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Escalation Engineer (Ref#IM0426)
Chicago, Illinois, United States
HybridFull Time
Bachelor's degree in CS or related; experience/coursework in advanced troubleshooting, debugging, deployment, incident management; backend C#, .NET Core/MVC, Python; frontend React, JavaScript; SQL Server/T-SQL/JSON; Azure/AWS; Docker/Kubernetes; API design (RESTful, Webhooks).
C#, .NET Core/MVC, Python, React, JavaScript, SQL Server, T-SQL, JSON, Azure, AWS, Docker, Kubernetes, RESTful, Webhooks
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Customer Reliability Engineer
Chicago, Illinois, United States
$103k-$159k/yr HybridFull Time
3+ YOE3+ years in technical escalation/Support/CRE/SRE roles; incident response for P1/P2; experience with distributed cloud services; SQL, Python, Bash/Shell, PowerShell, REST APIs; AKS/Azure services; Splunk, Grafana, Kibana, Prometheus; strong communication and troubleshooting.
SQL, Python, Bash/Shell, PowerShell, REST APIs, Azure Kubernetes Service (AKS), Azure services, Splunk, Grafana, Kibana, Prometheus
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
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L2 Desktop Support Engineer
Aurora, Illinois, United States
$55k-$65k/yr FieldFull Time
6+ YOEProvide L2 desktop support using ServiceNow; troubleshoot hardware/software, OS, LAN/WAN, install peripherals, manage inventory, escalate to vendors, travel to sites, work after hours and weekends.
ServiceNow, LAN, WAN
1mo
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IT Support Engineer - Tier 2 Escalations Engineer
Chicago, Illinois, United States
$68k-$80k/yr HybridFull Time
3+ YOE3+ years IT infrastructure support (3-4 preferred), 2+ years MSP experience, advanced networking (VLANs, routing, firewalls), experience with Windows Server/Active Directory/Office 365, network diagnostics (Wireshark), RMM/PSA (ConnectWise preferred), valid driver license and vehicle.
Wireshark, ConnectWise, Microsoft Windows Server, Microsoft Active Directory, Microsoft Office 365, Auvik, PRTX, AWS VPC, Azure, SonicWall, Fortinet, Meraki
1mo
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Global Escalations Applications Specialist - Laser
Wood Dale, Illinois, United States
$71k-$125k/yr HybridFull Time
4+ YOEBachelor's in engineering or related field; 4+ years in laser marking or industrial equipment service/support; experience with customer-facing escalations; strong data interpretation and cross-functional collaboration; valid U.S. passport.
1mo
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Director of Engineering - Hosting
United States or San Francisco or Chicago
$216k-$270k/yr RemoteFull Time
12+ YOE3+ Mgmt12+ years engineering experience with 3+ years managing managers; deep distributed-systems and cloud infrastructure expertise; experience with GCP/AWS/Azure, Kubernetes, databases, on-call operations, customer escalations, and executive communication.
GCP, AWS, Azure, Kubernetes, Nginx, MySQL, Redis, Memcached, PostgreSQL, Elasticsearch, PHP, Node.js, Go, Python, CDN, LLM
1mo
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Quality Director, EII
Chicago or Mexico
OnsiteFull Time
10+ MgmtBachelor in engineering, 10+ years progressive multi-site quality leadership in manufacturing; experience with QMS, APQP, PPAP, FMEA, SPC, MSA, CAPA; strong stakeholder, customer escalation, and bilingual English/Spanish communication.
Quality Management System (QMS), APQP, PPAP, FMEA, SPC, MSA, CAPA, Lean, Six Sigma, IATF 16949, ISO 9001, PPM, COPQ, NPI