo Stock Exchange: 6594: Manufactures electric motors and electronic components for industrial applications.
Troubleshoot field products, analyze electronic circuits, produce wiring drafts, manage escalations, and communicate with customers; bachelor's in engineering preferred.
AutoCAD
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Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina or United States
$120k-$275k/yr HybridFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides edge-to-cloud IT infrastructure and platform services.
Bachelor's in EE/Networking or related; significant advanced networking and escalation engineering experience; deep hands-on knowledge of Juniper/HPE platforms; ability to analyze support-case data and influence product and engineering decisions.
ACX Series Routers, EX Series, MX Series, PTX Series, QFX Series, SRX Firewalls, SASE/SSE, Session Smart Router, SD-WAN, Apstra, Junos, Junos EVO, Mist, Jira, Confluence
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1mo
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Switching Software Customer Engineering Escalations
Roseville, California, United States
$137k-$277k/yr HybridFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Providing global edge-to-cloud infrastructure and IT solutions for businesses.
6+ YOE6+ years production switching and data center networking experience; deep troubleshooting with logs/pcaps/telemetry; EVPN/VXLAN and fabric knowledge; Linux, Visual Studio, Jira/Confluence, Python, Bash familiarity; strong communication and incident leadership.
Linux, Visual Studio, Jira, Confluence, Python, Bash
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Equipment Engineer
Reno or San Francisco or Singapore
OnsiteFull Time
Amperesand
Amperesand: Manufactures solid-state transformers for AI data centers and grids.
3+ YOEBachelor's or Master's in engineering, 3+ years in automated high-volume manufacturing, proficiency in root-cause analysis and continuous improvement, ability to read electrical/mechanical schematics, lead cross-functional projects, support 24/7 escalations.
Fanuc, Ignition, FactoryTalk, TIA Portal, SolidWorks, CATIA, NX, Creo, MES, SCADA, PLC
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2mo
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Sr. Network Engineer (Serviceability)
Spring or San Jose or California or Texas or North Carolina
$120k-$275k/yr RemoteFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides global edge-to-cloud technology solutions and IT infrastructure services.
Bachelor's in a technical field; significant advanced networking and escalation engineering experience; deep Juniper/HPE networking knowledge; ability to analyze support data and drive serviceability improvements.
Apstra, Junos, Junos EVO, Mist, AIOps, Jira, Confluence
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2mo
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Lead Software Engineer - (Forward Deployed Engineer)
Santa Clara, California, United States
$170k-$227k/yr HybridFull Time
Eightfold.ai
Eightfold.ai: AI-native platform for talent management and workforce optimization.
7+ YOE7+ years engineering experience, strong backend skills (Java, Python, Scala), distributed systems, enterprise escalations, system design, APIs and data pipelines, frontend experience (React, Angular), cloud (AWS/GCP/Azure), mentoring skills.
Java, Python, Scala, React, Angular, AWS, GCP, Azure
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3w
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Product Engineer
Milpitas, California, United States
$118k-$200k/yr OnsiteFull Time
KLA
KLANASDAQ: KLAC: Provides process control and yield management for semiconductor manufacturing.
5+ YOEDesign and optimize product serviceability, reduce cost-of-service, support product lifecycle from NPI to obsolescence, and provide technical escalation and training; doctorate/master's/bachelor's with corresponding experience required.
Merlin, Solution Point
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2w
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Global Product Support Engineer 4
Fremont, California, United States
$104k-$231k/yr OnsiteFull Time
Lam Research
Lam ResearchNASDAQ: LRCX: Designs and manufactures wafer fabrication equipment for the semiconductor industry.
8+ YOEBS/AS in Electrical or Mechanical Engineering (Bachelor's preferred), typically 8+ years semiconductor equipment experience, field service and customer support experience, ability to lead escalations and technical investigations, travel ~50% annually.
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4w
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Sr. Engineer II, Sensor - Sensor Performance Engineering (Hybrid)
Sunnyvale or Austin or Redmond
$160k-$250k/yr HybridFull Time
CrowdStrike
CrowdStrikeNASDAQ: CRWD: Provides cloud-native endpoint protection and cybersecurity services.
