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16 escalation engineer jobs at 13 companies in Euless, TX

1mo
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Escalation Engineer - Dallas
Coppell or Tel Aviv-Yafo
HybridFull Time
Island
Island: Secure enterprise browser for managed, protected work environments.
5+ YOE5+ years in technical escalation/support, networking fundamentals (TCP/IP, DNS, TLS/SSL), web debugging (HAR, net-export), log analysis with observability platforms, Windows/macOS internals, cybersecurity awareness, strong written communication and autonomous investigation skills.
Chromium, HAR, net-export, Coralogix, Sentry, New Relic, JavaScript, C#, Go, Python, PowerShell, Bash, TCP/IP, DNS, TLS/SSL, VPN, SSO, SAML, OAuth/OIDC, Azure AD, Okta
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1mo
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Escalation Engineer - Toronto
Richmond Hill or Tel Aviv or Dallas
HybridFull Time
Island
Island: Secure enterprise browser for managed, protected work environments.
5+ YOE5+ years in technical support/escalation, networking fundamentals (TCP/IP, DNS, TLS/SSL, proxy, VPN), web debugging (Chromium traces, HAR), log/observability analysis, Windows/macOS internals, cybersecurity awareness, strong written communication and autonomous investigation skills.
Chromium, Browser developer tools, HAR, net-export, HTTP/HTTPS, Coralogix, Sentry, New Relic, TCP/IP, DNS, TLS/SSL, VPN, Windows, macOS, SSO, SAML, OAuth/OIDC, Azure AD, Okta, JavaScript, C#, Go, Python, Microsoft PowerShell, Bash
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1w
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Senior Network Escalation Engineer
Dallas or New York
$125k/yr OnsiteFull Time
ECI
ECI: Managed IT and cybersecurity services for financial institutions.
8+ YOEBachelor's or equivalent preferred, 8+ years network support and project experience, expert-level certifications (CCIE preferred), hands-on experience with Cisco Meraki/ISR/Catalyst, Palo Alto, SonicWall, FortiGate; strong routing, switching, VPN, wireless, and troubleshooting skills.
Cisco Meraki, Cisco ISR, Catalyst, Palo Alto, SonicWall, FortiGate, GlobalProtect, AnyConnect
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1w
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Support Escalation Manager
Irving or Charlotte or Fargo
$98k-$188k/yr RemoteFull Time
Microsoft
MicrosoftNASDAQ: MSFT: Develops software, services, devices, and cloud computing solutions.
5+ YOE5+ years escalation management and advanced technical experience with Microsoft technologies; degree or equivalent experience; ability to collaborate across engineering/operations, manage complex incidents, and drive process improvements.
Microsoft 365, Azure, DevCenter, Azure Fundamentals, M365 Fundamentals
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1mo
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Technical Leader- SDWAN/Routing Escalations
Richardson or Research Triangle Park or United States or Canada or New York City or New York or Washington or Illinois
$149k-$219k/yr HybridFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
6+ YOEBachelor's (CS/CE/EE/SE) +8 years or Master's +6 years, strong L2/L3 networking and routing protocol knowledge (OSPF, BGP, MPLS, etc.), troubleshooting/debugging experience, customer communication skills, on-call support experience.
TCP/IP, FTP, DHCP, HTTP, Multicast, OSPF, BGP, VRRP, DNS, MPLS, BFD, QoS, AWS, Azure, Python, ASR1k, ISR4k, ENCS, CSR Cloud Services Router, CSP Cloud Services Platform, Cisco Catalyst SDWAN (Viptela)
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2mo
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Senior Network Engineer
Dallas, Texas, United States
RemoteFull Time
IREN
IRENNASDAQ: IREN: Operates renewable-powered data centers for AI and Bitcoin mining
Tier 3 escalation, design, operation of data center networks for AI/ML workloads; automation and observability.
Python, Ansible, Terraform, VXLAN, EVPN, BGP, OSPF, IS-IS, SNMP, NetFlow, sFlow, RDMA, RoCEv2, InfiniBand, DPU/SmartNIC, cloud and hybrid networking
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1w
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Principal AI-Driven Enterprise Support Engineer
Seattle or Atlanta or Hoboken or Richardson or Sandy or United States
HybridFull Time
NICE
NICENASDAQ: NICE: Provides AI-powered software for customer engagement and financial compliance.
10+ YOE10+ years supporting enterprise SaaS/CCaaS, experience leading high-severity escalations, strong executive presence, technical troubleshooting across integrations/telephony/APIs, and experience leveraging AI-enabled workflows.
