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Escalation Engineer (Ref#IM0426)
Chicago, Illinois, United States
HybridFull Time
Bachelor's degree in CS or related; experience/coursework in advanced troubleshooting, debugging, deployment, incident management; backend C#, .NET Core/MVC, Python; frontend React, JavaScript; SQL Server/T-SQL/JSON; Azure/AWS; Docker/Kubernetes; API design (RESTful, Webhooks).
C#, .NET Core/MVC, Python, React, JavaScript, SQL Server, T-SQL, JSON, Azure, AWS, Docker, Kubernetes, RESTful, Webhooks
3w
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Customer Reliability Engineer
Chicago, Illinois, United States
$103k-$159k/yr HybridFull Time
3+ YOE3+ years in technical escalation/Support/CRE/SRE roles; incident response for P1/P2; experience with distributed cloud services; SQL, Python, Bash/Shell, PowerShell, REST APIs; AKS/Azure services; Splunk, Grafana, Kibana, Prometheus; strong communication and troubleshooting.
SQL, Python, Bash/Shell, PowerShell, REST APIs, Azure Kubernetes Service (AKS), Azure services, Splunk, Grafana, Kibana, Prometheus
1w
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Customer Reliability Engineer, Hypershield (remote)
San Jose or North Dakota or Montana or Maine or Ohio or Nebraska or Louisiana or Texas or Nevada or Hawaii or Georgia or Mississippi or Connecticut or Colorado or Wyoming or Wisconsin or West Virginia or Maryland or California or Vermont or New York or New Jersey or Arkansas or South Dakota or Pennsylvania or Michigan or Indiana or Idaho or Arizona or New Mexico or New Hampshire or Kentucky or Alabama or South Carolina or Illinois or Missouri or Massachusetts or Iowa or Tennessee or North Carolina or Minnesota or Kansas or Alaska or Rhode Island or Delaware or Washington or Virginia or Utah or Oregon or Florida or Oklahoma
$158k-$201k/yr RemoteFull Time
8+ YOEExperience troubleshooting enterprise network and data-center incidents, deep Nexus/NX-OS and Linux/Kubernetes knowledge, customer-facing escalation experience, bachelor's+8 years or equivalent, strong communication skills.
Cisco Nexus, NX-OS, Linux, Kubernetes, Helm, NetFlow/IPFIX, vSphere, NX-API, NETCONF/RESTCONF, gNMI, Ansible, Cisco Nexus Dashboard
1mo
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SOC Engineer
New Jersey or New York or Washington or Hawaii or Alaska or Maryland or Connecticut or Rhode Island or Massachusetts or Nevada or Oregon or Arizona or Colorado or Wyoming or Texas or North Dakota or Minnesota or Missouri or Illinois or Wisconsin or Florida or Georgia or Michigan or Ohio or Virginia or Pennsylvania or Delaware or Vermont or New Hampshire or Maine or Utah or Idaho or Montana or New Mexico or South Dakota or Nebraska or Kansas or Oklahoma or Iowa or Arkansas or Louisiana or Mississippi or Alabama or Tennessee or Kentucky or Indiana or South Carolina or North Carolina or West Virginia or California or United States
$84k-$162k/yr RemoteFull Time
2+ YOEIdentify, investigate, escalate, and remediate security alerts in a 24x7 SOC; manage and configure SOC tools; perform scripting/automation; 2+ years SOC experience; BS in CS/IT or equivalent; security certifications preferred.
ExtraHop, Qradar, Splunk, ServiceNow, SIEM Solutions, TrustWave, Microsoft 365 Security Suite, Endpoint Detection & Response Solutions, Email Protection Solutions, Web Content Filtering (WSS), Secure Web Gateway Solutions
3w
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Associate Technical Support Engineer
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or West Virginia or Wyoming
$81k-$93k/yr RemoteFull Time
Customer-facing technical support for government users; troubleshooting front-end issues, documenting incidents, coordinating escalations; US citizenship and ability to obtain Public Trust clearance required.
1d
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L2 Desktop Support Engineer
Aurora, Illinois, United States
$55k-$65k/yr FieldFull Time
6+ YOEProvide L2 desktop support using ServiceNow; troubleshoot hardware/software, OS, LAN/WAN, install peripherals, manage inventory, escalate to vendors, travel to sites, work after hours and weekends.
ServiceNow, LAN, WAN
3w
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Payroll Technical Support Engineer
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yr HybridFull Time
4+ YOE4+ years technical support for payroll/HRIS/HR SaaS; strong payroll systems and data flow knowledge; experience with APIs, integrations, webhooks; familiarity with SQL; root cause analysis and enterprise escalation experience.