10+ YOE10+ years Windows kernel/kernel-mode or deep systems engineering; expert with WPA/xperf/ETW/WPP/ETL analysis; strong Windows kernel API knowledge; experience with large-scale performance investigations and customer escalations.
Windows Performance Analyzer (WPA), xperf, ETW, WPP, ETL, ETWReader, SQL Server, AnyConnect
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2d
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GPU Infrastructure Engineer
Mountain View, California, United States
$175k-$260k/yr HybridFull Time
Rune
Rune: Builds modular data centers that monetize wasted renewable energy.
Requires RoCEv2/RDMA, NCCL, GPU diagnostics, Linux administration, fleet automation, networking, driver and firmware compatibility, and customer-facing production escalation experience.
RDMA, RoCEv2, ECN, DCQCN, PFC, DCBX, Mellanox ConnectX, NCCL, perftest, nccl-tests, NVLink, NVSwitch, NVIDIA DCGM, nvidia-smi, Xid, Linux, SSH, fail2ban, sshd, Ansible, InfiniBand, OpenSM, UFM, Slurm, Kubernetes, Run:AI, SR-IOV
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2w
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Technical Product Support Engineer
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Applied Materials
Applied MaterialsNASDAQ: AMAT: Produces equipment and services for chip and display manufacturing.
Provide technical support, escalations, installations, troubleshooting, system performance reporting, and documentation for customer equipment.
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1w
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Forward Deployed Engineer
San Francisco, California, United States
$185k-$230k/yr RemoteFull Time
Smallstep
Smallstep: Automates digital certificates for secure device and workload identity.
Experience debugging distributed cloud architectures, troubleshooting TLS/mTLS, shipping production Golang code, and owning customer technical escalations; familiarity with enterprise authentication and deployment environments.
Golang, Bash, Terraform, Git, GitHub Actions, SCEP, ACME, SCIM, mTLS, EAP-TLS, RADIUS, PKI, X.509, SSH, TPM, macOS, Windows, Linux, ChromeOS, Jamf, Intune, Workspace ONE, Google Workspace Admin, Iru, Wi-Fi, VPN
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Platform Engineer - Workstations & Servers
Milpitas, California, United States
$150k-$180k/yr OnsiteFull Time
Corsair
CorsairNASDAQ: CRSR: Sells high-performance gaming peripherals and PC hardware components.
Extensive HPC, workstation, or enterprise systems experience; multi-GPU integration, thermal management, Linux administration, customer escalations, on-site installation, bash scripting, and strong communication skills.
Linux, Ubuntu, Rocky, RHEL, Windows Pro, Windows Server, CUDA, ROCm, IPMI, BMC, bash, GPU, BIOS, firmware
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Global Product Support Engineer 4
Fremont, California, United States
$104k-$231k/yr OnsiteFull Time
Lam Research
Lam ResearchNASDAQ: LRCX: Manufacturing equipment used to fabricate advanced semiconductor microchips.
8+ YOEBS/AS in EE/ME preferred, typically 8+ years semiconductor equipment and field support experience, strong troubleshooting, escalation, customer-facing and technical leadership skills.
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1mo
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Customer Reliability Engineer, Hypershield (remote)
San Jose or North Dakota or Montana or Maine or Ohio or Nebraska or Louisiana or Texas or Nevada or Hawaii or Georgia or Mississippi or Connecticut or Colorado or Wyoming or Wisconsin or West Virginia or Maryland or California or Vermont or New York or New Jersey or Arkansas or South Dakota or Pennsylvania or Michigan or Indiana or Idaho or Arizona or New Mexico or New Hampshire or Kentucky or Alabama or South Carolina or Illinois or Missouri or Massachusetts or Iowa or Tennessee or North Carolina or Minnesota or Kansas or Alaska or Rhode Island or Delaware or Washington or Virginia or Utah or Oregon or Florida or Oklahoma
$158k-$201k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOEExperience troubleshooting enterprise network and data-center incidents, deep Nexus/NX-OS and Linux/Kubernetes knowledge, customer-facing escalation experience, bachelor's+8 years or equivalent, strong communication skills.
Cisco Nexus, NX-OS, Linux, Kubernetes, Helm, NetFlow/IPFIX, vSphere, NX-API, NETCONF/RESTCONF, gNMI, Ansible, Cisco Nexus Dashboard
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