12 escalation engineer jobs at 11 companies in Bolingbrook, IL
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Escalation Engineer (Ref#IM0426)
Chicago, Illinois, United States
HybridFull Time
Bachelor's degree in CS or related; experience/coursework in advanced troubleshooting, debugging, deployment, incident management; backend C#, .NET Core/MVC, Python; frontend React, JavaScript; SQL Server/T-SQL/JSON; Azure/AWS; Docker/Kubernetes; API design (RESTful, Webhooks).
C#, .NET Core/MVC, Python, React, JavaScript, SQL Server, T-SQL, JSON, Azure, AWS, Docker, Kubernetes, RESTful, Webhooks
1mo
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Customer Reliability Engineer
Chicago, Illinois, United States
$103k-$159k/yr HybridFull Time
3+ YOE3+ years in technical escalation/Support/CRE/SRE roles; incident response for P1/P2; experience with distributed cloud services; SQL, Python, Bash/Shell, PowerShell, REST APIs; AKS/Azure services; Splunk, Grafana, Kibana, Prometheus; strong communication and troubleshooting.
SQL, Python, Bash/Shell, PowerShell, REST APIs, Azure Kubernetes Service (AKS), Azure services, Splunk, Grafana, Kibana, Prometheus
2d
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Senior UC Engineer
Chicago, Illinois, United States
RemoteFull Time
10+ YOE10+ years in Unified Communications engineering/support; Webex administration, Calling, Contact Center, SIP Trunking, Splunk, CDR, incident management, vendor escalation, and UC monitoring experience.
Cisco Webex Control Hub, Cisco Webex Calling, Cisco Webex Contact Center, IPC Connexus, SIP Trunking, Red Sky, Microsoft Teams Meetings, Splunk, Call Detail Records (CDR), Copilot
2w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
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Application Support Engineer (US)
Chicago, Illinois, United States
$70k-$110k/yr RemoteFull Time
5+ YOE5+ years supporting mission-critical production applications; Linux experience; Bash/Python scripting; SQL; incident management and SLA-driven escalation; willingness to occasionally work nights/weekends.
Linux, Bash, Python, SQL, Grafana, Zabbix, Splunk, Logic Monitor, Kafka, AMQ, Tomcat, AWS, EC2, CloudWatch, S3, FIX, SFTP, Slack, Microsoft Teams
3w
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L2 Desktop Support Engineer
Aurora, Illinois, United States
$55k-$65k/yr FieldFull Time
6+ YOEProvide L2 desktop support using ServiceNow; troubleshoot hardware/software, OS, LAN/WAN, install peripherals, manage inventory, escalate to vendors, travel to sites, work after hours and weekends.
ServiceNow, LAN, WAN
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IT Support Engineer - Tier 2 Escalations Engineer
Chicago, Illinois, United States
$68k-$80k/yr HybridFull Time
3+ YOE3+ years IT infrastructure support (3-4 preferred), 2+ years MSP experience, advanced networking (VLANs, routing, firewalls), experience with Windows Server/Active Directory/Office 365, network diagnostics (Wireshark), RMM/PSA (ConnectWise preferred), valid driver license and vehicle.
Wireshark, ConnectWise, Microsoft Windows Server, Microsoft Active Directory, Microsoft Office 365, Auvik, PRTX, AWS VPC, Azure, SonicWall, Fortinet, Meraki
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Global Escalations Applications Specialist - Laser
Wood Dale, Illinois, United States
$71k-$125k/yr HybridFull Time
4+ YOEBachelor's in engineering or related field; 4+ years in laser marking or industrial equipment service/support; experience with customer-facing escalations; strong data interpretation and cross-functional collaboration; valid U.S. passport.
23h
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Red Team Operator
Chicago or Minnesota or Massachusetts or Maryland or Wisconsin or Washington or White Plains or Reston or Texas or South Carolina or Georgia or Florida or Pennsylvania or North Carolina or Delaware or Connecticut or Crum Lynne or California or Missouri or Boca Raton
$113k-$188k/yr RemoteFull Time
5+ YOERequires 5+ years in penetration testing and red teaming, expertise in privilege escalation, lateral movement, phishing, social engineering, reporting, and Python, Bash, or Git development.
Python, Bash, Git, OSCP, OSCE, GPEN, GWAPT, CISSP, HSA, FSA, AD&D, ESPP
23h
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Red Team Operator
Chicago or Massachusetts or Maryland or Wisconsin or Washington or White Plains or Reston or Texas or Georgia or South Carolina or Florida or North Carolina or Delaware or Connecticut or Crum Lynne or Colorado or California or Missouri or Boca Raton
$113k-$188k/yr RemoteFull Time
5+ YOERequires 5+ years conducting penetration tests and red team operations, expertise in privilege escalation, lateral movement, phishing, social engineering, reporting, and Python, Bash, or Git development.
Python, Bash, Git, OSCP, OSCE, GPEN, GWAPT, CISSP, HSA, FSA, 401(k), Employee Stock Purchase Plan (ESPP)
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Quality Director, EII
Chicago or Mexico
OnsiteFull Time
10+ MgmtBachelor in engineering, 10+ years progressive multi-site quality leadership in manufacturing; experience with QMS, APQP, PPAP, FMEA, SPC, MSA, CAPA; strong stakeholder, customer escalation, and bilingual English/Spanish communication.
Quality Management System (QMS), APQP, PPAP, FMEA, SPC, MSA, CAPA, Lean, Six Sigma, IATF 16949, ISO 9001, PPM, COPQ, NPI
3w
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Senior Manager, End User Technology Engineering
Salisbury or Chicago or Quincy
$151k-$227k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent experience; 5+ years in technology; IT service management, ServiceNow, remote support, incident escalation, and ITIL experience; strong communication and delivery skills.
Windows, macOS, Microsoft Intune, Microsoft Defender, Endpoint Manager, SCCM, JAMF, SysTrack, Zscaler, Windows Hello for Business, Microsoft Authenticator, Citrix RemoteApps, VDI, Azure Virtual Desktop, ServiceNow, ITIL, Agile