15 escalation engineer jobs at 13 companies in Cotati, CA
1mo
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Equipment Engineer
Reno or San Francisco or Singapore
OnsiteFull Time
3+ YOEBachelor's or Master's in engineering, 3+ years in automated high-volume manufacturing, proficiency in root-cause analysis and continuous improvement, ability to read electrical/mechanical schematics, lead cross-functional projects, support 24/7 escalations.
Fanuc, Ignition, FactoryTalk, TIA Portal, SolidWorks, CATIA, NX, Creo, MES, SCADA, PLC
2d
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Forward Deployed Engineer
San Francisco, California, United States
$185k-$230k/yr RemoteFull Time
Experience debugging distributed cloud architectures, troubleshooting TLS/mTLS, shipping production Golang code, and owning customer technical escalations; familiarity with enterprise authentication and deployment environments.
Golang, Bash, Terraform, Git, GitHub Actions, SCEP, ACME, SCIM, mTLS, EAP-TLS, RADIUS, PKI, X.509, SSH, TPM, macOS, Windows, Linux, ChromeOS, Jamf, Intune, Workspace ONE, Google Workspace Admin, Iru, Wi-Fi, VPN
2mo
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Customer Support Engineer
San Francisco, California, United States
$120k-$160k/yr HybridFull Time
3+ YOE3+ years in technical/developer support or software engineering; experience shipping production code, APIs/webhooks, high-volume ticket triage, debugging and escalation; building support tooling/runbooks; strong communication and problem-solving.
FHIR, HL7, SMART on FHIR, Pylon
2w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
2d
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Technical Escalations Engineer 2 (Agent) - US-West
Denver or San Francisco
$85k-$113k/yr HybridFull Time
Requires system-level troubleshooting across Linux, Windows, and MacOS; CLIs, APIs, YAML/JSON, Docker, Kubernetes, and scripting with Python, Go, or Bash. Mentoring and customer escalation experience are emphasized.
Linux, Windows, MacOS, CLI, APIs, YAML, JSON, Docker, Kubernetes, Python, Go, Bash, Zendesk, Jira, Confluence, Datadog
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Foundry Support Desk Engineer
Houston or New York City or San Francisco or Seattle
$80k-$100k/yr OnsiteFull Time
2+ YOE2+ years with Foundry or similar platforms, hands-on Spark and data-pipeline troubleshooting, experience with support triage/escalation, strong written and verbal communication, and documentation skills.
Foundry, Spark, Palantir
1w
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Senior Production Support Engineer
United States or Oakland
$87k-$127k/yr HybridFull Time
8+ YOE8+ years in technical/production support for B2B customers; strong API, SQL, logging/monitoring, incident and escalation management; payments experience preferred; strong communication and troubleshooting skills.
cURL, SQL, Datadog, Salesforce, Jira
1w
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Senior Production Support Engineer
United States or Oakland
$87k-$127k/yr RemoteFull Time
8+ YOE8+ years in technical/production support for B2B customers, payments knowledge preferred, expert SQL, Datadog experience, API troubleshooting (cURL/HTTP), strong communication and incident/escalation management.
cURL, HTTP, SQL, Datadog, Salesforce, Jira
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Engineering Manager
San Francisco, California, United States
$250k-$300k/yr OnsiteFull Time
Proven engineering manager with experience shipping through teams, metrics-driven reliability/process design, incident/RCAs, hiring and scaling, customer-facing escalation handling, and familiarity with Rust migrations and startup/open-source environments.
Rust, Python
3mo
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Robotic Support Specialist
San Francisco or California
$90k-$110k/yr OnsiteFull Time
1+ YOEProvide onsite robotic operations support; triage, troubleshoot, document, and escalate issues; assist in deployment and maintenance of deployed robotic fleet.
Bash, Python, JavaScript, Linux, ROS, APIs
3w
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Deployment Technician
Dallas or Buffalo or Rye Brook or Iselin or New York City or San Francisco or California or Colorado or Massachusetts or Washington or Washington
$46k-$83k/yr OnsiteFull Time
Hands-on data center technician work; follow procedures, perform rack inspections, connect cabling, assist power-up, document and escalate issues, OSHA10 and PPE required, able to work rotating 24x7 shifts and travel between sites.
Microsoft, Google, Amazon, Skillsoft
1mo
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Cloud Technical Account Manager, ES - NAMER - US-ISV
Seattle or Mountain View or San Francisco
$154k-$239k/yr OnsiteFull Time
5+ YOE5+ years technical engineering and distributed applications experience; customer-facing enterprise support background; ability to advise on AWS services and escalate to engineers; travel ~10%.
EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT
1mo
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Senior Manager, Software Engineering
Santa Clara or San Francisco or San Jose
$185k-$298k/yr OnsiteFull Time
15+ YOEB.S. or M.S. in CS/Engineering, 15+ years in software and networking with strong network security focus, proven engineering leadership, hands-on C/C++/Go on Unix, experience managing escalations; VPN and cloud/Kubernetes familiarity preferred.
C, C++, Go, Unix, Kubernetes
1mo
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Residential Energy Specialist | L3 Resolution
San Francisco, California, United States
FieldFull Time
7+ YOE7+ years residential energy experience, technical electrical/engineering degree or equivalent, escalation management, strong communication and critical thinking, willingness to travel 75%, bilingual French/English a plus.
1mo
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Technical Support Specialist , UK
United Kingdom or San Francisco
£40k-£60k/yr RemoteFull Time
5+ YOE5+ years in technical support or support engineering in SaaS, hands-on platform/integration investigation, experience with APIs/webhooks and observability tools, strong incident communication and escalation skills, UK-based.
Datadog, New Relic, Grafana, Pylon, Zendesk
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