NICE CXone, Genesys, Cisco, Amazon Connect, Five9, APIs
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2mo
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Advanced Technical Support Group Engineer- Remote
Rockleigh or Plano
$77k-$110k/yr RemoteFull Time
Crestron
Crestron: Designs and manufactures advanced automation and control systems.
6+ YOEHandle escalated technical support; remote and onsite assistance; strong AV, software, and project management skills; Crestron tools experience; excellent communication.
Microsoft Windows, MacOS, MS 365 (Excel, Word, PowerPoint); Teams
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1w
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Mortgage Data Services
Dallas, Texas, United States
$70k-$75k/yr OnsiteFull Time
Tata Consultancy Services
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
8+ YOEMonitoring and triage of customer-facing APIs, microservices, portals and document workflows; rapid incident triage, log analysis, and coordinated escalation.
APIs, REST API, microservices, Synthetic monitoring, Real user monitoring, log aggregation
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1d
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Deployment Technician
Dallas or Buffalo or Rye Brook or Iselin or New York City or San Francisco or California or Colorado or Massachusetts or Washington or Washington
$46k-$83k/yr OnsiteFull Time
Kyndryl
KyndrylNYSE: KD: Manages and modernizes mission-critical IT infrastructure systems.
Hands-on data center technician work; follow procedures, perform rack inspections, connect cabling, assist power-up, document and escalate issues, OSHA10 and PPE required, able to work rotating 24x7 shifts and travel between sites.
Microsoft, Google, Amazon, Skillsoft
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1w
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Sustainment Project Manager (R5302)
Dallas, Texas, United States
$150k-$220k/yr OnsiteFull Time
Shield AI
Shield AI: Develops autonomous flight software and unmanned aircraft for defense.
6+ YOE6+ years technical project/program management or sustainment experience; cross-functional execution with engineering, manufacturing, supply chain; strong technical fluency, risk escalation, and leadership reporting skills.
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1mo
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Technical Account Manager - UK
Tel Aviv-Yafo or Dallas or United Kingdom or Israel
OnsiteFull Time
Island
Island: Secure enterprise browser for managed, protected work environments.
5+ YOE5+ years in technical account management/solutions engineering/post-sales technical roles in software or cybersecurity; experience with enterprise SaaS/security products, handling escalations, and strong communication skills. Bachelor's in a technical discipline preferred.
Salesforce, Jira, Confluence, Chromium
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1mo
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Executive in Residence – Client Experience & Operations
Dallas, Texas, United States
HybridFull Time, Contract
Farther
Farther: Wealth management platform combining human advisors and proprietary technology
10+ YOE10+ years in operations or client services with executive leadership experience; proven ability to lead large service organizations, drive cross-functional alignment, manage KPIs and escalations, and partner with product and engineering in a regulated financial services environment.
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Installation Supervisor Training Specialist
United States or Allen or Cincinnati or Chicago or Las Vegas or Denver or Orlando or Charlotte or Dallas or Cleveland or San Antonio or Jacksonville or San Diego or Houston or Seattle or New York or Lisle or Austin or Tampa
$139k-$182k/yr RemoteFull Time
KONE
KONENasdaq Helsinki: KNEBV: Manufactures and services elevators, escalators, and automatic building doors.
7+ YOE7+ years managing or developing operational leaders in elevator/escalator installation or modernization; bachelor’s in business/engineering/operations or 7 years equivalent; experience delivering training preferred; safety/regulatory knowledge; ability to analyze operational and financial data; willingness to travel up to 75%+.
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1mo
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Technical Account Manager- APAC
Sydney or Melbourne or Tel Aviv or Dallas or Australia
OnsiteFull Time
Island
Island: Secure enterprise browser for managed, protected work environments.
5+ YOE5+ years in technical account management/solutions engineering/post-sales roles in software or cybersecurity; strong technical foundation supporting enterprise IT/SaaS/security; experience with escalations, tickets, and technical project management; excellent communication; familiarity with Salesforce, Jira, Confluence; bachelor's preferred.
Salesforce, Jira, Confluence
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3w
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Technical Support Engineering Manager - SmartPay
Allen or United States
RemoteFull Time
Jack Henry
Jack HenryNASDAQ: JKHY: Technology and payment processing solutions for financial institutions.
7+ YOE7+ years technical support experience, prior manager/team lead experience, hands-on with escalations, fintech/payments experience preferred; SQL and Excel proficiency preferred; bachelor's degree desirable.
SmartPay, Microsoft SQL Server, SQL Command Languages, Microsoft Excel
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