APIs, webhooks, SQL, HTML/CSS, HRIS, Bob
3w
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Payroll Technical Support Engineer
New York City or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yr HybridFull Time
4+ YOE4+ years technical support experience with payroll/HRIS/HR SaaS; strong payroll systems and data flow knowledge; troubleshooting, root-cause analysis, enterprise escalation experience; familiarity with APIs, webhooks, and SQL.
APIs, webhooks, SQL, Bob, HTML, CSS
6d
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Customer Experience Engineer – Benefits Administration
New York City or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$103k-$129k/yr RemoteFull Time
4+ YOE4+ years supporting benefits administration or HRIS platforms, strong benefits domain knowledge, experience with integrations/APIs, SQL familiarity, escalation handling, and cross-team collaboration.
APIs, Webhooks, SQL, Zendesk, Salesforce, Jira, Asana, HTML, CSS
1mo
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IT Support Engineer - Tier 2 Escalations Engineer
Chicago, Illinois, United States
$68k-$80k/yr HybridFull Time
3+ YOE3+ years IT infrastructure support (3-4 preferred), 2+ years MSP experience, advanced networking (VLANs, routing, firewalls), experience with Windows Server/Active Directory/Office 365, network diagnostics (Wireshark), RMM/PSA (ConnectWise preferred), valid driver license and vehicle.
Wireshark, ConnectWise, Microsoft Windows Server, Microsoft Active Directory, Microsoft Office 365, Auvik, PRTX, AWS VPC, Azure, SonicWall, Fortinet, Meraki
1mo
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Global Escalations Applications Specialist - Laser
Wood Dale, Illinois, United States
$71k-$125k/yr HybridFull Time
4+ YOEBachelor's in engineering or related field; 4+ years in laser marking or industrial equipment service/support; experience with customer-facing escalations; strong data interpretation and cross-functional collaboration; valid U.S. passport.
1mo
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Director of Engineering - Hosting
United States or San Francisco or Chicago
$216k-$270k/yr RemoteFull Time
12+ YOE3+ Mgmt12+ years engineering experience with 3+ years managing managers; deep distributed-systems and cloud infrastructure expertise; experience with GCP/AWS/Azure, Kubernetes, databases, on-call operations, customer escalations, and executive communication.
GCP, AWS, Azure, Kubernetes, Nginx, MySQL, Redis, Memcached, PostgreSQL, Elasticsearch, PHP, Node.js, Go, Python, CDN, LLM
1mo
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Technical Account Manager
Needham or California or Connecticut or Florida or Georgia or Illinois or Massachusetts or Maryland or Maine or Michigan or New Hampshire or New Jersey or New York or North Carolina or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Washington or Virginia
$124k-$143k/yr RemoteFull Time
5+ YOE5+ years in TAM/Solutions Engineer/Technical Consultant roles; experience with SaaS/FinTech, API and SSO integrations, platform architecture, onboarding, escalations, and client-facing technical strategy.
APIs, SSO
1mo
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Quality Director, EII
Chicago or Mexico
OnsiteFull Time
10+ MgmtBachelor in engineering, 10+ years progressive multi-site quality leadership in manufacturing; experience with QMS, APQP, PPAP, FMEA, SPC, MSA, CAPA; strong stakeholder, customer escalation, and bilingual English/Spanish communication.
Quality Management System (QMS), APQP, PPAP, FMEA, SPC, MSA, CAPA, Lean, Six Sigma, IATF 16949, ISO 9001, PPM, COPQ, NPI
1mo
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Sr. Manager, Powertrain Production Programs
Normal, Illinois, United States
$161k-$201k/yr OnsiteFull Time
8+ YOE3+ MgmtBachelor's in engineering or related field, 8+ years relevant experience, 3+ years people leadership, structured problem solving (8D/A3/5-Why), cross-functional manufacturing/program execution and escalation experience, strong communication.
2w
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Director, Presales Engineering
Texas or Florida or Pittsburgh or Colorado or Illinois or Draper or Sunnyvale or Massachusetts
OnsiteFull Time
Proofpoint: Provides cybersecurity solutions for email, cloud, and data protection.
10+ YOE5+ Mgmt10+ years in presales/technical consulting, 5+ years leading technical teams; experience with escalations, AI workflows, governance, and cross-functional coordination.
Salesforce, Jira, Confluence, GitHub, Slack, Microsoft Teams, Google Workspace, Workday, CyberArk, SailPoint, vector databases, MCP servers, enterprise AI platforms
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