10 escalation engineer jobs at 8 companies in Covington, GA
1d
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Morpheus Enterprise and Morpheus VM Essentials Support Engineer
Fort Collins or Alpharetta or Spring
$111k-$211k/yr OnsiteFull Time
7+ YOEBachelor's or master's degree in software engineering or computer science, 7+ years of technical experience, virtualization and cloud expertise, escalation and RCA leadership, troubleshooting, communication, and mentoring skills.
VM Essentials, Morpheus Enterprise, hypervisor, cloud orchestration, virtualization, automation
1mo
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LAS Engineer
Suwanee or Atlanta or Boston or Canada or United States or North America
$100k-$130k/yr FieldFull Time
5+ YOEExperience supporting mission-critical electrical power systems (UPS, battery systems, static transfer switches); advanced troubleshooting, commissioning and escalation coordination; valid driver\u000blicense and ability to travel (domestic and international); technical education or equivalent experience.
Microsoft Windows, Cloud-connected service platforms, Remote diagnostic tools, Remote connectivity platforms, Manufacturer software tools, Command-line tools, EMS/SCADA
6d
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Pagerduty Engineer
Atlanta, Georgia, United States
$90k-$120k/yr OnsiteFull Time
8+ YOE8+ years experience managing PagerDuty platform, configuring services/escalations, and integrating with ServiceNow and monitoring tools.
PagerDuty, ServiceNow, Dynatrace, SevOne, APM, webhooks
1d
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Morpheus Enterprise and Morpheus VM Essentials Support Engineer
Fort Collins or Alpharetta or Spring
$111k-$211k/yr OnsiteFull Time
7+ YOEBachelor's or master's degree in software engineering, computer science, or equivalent; 7+ years of technical experience in virtualization, cloud management, or enterprise support; expertise in complex troubleshooting and escalations.
VM Essentials, Morpheus Enterprise, hypervisor, cloud orchestration, Microsoft Excel
1d
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Morpheus Enterprise and Morpheus VM Essentials Support Engineer
Fort Collins or Alpharetta or Spring
$111k-$211k/yr OnsiteFull Time
7+ YOEBachelor's or master's degree in software engineering or computer science, 7+ years of technical experience, virtualization and cloud expertise, escalation and RCA leadership, troubleshooting, communication, and mentoring skills.
VM Essentials, Morpheus Enterprise, virtualization, hypervisor, cloud, automation
3d
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Production Support Engineer
Atlanta, Georgia, United States
HybridFull Time
Experience troubleshooting applications, integrations, APIs, logs and automations; strong customer-service mindset; ability to document incidents and escalate; interest in growing into integration/development roles.
4w
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Principal AI-Driven Enterprise Support Engineer
Seattle or Atlanta or Hoboken or Richardson or Sandy or United States
HybridFull Time
10+ YOE10+ years supporting enterprise SaaS/CCaaS, experience leading high-severity escalations, strong executive presence, technical troubleshooting across integrations/telephony/APIs, and experience leveraging AI-enabled workflows.
NICE CXone, Genesys, Cisco, Amazon Connect, Five9, APIs
6d
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Sr Technical Account Manager
Omaha or Norcross
HybridFull Time
5+ YOE5+ years in technical account management or similar, experience with enterprise SaaS/cloud/payments, bachelor\u0019s in CS/Engineering/Info Systems or equivalent, strong communication and escalation management skills.
2w
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Demand Manager Project Execution
Marietta, Georgia, United States
OnsiteFull Time
5+ YOE5-7 years procurement or supply chain experience in technical/engineering settings, RFx and supplier performance management, strong analytical and negotiation skills, ability to manage escalations; international travel up to 5%.
1w
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CS Program Manager
Atlanta or Newport News
HybridFull Time
5+ YOE3+ Mgmt5+ years project management experience, 3+ years leading cross-functional teams, BS/BA in engineering, knowledge of warehouse & distribution, client relationship and escalation management; PMP/Scrum certifications desirable.